• Categories

    • Loading categories...

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Coupa
Logo of Coupa

Coupa

byCoupa
in
4.3
Market Presence: Source-to-Pay Suites, Contract Life Cycle Management

Overview

Product Information on Coupa

Updated 13th October 2025

What is Coupa?

Coupa is a software designed for business spend management, enabling organizations to control and optimize procurement, invoicing, and expenses. The software provides modules for sourcing, contract management, supplier collaboration, and analytics to help monitor and manage financial operations. Through its cloud-based platform, users can automate purchasing workflows, enforce compliance with policies, and gain visibility into spend data. Coupa addresses challenges such as manual processing, lack of spend control, and limited insight into supplier performance, supporting businesses in improving efficiency and reducing costs associated with unmanaged spending.

Coupa Pricing

Coupa software uses a subscription-based pricing model that typically charges customers based on factors such as organizational size, number of users, and specific modules or features required. The pricing structure is tailored for each deployment, with costs varying depending on the range of spend management functionalities chosen and service support levels requested.

Overall experience with Coupa

VP FINANCE & ACCOUNTING
1B - 3B USD, IT Services
FAVORABLE

“Coupa Enhances Spend Visibility and Control Amidst Rapid Global Expansion”

5.0
Dec 19, 2025
We are a fast growing, global organization and Coupa has enabled us to Scale, supporting us in our rapid growth with flexibility, yet control. Coupa has allowed us to also view our spend under management, leverage spend guards to flag non-compliant users, and ultimately maintain control as we build out our global presence, while maintaining speed.
ACCOUNT MANAGER
1B - 3B USD, IT Services
CRITICAL

“A slow but thorough way to claim expenses!”

3.0
Oct 7, 2024
It's quite a long-winded system for doing expenses, i find it can take quite a bit of time and can be a little annoying at times

About Company

Company Description

Updated 8th July 2024

Coupa Software is a cloud-based platform focusing on business spend management (BSM). The primary objective of Coupa Software is to provide companies with the necessary tools and features needed to gain visibility and control over their business expenditures, enabling them to make more effective and secure spending decisions. The company has a global outreach and serves an extensive range of businesses worldwide.

Company Details

Updated 8th July 2024
Company type
Private
Year Founded
2006
Head office location
San Mateo, CA, United States
Number of employees
1001 - 5000
Website
http://www.coupa.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Coupa
Deciding Factors: Coupa Vs. Market Average
Performance of Coupa Across Market Features

Coupa Likes & Dislikes

Like

Spendguard has been amazing! It has flagged several non-compliant and fraudulent spend. Through supplier on boarding it has helped to make the vendor process and invoice uploading much smoother, speeding up the time to pay.

Read Full Review
Like

being able to quickly see your claim once you have submitted it, uploading copies of expenses is very easy.

Read Full Review
Like

I like the automated expense capture and submission. It automates tedious tasks and workflows. Real-time spend visibility is my favorite feature. I like the AI powered insights that helps in decision making.

Read Full Review
Dislike

We had travel when we implemented Coupa, which was subsequently sunset. As a result we had to move to another service.

Read Full Review
Dislike

Entering expenses can take quite a bit of time and can be annoying at times, this should be easier to do.

Read Full Review
Dislike

Coupa offers great capabilities when it comes to spend management and no complaints to make.

Read Full Review

Top Coupa Alternatives

Logo of Concur Expense
1. Concur Expense
4.2
(556 Ratings)
Logo of Webexpenses Expense Management
2. Webexpenses Expense Management
4.4
(381 Ratings)
Logo of Expensify
3. Expensify
4.4
(143 Ratings)
View All Alternatives

Peer Discussions

What Your Peers Are Saying About Coupa

IT Analyst
Are there any commercial off-the-shelf products that can help in the bidding/tendering process? I know Ariba, Coupa can, but we are looking for a tool that can help oil and gas downstream companies with these capabilities, especially on the sales side than purchase side. 
Finance Manager
I am interested in seeing the results.  They may come into play as we continually look to improve processes and remove risks, as applicable.  The process we have are more manual and are in the form of templates leveraging Microsoft tools.  Previous employers (retail) used Coupa.
See Full Discussion
5 Feb 2025772 Views1 Comment
Director of IT
Among the various contract lifecycle management tools available in the market, what do you think of various options like Docusign, SAP ARIBA, Icertis, Coupa? With a dominantly SAP based landscape, which could be a more suitable one? Consider it's a long term investment.
Director of Supply Chain
We are about to start a tender process for this and going to attempt to use the Buy Smart functionality. We also have a SAP based architecture for our ERP however it is unlikely we will go with Ariba mainly based on cost and complexity. 
See Full Discussion
11 Apr 20241.5k Views3 Comments

Coupa Reviews and Ratings

Showing data for 73 ratings and reviews for Expense Management Software market. View all 1204 ratings and reviews across markets for a complete picture.

4.3

(73 Ratings)

Rating Distribution

5 Star
49%
4 Star
37%
3 Star
12%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.4

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • VP FINANCE & ACCOUNTING
    1B-10B USD
    IT Services
    Review Source

    Coupa Enhances Spend Visibility and Control Amidst Rapid Global Expansion

    5.0
    Dec 19, 2025
    We are a fast growing, global organization and Coupa has enabled us to Scale, supporting us in our rapid growth with flexibility, yet control. Coupa has allowed us to also view our spend under management, leverage spend guards to flag non-compliant users, and ultimately maintain control as we build out our global presence, while maintaining speed.
  • Customer Care Manager
    50M-1B USD
    Miscellaneous
    Review Source

    Smooth Expense Management With Coupa

    5.0
    Jan 5, 2026
    We use Coupa to manage our business expenses and it has served us well. The automation features ensure repetitive and tedious tasks are easy and it helps streamline workflows. In addition, the tool helps us stick to our budget and we get real-time visibility into business spend. It helps not only remain compliant but also to avoid and detect rogue spending.
  • CUSTOMER EXPERIENCE SPECIALIST
    50M-1B USD
    Software
    Review Source

    Automating Expense Reporting and Tracking With Coupa

    5.0
    May 29, 2025
    We enjoy the automated expense tracking/reporting features offered by Coupa. It saves time and we know where to cut spending. Thanks to Coupa, we've streamlined policies and spending culture.
  • Systems & Supplier Data Manager
    50M-1B USD
    Transportation
    Review Source

    Product Offers Easy Reporting and Access for ERP Integration

    5.0
    May 12, 2025
    Easy implementation and user transition. Provides easy reporting and access for integration for ERP.
  • BUSINESS DEVELOPMENT MANAGER
    50M-1B USD
    IT Services
    Review Source

    Harnessing Mobile Applications for Efficient Expense Management

    4.0
    Oct 31, 2024
    It's a great tool for managing expenses, particularly when complimented by the mobile app.
...
Showing Result 1-5 of 73

Recommended Gartner Research

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.