Overview
Product Information on Whatfix Digital Adoption Platform
What is Whatfix Digital Adoption Platform?
Whatfix Digital Adoption Platform Pricing
Overall experience with Whatfix Digital Adoption Platform
“Real-Time Prompts Aid Adoption but Template Restrictions Limit Guide Flexibility”
“Fairly priced DAP with explosive potential”
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Digital Adoption Platforms
About Company
Company Description
Whatfix empowers anyone, anywhere to have scalable success with technology they use everyday, achieving greater knowledge, expanding capability, and unlocking productivity for themselves and their organizations. Whatfix’s Digital Adoption Platform (DAP) integrates seamlessly with applications to enable users, providing in-context information and guidance to immediately increase individual capability and collectively amplify productivity. With Whatfix Product Analytics, Mirror, and GenAI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The organization has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Whatfix Digital Adoption Platform
Reviewer Insights for: Whatfix Digital Adoption Platform
Deciding Factors: Whatfix Digital Adoption Platform Vs. Market Average
Performance of Whatfix Digital Adoption Platform Across Market Features
Whatfix Digital Adoption Platform Likes & Dislikes
1. Ability to directly impact user adoption with real time prompts based on user navigation 2. Reduced support costs and support tickets with in-built self help guides based on a decision logic tree 3. Integration with multiple types of cloud based software
Read Full ReviewThe support, hands down. The Whatfix team is organized, flexible, and genuinely invested in helping us succeed. During onboarding they adjusted to our changing timelines, provided helpful project management guidance, and gave us the confidence to move forward.
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1. User interface cannot be customized and looks the same across all screens or technology platforms 2. One standard template to have all self help guides loaded causing issues in updating look and feel of help text 3. Inability to include any survey or mechanism to get user inputs directly from the platform screens on which Whatfix is running
Read Full ReviewThe technical implementation side was the most challenging part of the process. While the support from the team was excellent, there was a steep learning curve for someone without a technical background. It sometimes felt like I needed to learn an entirely separate knowledge base to fully understand how things worked behind the scenes. It's pretty easy to generate content, but getting it to show up how you want it to is the technical side that is a challenge, but only because I don't know how it is done. The support team helps with that very quickly and is always there.
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Peer Discussions
Whatfix Digital Adoption Platform Reviews and Ratings
- GLOBAL CHANGE MANAGER10B+ USDReal EstateReview Source
Real-Time Prompts Aid Adoption but Template Restrictions Limit Guide Flexibility
It is a wonderful training enablement product providing features like automated walkthroughs of platforms, tips and tricks, help text, and user navigation guides. Overall it is good product to use in addition to training material as it helps in user adoption of new technology platforms. - Manager, Learning & Development50M-1B USDConsumer GoodsReview Source
The Team's Support and Commitment Truly Make the Experience Stand Out
My overall experience has been overwhelmingly positive. From Day 1, the team has consistently shown up and has been extremely responsive, collaborative, and committed to our success. Even when we encountered challenges, particularly on the technical side, we felt supported and reassured. The product is relatively user friendly and does everything we need, but it's the people behind Whatfix who make the experience truly stand out. - Associate technical writer50M-1B USDSoftwareReview Source
Intuitive Platform Eases Content Creation and Enhances User Engagement for Teams
As a Technical writer, I've used Whatfix extensively to create in-app guidance and walkthroughs for our users. The platform is incredibly intuitive, making it easy to build content without needing deep technical expertise. Whatfix will help us reduce the support tickets and significantly help us in onboarding the new users. The customer success and support team is outstanding, always responsive and proactive. I especially appreciate the analytics feature that helps us track the user engagement and optimize our content. Overall, Whatfix has become an essential part of our documentation and training strategy. Whatfix is a solid choice for teams who are looking to increase digital adoption and who want to enhance the user experience. - Human Resources Associate1B-10B USDMiscellaneousReview Source
Whatfix Support Praised for Collaboration, Simplicity Rated Highly by Customers
Whatfix has offered outstanding support. They are a very collaborative vendor in helping us adopt their product. Their team of people has come together to support us through use cases, implementation, setup, deployment, and insights - truly working to partner with us every step of the way. - SALESFORCE PRODUCT MANAGER50M-1B USDMediaReview Source
Customizable Popups Enable Swift Information Sharing
We use Whatfix to drive adoption in our Salesforce instance. Our Center of Excellence generally manages the program's popup messages. We use Whatfix to provide helpful updates about new workflows and major releases. It provides an additional touch point for users when they are unable to read the release notes.