Overview
Product Information on 8x8 Work
What is 8x8 Work?
8x8 Work Pricing
Overall experience with 8x8 Work
“8x8 Licensing Flexibility Supports Diverse Communication Needs And Hybrid Workplaces”
“Stable Service Undermined By Persistent Support And Account Management Issues”
About Company
Company Description
8x8, Inc. connects people and organizations through seamless communication on an integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About 8x8 Work
Reviewer Insights for: 8x8 Work
Deciding Factors: 8x8 Work Vs. Market Average
Performance of 8x8 Work Across Market Features
8x8 Work Likes & Dislikes
The 8x8 Work experience and how it translates from traditional VoIP hard phones to the 8x8 Work app is incredibly helpful in today's hybrid workplace model. Users have multiple options available to them when it comes to being available via their number. Additionally, their integration with SSO via SAML makes it a breeze to administer user accounts. The 8x8 backend is also feature rich; auto attendants, ring groups, and the ability to set call forwarding rules on a per account basis helps us achieve whatever is needed by users as needs and wants change over time.
The actual service itself seems to be stable, and we haven't had any major outages.
Applications (Desktop, web app, and phone) Reporting System - It's easy to know how each team member is performing Tech support
The function to set up SMS is quite lengthy and time consuming. While it's not their fault, the need to set up a campaign and have it approved can take a while. This should be accounted for when planning to configure the SMS feature.
Sales rep flat out lied about features to get the sale. Then showed no remorse when challenged. The tenant was built incorrectly. The Engineer did not set up all the features we asked for. Account support has been terrible. Account managers are constantly changing without any sort of notification. We've had escalations that were never resolved. Due to an accounting error, we were double-billed for an entire year, and getting a credit back has taken months (still not resolved).
Phone app - There are times that it takes a few minutes to load Other than that, I haven't found anything else I dislike about the product so far
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Peer Discussions
8x8 Work Reviews and Ratings
- Network and Security Admin<50M USDHealthcare and BiotechReview Source
8x8 Licensing Flexibility Supports Diverse Communication Needs And Hybrid Workplaces
As an administrator, 8x8 offers a lot of options in terms of licensing which lends itself to a great amount of solutions. Be it hard or soft phone VoIP, physical or e-faxing, SMS, you can really achieve a lot with this resource at a reasonable price point. We've had the service for over three years and there has never been an outage that impacts us and the services work well without any fuss. - IT MANAGER50M-1B USDManufacturingReview Source
Stable Service Undermined By Persistent Support And Account Management Issues
The service itself has been mostly stable, however the support received from 8x8 support, as well as account services, has been atrocious. - Manager, Customer Service and Support<50M USDBankingReview Source
Tech Support Responsiveness and User-Friendly Reporting Stand Out in Daily Use
There are a few reasons like how easy the application is to use and how the reporting system works but what I love the most is their tech support. I had an issue recently with integrating 8x8 with SF and Rudolf quickly solved my issue without much back and forth. - Project Manager50M-1B USDMiscellaneousReview Source
Smooth Unified Communications With 8x8 Work
This cloud-based communication platform unifies various communication channels including calls, video conferencing, SMS, team chat and fax to make team connection/engagement easy. With the tool, both our remote and office teams are well connected and this makes teamwork easy. The secure communication makes 8x8 Work a great solution for business use. - Cybersecurity Analyst1B-10B USDManufacturingReview Source
Seamless Call Forwarding and Multi-Device Features Enhance Organizational Connectivity
Useful and convenient does exactly what is needed in our organization and provides good functionality.