Overview
Product Information on Whatfix Digital Adoption Platform
What is Whatfix Digital Adoption Platform?
Whatfix Digital Adoption Platform Pricing
Overall experience with Whatfix Digital Adoption Platform
“A powerful solution with excellent support, ideal for teams ready to invest the time and ownership needed to make the most of it. ”
“Fairly priced DAP with explosive potential”
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Digital Adoption Platforms
About Company
Company Description
Whatfix empowers anyone, anywhere to have scalable success with technology they use everyday, achieving greater knowledge, expanding capability, and unlocking productivity for themselves and their organizations. Whatfix’s Digital Adoption Platform (DAP) integrates seamlessly with applications to enable users, providing in-context information and guidance to immediately increase individual capability and collectively amplify productivity. With Whatfix Product Analytics, Mirror, and GenAI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The organization has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Whatfix Digital Adoption Platform
Reviewer Insights for: Whatfix Digital Adoption Platform
Deciding Factors: Whatfix Digital Adoption Platform Vs. Market Average
Performance of Whatfix Digital Adoption Platform Across Market Features
Whatfix Digital Adoption Platform Likes & Dislikes
The support and Customer Success teams are definitely what I appreciate the most. They are attentive, proactive and truly willing to help. They follow up, provide clear guidance, and make sure nothing gets lost or forgotten. I also appreciate all the different tools Whatfix offers like AI-powered ones, analytics, reporting, and others that allow us to choose how we want to highlight new features and guide users through workflows and tasks, which adds a lot of value to our product.
Read Full Review1. Ability to directly impact user adoption with real time prompts based on user navigation 2. Reduced support costs and support tickets with in-built self help guides based on a decision logic tree 3. Integration with multiple types of cloud based software
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Some parts of the solution are not very intuitive, especially in the beginning. Many features require technical support, and it's not so easy to work independently without any guidance. The onboarding was also quite heavy and felt overwhelming at times, with long and numerous training sessions and handovers between different team members.
Read Full Review1. User interface cannot be customized and looks the same across all screens or technology platforms 2. One standard template to have all self help guides loaded causing issues in updating look and feel of help text 3. Inability to include any survey or mechanism to get user inputs directly from the platform screens on which Whatfix is running
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Peer Discussions
Whatfix Digital Adoption Platform Reviews and Ratings
- Customer Service & Support Associate50M-1B USDServices (non-Government)Review Source
A powerful solution with excellent support, ideal for teams ready to invest the time and ownership needed to make the most of it.
Overall, my experience with Whatfix has been really positive, but it definitely involved a learning curve. The onboarding was quite intense and long in the beginning, with a lot of information and different points of contact, which sometimes made the process feel a bit overwhelming. However, once we got through that initial phase, the platform proved to be really powerful and full of potential. Some functionalities do require technical support - and the support team has been consistently helpful, responsive and genuinely committed to solving our issues. Whatfix also offers strong analytics capabilities, valuable guidance tools and effective AI-driven search features. It's a robust solution that can add a lot of value, as long as the organization is ready to invest time in learning and adopting it properly. - GLOBAL CHANGE MANAGER10B+ USDReal EstateReview Source
Real-Time Prompts Aid Adoption but Template Restrictions Limit Guide Flexibility
It is a wonderful training enablement product providing features like automated walkthroughs of platforms, tips and tricks, help text, and user navigation guides. Overall it is good product to use in addition to training material as it helps in user adoption of new technology platforms. - Associate technical writer50M-1B USDSoftwareReview Source
Intuitive Platform Eases Content Creation and Enhances User Engagement for Teams
As a Technical writer, I've used Whatfix extensively to create in-app guidance and walkthroughs for our users. The platform is incredibly intuitive, making it easy to build content without needing deep technical expertise. Whatfix will help us reduce the support tickets and significantly help us in onboarding the new users. The customer success and support team is outstanding, always responsive and proactive. I especially appreciate the analytics feature that helps us track the user engagement and optimize our content. Overall, Whatfix has become an essential part of our documentation and training strategy. Whatfix is a solid choice for teams who are looking to increase digital adoption and who want to enhance the user experience. - Human Resources Associate1B-10B USDMiscellaneousReview Source
Whatfix Support Praised for Collaboration, Simplicity Rated Highly by Customers
Whatfix has offered outstanding support. They are a very collaborative vendor in helping us adopt their product. Their team of people has come together to support us through use cases, implementation, setup, deployment, and insights - truly working to partner with us every step of the way. - Manager, Customer Service and Support50M-1B USDSoftwareReview Source
Elevate Your Support Options and Increase Adoption
Whatfix helps us elevate our support options by providing users with more self-help training options and the confidence to train themselves.