Overview
Product Information on Wolken Customer ServiceDesk
What is Wolken Customer ServiceDesk?
Wolken Customer ServiceDesk Pricing
Overall experience with Wolken Customer ServiceDesk
“Reliable and user-friendly customer service platform ”
About Company
Company Description
Wolken Software is an enterprise-grade B2B SaaS company that uses AI to automate workflows for enterprises. With its 3S Model (Simple, Scalable, and Secure), Wolken empowers global clients in their digital transformation journey. It offers Enterprise Management and Customer Service Desk by providing a powerful, Agentic AI no-code platform to streamline business processes.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Wolken Customer ServiceDesk
Wolken Customer ServiceDesk Likes & Dislikes
1. Ease of use and cleanliness of interface 2. Strong automation and workflow customization, the system allows you to tailor workflows, routing, and SLAs without needing deep technical knowledge. 3. Support is great, the support team at wolken is very proactive and open to feedback.
I am able to see the end to end history of a support case
Facilidad de implementacion Estabilid de la plataforma Interfaz orientada al usuario.
1. Reporting could be more advanced, some of the dashboards are functional but lack deep drill-down analytics 2. UI design consistency, some modules feel slighly dated compared to newer SaaS products 3. Limited third-ary app marketplace, so the integrations are good, but not as broad as some other companies
I need to type exact word or characters I am searching for, it does not auto-fill
La curva de aprendizaje para administraores y usuarios avanzados algunas funciones no son tan evidentes y requieren entenderlo y documentarte
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Wolken Customer ServiceDesk Reviews and Ratings
- CUSTOMER SUCCESS OPERATIONS SPECIALIST50M-1B USDIT ServicesReview Source
Reliable and user-friendly customer service platform
Overall I would say that my experience has been positive. It's a flexible and affordable solution that works well for mid-to-large organizations looking to modernize their service operations. The UI is intuitive, automation options are solid, and ethe platform integrates well with other tools. While there's still some room for improvement in reporting and advanced analytics, Wolken provides exellent value. - MANAGER, CUSTOMER SERVICE AND SUPPORT10B+ USDIT ServicesReview Source
Service Ticket Retrieval Enables Full History Viewing but Has Noted Shortcomings
Overall, through the search item boxes, you can load up the service tickets you want - Manager, Customer Service and Support50M-1B USDHealthcare and BiotechReview Source
Herramienta solida y estable para gestion de servicios IT
La experiencia en general ha sido positiva. La plataforma es estable y cumple correctamente con los procesos definidos y nos ha permitido mejorar la gestion y el seguimiento de las incidencias y solicitudes