Name: Wildix Unified Communications & Collaboration
Rating: 4.6 (98 reviews)

Overview

Product Information on Wildix Unified Communications & Collaboration

Updated 25th September 2025

What is Wildix Unified Communications & Collaboration?

Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency. Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps. The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service. Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting. With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools.

Overall experience with Wildix Unified Communications & Collaboration

Chief Information Officer

50M - 250M USD, Manufacturing

FAVORABLE

“Easy-To-Use Platform With Fast Support But Mobile Connectivity Challenges Persist”

4.0

Apr 13, 2026

We're satisfied with the product: easy to use, excellent support, and a high level of reliability. Any issues were sporadic and quickly identified and resolved.

Communications Manager

<50M USD, Transportation

CRITICAL

“Enhancing Business Communication: The Benefits of Mobile Apps”

3.0

May 30, 2024

Having the app on the phone makes business communications readily available whenever wanted so overall it is an improvement on our old system. But the downside is the call qualilty could certainly be improved.

About Company

Company Description

Wildix provides a cloud-first Unified Communications and Collaboration (UCaaS) platform that supports voice, video, and messaging across multiple channels and devices. Headquartered in Europe, Wildix operates in over 135 countries through a partner-based distribution model. The platform is designed for organizations across various industries and work environments, including frontline, remote and hybrid and remote teams. It offers integration capabilities, tools to support workflow efficiency and a focus on secure and scalable deployment.

Company Details

Company type

Private

Year Founded

2005

Head office location

Tallinn, Estonia

Number of employees

201 - 500

Website

http://www.wildix.com/

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User Sentiment About Wildix Unified Communications & Collaboration

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Performance of Wildix Unified Communications & Collaboration Across Market Features

Wildix Unified Communications & Collaboration Likes & Dislikes

What we appreciate most is the possibility of a completely web-based telephone station, able to follow you wherever you go and to be able to federate the application with Microsoft365 in order to raise the security standards for login to the platform.

Availability of the app on the phone Good customer service Local company

Ease of Use - The phones are user friendly and intuitive, making it easy for our team to get comfortable with them quickly. Excellent Call Quality - Clear, consistent audio quality makes communication smooth and professional. Reliable Support from BTS - Our vendor, BTS, has provided outstanding support, making setup and ongoing use much easier..

We found the phone app to be unresponsive, with an unintuitive interface throughout (see the steps for switching from a single call to a group call). Furthermore, when switching between mobile data and Wi-Fi, it tends to compromise the call if you haven't answered it yet.

Poor sound quality Does not include the ability to text message You have to pay more to be able to text message

On the back end some things are not as intuitive or easy to find, it's a bit of a learning curve, but sometimes it's just a difference in what something is called. did take a little longer than I thought for people to figure out voicemail but once we got everyone on the same page it was not hard to do. The Phone app is very good, but there are times the call has a slight echo, but still way better than what we used before, this last one is kind of nit picking,.

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Wildix Unified Communications & Collaboration Reviews and Ratings

4.6

(98 Ratings)

Rating Distribution

5 Star: 61%
4 Star: 34%
3 Star: 4%
2 Star: 1%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.6

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Chief Information Officer
50M-1B USD
Manufacturing
Review Source
Easy-To-Use Platform With Fast Support But Mobile Connectivity Challenges Persist
4.0
Apr 13, 2026
We're satisfied with the product: easy to use, excellent support, and a high level of reliability. Any issues were sporadic and quickly identified and resolved.
DIRECTOR OF IT SERVICES
Gov't/PS/Ed
Education
Review Source
"Wildix = Reliable, easy-to-use phone system with Excellent support from BTS"
5.0
Sep 19, 2025
Overall, my experience with the Wildix phone system has been very positive. The phones are easy to use, call quality is excellent, and we are still learning how to use some of the features, but we have only had them for a little over a year, so that is to be expected. Working with our vendor, BTS, has been a great experience, they've been supportive, responsive and much better than some other support teams we have dealt with in the past.. I truly enjoy the partnership with them and Wildix as we learn more and get more out of the system..
Second Chief Financial Officer
50M-1B USD
Retail
Review Source
Quality Communication Solution With Early Mobile App Difficulties on Wifi Highlighted
5.0
Jul 2, 2025
A solution that fully answer our needsfor our internal & external communication
Chief Executive Officer
<50M USD
IT Services
Review Source
Gold Standard for Secure Unified Communications - Empowering the Modern Hybrid Workforce.
5.0
Jun 26, 2025
My overall experience with Wildix has been excellent. They consistently demonstrate a partnership mentality by listening to our input and focusing on providing value.
Director of IT
<50M USD
Manufacturing
Review Source
A great communications solution for hybrid working
4.0
Jun 19, 2025
A cost effective and well specified communications tool. The reliability since it's been in and the ease of implementation was ideal.

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