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Overall experience with Contentful Platform
“Contentful is exactly the flexible CMS we were looking for to allow dynamic content updates with our custom UI”
“Standard Platform With Some Clunky User Experience and Difficulty Editing In Bulk”
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Company Description
Contentful is a digital experience platform designed for marketers, developers, and digital teams who need to build, personalize, and deliver impactful experiences across every channel—quickly and at scale. By combining headless CMS with native, contextual AI, Contentful enables rapid creation, seamless management, and consistent omnichannel delivery of on-brand, data-driven content. Contentful empowers teams to adapt, reuse, personalize, and publish modular content and design components without reliance on developers, enabling rapid iteration and real-time targeting, experimentation, and optimization. Complemented by a robust ecosystem built on an infinitely-extensible, API-first platform, Contentful gives teams the freedom to easily build or deploy new experiences and integrations quickly to meet the needs of their brand. Contentful is engineered for enterprise reliability, extensibility, and future-proof growth—helping organizations maximize ROI and outperform.
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Contentful Platform Likes & Dislikes
The product is very flexible, it has been able to handle our peak traffic times without issue, update statuses are clear if something is published or in draft mode, you can schedule an update for a later time which has been great for timed announcements. Overall it has been relatively easy to learn how to use and quickly become productive.
Ease of search
Being a Content as a Service (CaaS) platform, the platform significantly reduces the need to manage the disaster recovery process internally, its approach to handle environments and locales is also a strong advantage, as it simplifies testing feature releases and supports the delivery of localised content across multiple regions.
It doesn't support search for the frontend without third-party integration. I don't know if this is a limitation of Contentful or how we built it, but I wish we could use the same space to trigger a deploy to stage then prod separately, currently any publishing in Contentful goes to all environments so there isn't really a way to test it after we went live.
1) The nested component view can be difficult to navigate. 2) There is no ability to manage components of the same type at the same time; often we are trying to edit content across multiple sub-components, but will need to navigate out and back in repeatedly, rather than viewing multiple at once. 3) Forms are not intuitive to create or edit and can be quite cumbersome. It would be great if they were more modular/visible on the backend as they are on the front.
API rate limit, as a number of requests per second, is way too low for high traffic websites. Web app UI is still missing some basic features for searching and handling data for non-technical users. Number of environments is way too limited.
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Contentful Platform Reviews and Ratings
- IT ManagerGov't/PS/EdEducationReview Source
Contentful is exactly the flexible CMS we were looking for to allow dynamic content updates with our custom UI
We integrated Contentful as our CMS for the past year and a half. We are able to dynamically update our website's home page to be up-to-date as well as our resource pages that contain training materials, guides, and general user assets. We also use Contentful to manage our announcement banners for real-time user alerts. It has been wonderful as we were able to build the frontend to have a seamless look and feel as the rest of our application's UI/UX and have the CMS control to update text, images, and assets without development releases being necessary. Contentful has been cost-effective, easy to learn, and met our requirements with flying colors. We support different teams and they can all update their pages and resources separately as needed. - IT Manager50M-1B USDRetailReview Source
Handling Environments and Locales Simplifies Multi-Region Content Delivery Processes
This product initially caught our interest due to its headless CMS concept, which aligns well with our e-commerce business model as a corporation delivering content across multiple brands and localisations. Over time the product has continued to evolve, introducing a range of new features, some of which have been relevant to our needs, while others are more tailored to other businesses seeking a more traditional WYSIWYG experience. The main challenges we've encountered involve API rate limits and platform uptime, both of which required us to implement additional systems and custom developments to ensure stability and scalability. Platform content model has helped us engage content creators across multiple squads, enabling context definition and role separation, while decoupling data management from data rendering in our user interfaces. - Tech Platform Owner - Digital User Exper<50M USDManufacturingReview Source
Flexible headless platform that scales content across channels
Our organization has had a very positive experience with Contentful over the past 4 years, with smooth deployment, strong technical support, and a flexible architecture with customization that fits both marketing and developer needs. - Engineer10B+ USDBankingReview Source
Efficiency Issues Arise When Handling Extensive Contentful Entry Volumes
Overall good, impressed. I think we have pushed Contentful to the absolute limits of what we should even be trying to do. We have a ton of entries. But as a result, we sometimes see the Contentful web UI time out when searching for entries. It's very annoying, but I get it. - Integration Lead10B+ USDBankingReview Source
Contentful Offers Scalability and Ecosystem Growth with Minor Functional Limitations
Our experience with the Contentful team has been exceptional. From the sales cycle to the ongoing support through the Customer Success Manager and the Support Team has been really great. We also included a package of Professional Services during our implementation that really worked well in pacing through the timeline to migrate everything from our previous CMS. The platform itself is really reliable and scalable. As a financial institution it checked all the security requirements we required. I'm really glad that we selected Contentful as a solution.