Name: Zscaler Zero Trust Exchange
Rating: 4.7 (1111 reviews)

Overview

Product Information on Zscaler Zero Trust Exchange

Updated 13th October 2025

What is Zscaler Zero Trust Exchange?

Zscaler Zero Trust Exchange is a cloud-based software designed to provide secure and seamless access to applications and data regardless of user location or device. The software operates on a zero-trust architecture, inspecting all internet and private application traffic to reduce the risk of unauthorized access and data breaches. It enables organizations to manage access policies, segment users, and monitor activity across distributed environments. Zscaler Zero Trust Exchange integrates various security features such as secure web gateway, cloud firewall, data loss prevention, and sandboxing, supporting organizations in protecting users, applications, and sensitive information while facilitating remote work and digital transformation initiatives.

Overall experience with Zscaler Zero Trust Exchange

IT NETWORK SECURITY ASSOCIATE

<50M USD, IT Services

FAVORABLE

“Advanced Threat Prevention Improves Visibility While Regional Support Response Times Vary”

5.0

Oct 31, 2025

A powerful cloud-native security platform that delivers excellent protection and seamless remote access once deployed. Solid zero-trust solution with strong security outcomes The setup and cost can be demanding.but the visibility and risk reduction are worth it for large enterprises

Level 2 IT Analyst

50M - 250M USD, Energy and Utilities

CRITICAL

“Intuitive Interface Enables Granular Control Over On-Prem and Cloud Resource Access”

3.0

Jun 27, 2025

I find that the interface is intuitive, making it easy to configure changes and implement policies. It provides a fair amount of flexibility in configuring access to on-prem and cloud resources. This allows for much more granular control of access than a traditional VPN.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Security Service Edge

About Company

Company Description

Zscaler is a globally recognized company that specializes in securing network and application transformations for mobile and cloud based platforms of major organizations. The primary services it offers are Zscaler Internet Access and Zscaler Private Access. These services are developed to create rapid, robust links between users and applications, independent of the device, location, or network. Fully delivered through cloud, Zscaler services aim to provide simplicity, enhanced cybersecurity, and better user experience which can be a challenge for traditional appliances or hybrid solutions. Functioning in over 185 countries, Zscaler operates a vast cloud security platform to protect numerous enterprises and governmental agencies from cyber threats and potential data loss.

Company Details

Company type

Public

Year Founded

2008

Head office location

San Jose, United States

Number of employees

5001 - 10000

Website

https://www.zscaler.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Zscaler Zero Trust Exchange

Reviewer Insights for: Zscaler Zero Trust Exchange

Deciding Factors: Zscaler Zero Trust Exchange Vs. Market Average

Performance of Zscaler Zero Trust Exchange Across Market Features

Zscaler Zero Trust Exchange Likes & Dislikes

The best part about Zscaler is how unified the platform is, we get secure internet access, private app access, CASB and DLP in one service, policy management is consistent across all modules, and integration with identity providers like AD is straightforward,thecontinous SSL insepction and real-time threat prevention have noticeably improved our visibility and control

I like that it provides an always-on way for users to connect to local resources remotely.

The zero trust architecture is true ZT. Users don't just validate once, it constantly validates their access which is essential. The policy enforcement which is identify centric is excellent; it allows very granular access policies that are secure and fairly flexible.

Fragmented across multiple portals, and fine-grained policy control can sometimes feel cumbersome. Troubleshooting performance issues or log analysis isn't always straightforward, and support response times can vary by region

Integration with our IdP has been challenging. The API lacks some documentation.

The main issue is its lack of integration with other security products; specifically our firewalls. It cannot pass User ID data to the firewalls and everything originates from a NAT IP. This forces us to use two separate security policies; one for our firewalls and one for ZScaler. They need to be kept in sync and it is a hassle.

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Peer Discussions

Zscaler Zero Trust Exchange Reviews and Ratings

Recommended Gartner Insights

<50M USD

IT Services

Review Source

Advanced Threat Prevention Improves Visibility While Regional Support Response Times Vary

NETWORK SECURITY WARLORD AND MINISTER OF

Insurance (except health)

Zero Trust Architecture Increases Security but Faces Integration Issues With Firewalls

Mar 4, 2026

We implemented ZTE in our environment fairly recently and it is really improved how we secure data, apps and our users.

Manager of IT Services

50M-1B USD

Healthcare and Biotech

Zscaler Zero Trust Exchange Centralizes Policy Management and Traffic Insights Tracking

Dec 21, 2025

Our overall experience with Zscaler Zero Trust Exchange implementation has been great, we are using Zscaler Internet Access (ZIA) as a Proxy to control the user internet access and adding the Zscaler Zero Trust to our security portfolio allow us manage all VPN policies, Firewall insights, limit dependies over on-prem network. It allows us to track all kinds of Web Insights / FW insights, and allow secureity team to maintain all processes from a central place.

AGM

Real Estate

Seamless VPN-Free Connectivity Emphasizes Enhanced Security for Remote Users

Mar 6, 2026

Truly great, it delivers strong & secure cloud-based access without traditional VPNs. It also offers strong protection for remote users.

SENIOR ARCHITECT

1B-10B USD

Transportation

Positive Deployment Experience with Calls for Expanded Ingress Service Firewall

Feb 26, 2026

Working with the zscaler team had been a positive experience along with the way the technology has performed. Successful adoption by BAU teams helped further.

Overview

Product Information on Zscaler Zero Trust Exchange

What is Zscaler Zero Trust Exchange?

Zscaler Zero Trust Exchange Pricing

Overall experience with Zscaler Zero Trust Exchange

“Advanced Threat Prevention Improves Visibility While Regional Support Response Times Vary”

“Intuitive Interface Enables Granular Control Over On-Prem and Cloud Resource Access”

Badges

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Zscaler Zero Trust Exchange

Reviewer Insights for: Zscaler Zero Trust Exchange

Deciding Factors: Zscaler Zero Trust Exchange Vs. Market Average

Performance of Zscaler Zero Trust Exchange Across Market Features

Zscaler Zero Trust Exchange Likes & Dislikes

Top Zscaler Zero Trust Exchange Alternatives

Peer Discussions

Zscaler Zero Trust Exchange Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

User Sentiment About Zscaler Zero Trust Exchange

Performance of Zscaler Zero Trust Exchange Across Market Features

Zscaler Zero Trust Exchange Likes & Dislikes

Recommended Gartner Insights

Top Zscaler Zero Trust Exchange Alternatives

Zscaler Zero Trust Exchange Reviews and Ratings

Advanced Threat Prevention Improves Visibility While Regional Support Response Times Vary

Zero Trust Architecture Increases Security but Faces Integration Issues With Firewalls

Zscaler Zero Trust Exchange Centralizes Policy Management and Traffic Insights Tracking

Seamless VPN-Free Connectivity Emphasizes Enhanced Security for Remote Users

Positive Deployment Experience with Calls for Expanded Ingress Service Firewall

4.7

(1111 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

Deciding Factors: Zscaler Zero Trust Exchange Vs. Market Average

Reviewer Insights for: Zscaler Zero Trust Exchange

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