Gartner defines IT Services for Communication Service Providers (ITS-CSP) as multivendor IT services CSPs buy to: ■ Enable solutions to their customers, particularly enterprises ■ Transform their customer, partner, workforce, service or infrastructure management IT must deliver a cloud-first, agile, automation- and intelligence-based “digital factory” that can support broader corporate goals of product diversification, innovation, revenue growth and improved digital customer journeys. Geopolitical issues, ecosystems, transparency, trust and security are mission-critical in the uncertain world and add to the factors affecting CSPs’ competitiveness. Communications service providers want to buy and understand business outcomes over technology. They want their IT service partners to have a personal investment. CIOs in large CSPs would like to work with a smaller number of more strategic IT service partners. At the same time, business unit leaders also want to speed up their initiatives, creating possibilities for IT service providers. CSPs want help with revenue growth from enterprises, including joint go-to-market and new digital technology capabilities from IT service providers. Communications service providers expect cost-efficiency from automation, from IT enabling their networks and from using more cloud-delivered software capability. All this is underpinned by the CSP’s desire to run data-focused businesses, including digital key performance indicators (KPIs).
"Exceptional and an amazing service provider"
CG has a strong community with great experts that continuous grow and improve. The team is able to fulfill client's needs above and beyond and provide great feedbacks and recommendations to guide product owners and managers to achieve their goals better.
"A strong, innovative business partner"
In my role as delivery lead of the self service application, WIPRO is currently our major partner and we collaborate at multiple levels including business consulting, global market trend analysis, solution enhancements and delivery. The overall experience of working with various team members has been exceptional.
"Infosys continue to be a trusted and capable delivery partner"
Infosys continues to be a major contributor to our ongoing integration activities across a number of data, analytical and digital domains. Infosys has built on the knowledge and experience gained over the first year working together and we increasingly build trust and mutual understanding. This means that we now have more senior Infosys people working in more important roles and with greater delivery responsibility than previously. It also means that we see steady improvements to throughput and quality. Overall I remain happy with Infosys and don't at this time see any reason to consider change.
"Best Products (Digitization) "
The team is always willing to assist and available to provide support when required. During testing phase before implementing the RPA, the team was always ready to make changes that we required, this was is always the same with iLula.
"An outstanding IT Service Provider"
I have had an exceptional experience dealing with the Cognizant team who are truly customer focused and want our business to succeed
"Transparent & Fair Partner"
We have had great partnership in operating and supporting our applications, not only in existing platforms but as we transition to new technologies.
"Ericsson- The Best Telecom Vendor"
Working with Ericsson was the best part in my career due to it's always supportive and professional technical team along with the best of the telecommunication products for RAN and Core that are easy to understand, maintain and operate.
"Professional consultancy delivered with high level of engagement"
Huawei had a very strong Engagement with international experts. They provided us with valuable Information based on a lot of interviews and analysis of provided data. They covered both the technical and the organizational aspect very well.
"A reliable, cooperative and transparent business application development partner"
With TechMahindra, we were able to set up a very successful agile delivery organization for BSS application development. The team reliably delivers as planned, is pro-actively looking into innovations and improvements and is consistently transparent and supportive in communication and cooperation. We did not have a single escalation in a full year.
"Working with the teams of HCL is a great experience with a lot of mutual respect."
HCL has a very good understanding of the actual business we are in and is able to deliver value and a compelling story for joint future growth into our market.
"Excellent support"
My overall experience has been very positive. The team has been very easy to work with and has always been accommodating and open to changes.
"Working with Virtusa has been a great experience!"
It has been a pleasure working with Virtusa. The team is full of super helpful and knowledgeable resources who strive to create best in class reporting products for our stakeholders. On top of that, they are very responsive, self-sufficient and quick to market with solutions!
"Great partner"
Accenture Security is a key partner for application security services and general cyber security consulting.
"Trustworthy partner with great technology."
Atos is a trustworthy supplier/partner. Atos is flexible to provide the right solutions for my organization.
"NTTData is the right partner to support you in startups and innovative projects."
NTTData is a Service Provider who really acts as a business and technical partner for our everyday challenges.
"Superb consulting and business transformation partner"
Wealth of experience. Innovative, collaborative. The team listened to what we wanted and brought new insights to complete the service
"Trustworthy partner providing high quality services"
Overall very satisfied with the provided service and customer engagement. Consultants are all skilled and dedicated to customer's success, launched product (CMS for Public Web) was in a very good quality without major defects from day 1.
"amazing journey which makes a difference"
After a bumpy starting phase - very satisfied!
"DXC Technology || Reliable and Strategic Approach"
DXC is very experienced and their Services are profound. The core expertise lies in the IT domain. Just to improve on the Customer Experience Management.