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  3. Webex Suite
Logo of Webex Suite

Webex Suite

byCisco Systems
in
4.6
2025
Market Presence: Meeting Solutions, Unified Communications as a Service

Overview

Product Information on Webex Suite

Updated 21st December 2023

What is Webex Suite?

Webex Suite is an all-in-one, collaboration suite built on a secure Webex Platform with artificial intelligence features built-in. With 8 individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.

Webex Suite Pricing

Webex Suite Product Images

Webex Suite
Webex Suite
Webex Suite
Webex Suite
Webex Suite
Webex Suite

Overall experience with Webex Suite

FINANCIAL MANAGEMENT ANALYST
10B - 30B USD, Real Estate
FAVORABLE

“Seamless Collaboration and Consistent Quality in Webex With Minor Performance Issues”

4.0
Sep 22, 2025
My over all experience with the Webex suite is positive. The platform is user friendly, with smooth video and audio quality even during the large meetings. Features like screensharing and recordings are very useful for collaboration. Sometime it feels bit heavy on the system resources but overall its a reliable and efficient solution for virtual meetings.
Senior Marketing Specialist
50M - 250M USD, Software
CRITICAL

“Disappointing experience.”

3.0
Sep 21, 2023
The majority of our conference attendees really enjoyed the app. The front-end and back-end are both relatively easy to use. Unfortunately, when you do have an issue, Webex doesn't offer phone support... and even when you have an urgent issue on-site that needs fixed immediately, your only option is to talk to the support team via chat. And when you're on-site and under stress, they're sending gifs, emojis, etc. - which is frustrating. Our customer success manager was also difficult to get ahold of, saying their typical response time for email was 48 hours?

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Unified Communications as a Service
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 8th February 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.cisco.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Webex Suite
Reviewer Insights for: Webex Suite
Performance of Webex Suite Across Market Features

Webex Suite Likes & Dislikes

Like

The features i like most about the Webex is its reliability and seamless collaboration features. The video and audio quality remain consistent even in large meetings. Screen Sharing , whiteboarding and breakout rooms make team work smooth and productive.

Like

Lead retrieval, wall posts, and conference schedule

Like

I love the audience engagement tools, reliability and post event insights.

Dislike

Sometimes, Webex feels bit heavy on the system resources which sometimes slows down the performance. The user interface could be more intuitive and modern. Occasional connectivity issue and delay in meeting joining also disrupt the overall experience.

Dislike

The support team was hard to get ahold of and didn't have the answers needed, our QR codes malfunctioned onsite, and any updates made to the app after it went live wouldn't show up on people's phones. Sometimes they've have to completely delete it for updates to show.

Dislike

I love most of it but I wish the learning curve was less.

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Peer Discussions

What Your Peers Are Saying About Webex Suite

IT Manager
I'm replacing my telephony system with either NICE or Cisco Webex. I wonder if anyone has any experience with either product, if so what in your opinion, what are the pros and cons with the product and would you choose the same product again if you could turn back the clock?
IT Manager
We currently use WebEx but will soon migrate to the WebEx cloud. However, I also recommend considering Amazon Connect: https://aws.amazon.com/pm/connect/https://aws.amazon.com/pm/connect/
See Full Discussion
12 Nov 20241.2k Views3 Comments

Webex Suite Reviews and Ratings

Showing data for 129 ratings and reviews for Event Marketing and Management Platforms market. View all 3922 ratings and reviews across markets for a complete picture.

4.6

(129 Ratings)

Rating Distribution

5 Star
69%
4 Star
28%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.7

Service & Support

4.6

Product Capabilities

4.6

Filter Reviews
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Most helpful
Last 12 Months
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Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
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  • FINANCIAL MANAGEMENT ANALYST
    10B+ USD
    Real Estate
    Review Source

    Seamless Collaboration and Consistent Quality in Webex With Minor Performance Issues

    4.0
    Sep 22, 2025
    My over all experience with the Webex suite is positive. The platform is user friendly, with smooth video and audio quality even during the large meetings. Features like screensharing and recordings are very useful for collaboration. Sometime it feels bit heavy on the system resources but overall its a reliable and efficient solution for virtual meetings.
  • BUSINESS DEVELOPMENT REPRESENTATIVE
    <50M USD
    Banking
    Review Source

    Reliable and Secure Platform Balances Powerful Features With Steeper Learning Demands

    4.0
    Sep 5, 2025
    The interface is user friendly which makes it easy even for first time users though the user needs to learn a lot. It is a powerful platform which assists a lot in our professional journey. It is secure and reliable with a comprehensive collaboration suite that can handle everything from a quick chat to a massive webinar.
  • NETWORK ADMINISTRATOR
    50M-1B USD
    IT Services
    Review Source

    Webex Suite Offers Integrated Features but Mobile and Interface Challenges Remain

    4.0
    Dec 6, 2025
    My overall experience with the Webex Suite is great, it has flexibility because it can handle different size meetings, also it has great experience for hybrid work,, the security is top notch and provides real time collaboration.
  • Customer Support Representative
    50M-1B USD
    Services (non-Government)
    Review Source

    Security Features and Screen Sharing Enhance Conferences Despite Crowded Interface

    4.0
    Jan 5, 2026
    A solid tool which makes my everyday meetings much better as it offers great security and privacy so I can be sure my conversations are safe. I can schedule the meeting for later using the calendar integration.
  • Solution Architect
    50M-1B USD
    IT Services
    Review Source

    Reliable Event Solution Facilitates Virtual and Hybrid Events With Enterprise Compliance

    4.0
    Jan 5, 2026
    The platform provides a well-integrated set of capabilities covering registration, event apps, attendee engagement, and analytics. From an operational and platform standpoint, it is reliable and scales as well.
...
Showing Result 1-5 of 171

Recommended Gartner Research

  • Critical Capabilities for Event Marketing and Management Platforms
  • Magic Quadrant for Event Marketing and Management Platforms

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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