Overview
Product Information on Salesforce Marketing Cloud
Updated 13th October 2025
What is Salesforce Marketing Cloud?
Salesforce Marketing Cloud Pricing
Overall experience with Salesforce Marketing Cloud
MARKETING MANAGER
<50M USD, RetailFAVORABLE
“Comprehensive Platform Offers Advanced Personalization, But Support Response Can Challenging”
Great system, has everything a good ESP should have. Definitely an industry leading platform. Challenges lie in account support.
BUSINESS ADVISOR
<50M USD, ManufacturingCRITICAL
“SalesForce is a bit of a virus ”
Salesforce is the industry standard for a reason that works well and is easy to use
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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- MARKETING MANAGER<50M USDRetailReview Source
Comprehensive Platform Offers Advanced Personalization, But Support Response Can Challenging
Great system, has everything a good ESP should have. Definitely an industry leading platform. Challenges lie in account support. - CHIEF INFORMATION OFFICER50M-1B USDMiscellaneousReview Source
Extensive Customization Options Offset By Challenging Initial Usability
Super powerful marketing automation software, not as user friendly as you would expect for a premium product - EMEA Marketing50M-1B USDMiscellaneousReview Source
Integration Success With APIs, Yet Salesforce CRM Remains Complex and Pricey
It's good for creating personalised marketing campaigns for the organisation. Creation of Global business units and regional business units has helped in better segregation of data. Salesforce CRM has integrated seamlessly with other platforms like ON24. It takes time to fine-tune it to the organisation's needs. Also, the API integrations has worked well so far. SMC is a mammoth tool. Lot of further improvements can be done. - GROUP CIO1B-10B USDManufacturingReview Source
Clear Cost Assessment Needed Despite High Adaptability And Easy Integration Features
we have implemented the solution in a quit complex environment with different type of customers and sectors. it was easy the integration with other tools (with salesforce crm it was immediate) - Senior Product Manager<50M USDMiscellaneousReview Source
Frequent Feature Updates Hinder Control Despite Helpful Community and Adaptability
Salesforce Marketing Cloud is great to work with, I feel they don't just try and sell all the time
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