Overview
Product Information on Salesforce Sales Cloud
Updated 13th October 2025
What is Salesforce Sales Cloud?
Salesforce Sales Cloud Pricing
Overall experience with Salesforce Sales Cloud
IT ASSOCIATE
50M - 250M USD, IT ServicesFAVORABLE
“Salesforce Sales Cloud: Strong CRM Capabilities with High Flexibility”
Overall, my experience with Salesforce Sales Cloud has been largely positive. A very powerful CRM platform that can handle complex sales processes with lots of customization as business needs change. I think flexibility is one of the biggest strengths. Ecosystem around salesforce is excellent. The support is good and really helpful. Customization comes with a steep learning curve but once everything is set, It is the best CRM for almost all sales processes.
IT MANAGER
250M - 500M USD, Consumer GoodsCRITICAL
“Continual and Unmet Feature Requests detract from Salesforce.com's User Experience”
Salesforce Sales Cloud is a great tool and very customizable platform, but their post-sales service and experience leaves much to be desired even if you are in a large billed customer. They will constantly market to you, without actually looking at what you're doing or how you're using the product.
Paying for premium support does only guarantee you a fast response, but not necessarily a quality one.
Badges
Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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- IT ASSOCIATE50M-1B USDIT ServicesReview Source
Salesforce Sales Cloud: Strong CRM Capabilities with High Flexibility
Overall, my experience with Salesforce Sales Cloud has been largely positive. A very powerful CRM platform that can handle complex sales processes with lots of customization as business needs change. I think flexibility is one of the biggest strengths. Ecosystem around salesforce is excellent. The support is good and really helpful. Customization comes with a steep learning curve but once everything is set, It is the best CRM for almost all sales processes. - GROUND TRAVEL SPECIALIST50M-1B USDTransportationReview Source
Salesforce Sales Cloud: Feature-packed but Expect Learning Curve
Using Salesforce Sales Cloud feels like having a really powerful toolset that occasionally forgets that normal humans have to use it. Once you get past the learning curve (and there is a learning curve), it becomes a pretty solid daily companion for tracking deals, accounts and all the sales tasks that would usually slip through the cracks. I like that the customization is a real win. The system can be molded into whatever workflow your team needs. - MANAGER<50M USDTravel and HospitalityReview Source
Detailed Lead Tracking Improves Accountability But Messaging Features Remain Underutilized
I have used this for the past 3 years and find it to be a reliable hub to funnel in leads and manage converting my lead pipeline into opportunities, leading to revenue and growth for my business. - REGIONAL ACCOUNT EXECUTIVEB<50M USDSoftwareReview Source
Salesforce Excels In Integration And Reporting But Setup Remains Crucial For Reliability
There's a reason Salesforce is the gold standard - reporting, integration, pipeline management, etc are all exemplary. Other platforms come close, but I'm always excited to hear an organization is using SFDC as their primary CRM tool. - Business Development Associate50M-1B USDManufacturingReview Source
Salesforce Adaptability Facilitates Seamless Transition From Startup To Larger Company
Salesforce has been the cornerstone of our tech stack. Functioning as CRM, its the central part that integrates with all other tools. You could see it as the heart of our operations.
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