Overview
Product Information on Wrike
What is Wrike?
Wrike Pricing
Overall experience with Wrike
“Our Company loves Wrike and its Team! ”
“Wrike Simplifies Setup and Workflow, But Visual Appeal Remains Lacking”
About Company
Company Description
Wrike provides a cloud-based platform that aids organizations and teams in enhancing productivity through collaborative efforts. The platform brings together members and tasks in one workspace to improve workflow and focus on important tasks. It can be used across all departments of an organization, providing a comprehensive digital environment. The platform is highly customizable to fit the specific needs of any team, project, or department. Wrike simplifies task assignment, collaboration, and progress tracking while integrating seamlessly with existing technology systems. It links task completion to business results, eliminating the need for data collection from various sources. Additionally, it offers data-driven decision-making tools to facilitate higher yields on investment. Wrike also offers specific solutions for marketing teams, professional service teams, and service organizations like agencies and consulting firms.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Wrike
Performance of Wrike Across Market Features
Wrike Likes & Dislikes
The dashboards and reporting are essential to our everyday work and the ease of use makes it easy to onboard.
wrike is relatively easy to use and set up. it helps manage all aspects of project management and has customizable dashboards that are very helpful.
- Flexibility to build and adapt customs workflows and processes - Excellent Customer Support - Frequent updates and ongoing feature enhancements - Resource Management
Not being able to hard code our own backend unique identifier has been the biggest issue. For now it works for just my team but I'm hoping to integrate more departments and the unique identifier with restriction on creating duplicates is very important to a successful workflow.
the user interface is not appealing at all. It's very clunky, but I would say it's a step up from an Excel spreadsheet as far as looks go.
- Its fragility: despite great support, we regularly encounter bugs or unannounced back-end changes that can affect our processes. We need to be on the lookout and almost dedicate an employee for our internal wrike support (back and front-end). - Access Role and permissions lack clarity and consistency, making it difficult to feel confident in settings, especially in complex environments with multiple roles and responsibilities. - Some inconsistent feature development (ex: filters available in one tool but missing in others)
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Peer Discussions
Wrike Reviews and Ratings
- Director of Design1B-10B USDConsumer GoodsReview Source
Our Company loves Wrike and its Team!
I've been using Wrike for project management for 7 years now. I started with my customer service rep and recently he returned to Wrike and to my account which has been amazing. The reps are extremely knowledgeable and a pleasure to work with. - Manager50M-1B USDMediaReview Source
Customizable work management with great customer support, but needs reliability improvements
Wrike offers active and responsive customer support (with Enterprise Pinnacle plan) and seem to genuinely value user feedback. The platform evolves constantly, which is great. However, the current heavy focus on AI features doesn't yet provide meaningful added value. There are core functionnalities and improvements that should be prioritized first. In terms of User experience : at scale, it's very easy for teams to feel lost when navigating thousands of tasks, you need to heavily rely on dashboards, simplified processes and constant training to maintain focus and make sure it's used right. - Operations Manager50M-1B USDBankingReview Source
Feedback Highlights Gains In Intake Revisions Yet Workarounds Remain Necessary
Having our biweekly "knowledge transfer" sessions have provided us with the ability to many more, specific, things within our instance to make it easier for both our requestors of work and the processors to be able to deliver materials on time. Throughout this process, we've been able to share immediate feedback on enhancements and/or features that work well, or don't. - Director of Marketing1B-10B USDMediaReview Source
Responsive Support and User-Friendly Interface Stand Out
I've used Wrike for years, both at this company and at my previous company. I love the user interface and ease of use. I also really appreciate all the help that we get from our customer support team. - COPYWRITERGov't/PS/EdEducationReview Source
Project Tool Simplifies Task Visibility With Easy Editing And Document Integration
Overall a helpful project management tool that makes project status very visible and easy to flag things that are behind and upcoming