Overview
Product Information on Abnormal Behavior Platform
What is Abnormal Behavior Platform?
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Overall experience with Abnormal Behavior Platform
“Tailored AI Phishing Training Aligns With Staff Roles, Improving Company Education”
“Abnormal AI Email Security Shows Improvement Gaps Amid Some Effective Features”
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Email Security
About Company
Company Description
Abnormal is a company aimed at safeguarding against a variety of cyber threats, covering a broad scope from phishing and malware to ransomware. It also protects from social engineering, executive impersonation, and even supply chain compromise. Abnormal further guards against internal account compromise as well as spam and graymail, ensuring cyber security across multiple fronts.
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Abnormal Behavior Platform Likes & Dislikes
Provides functionality we weren't seeing from Defender. Graymail filter is a huge time saver for all of our company staff. Vendor Fraud is reflected in incidents before or as they are being seen and is used as a confirmation tool. Further to this, Abnormal now includes a Phishing Coach AI tool that we are now using to replace our existing product at a very large savings in making the move. Using AI, the training phish that is now being sent to users is customized and tailored to the specific user and job function. No longer are we sending training phishing that is finance related in nature to mechanics / millwrights or other staff that would never receive an email such as that in the first place therefore never falling for it or learning from the exercise. Now the phishing that is being sent is pertinent to the users role within the company making the training that much more valuable to us.
The user interface is intuitive, unlike previous email security tools I have used, and the feedback for missed detections or false-positives is usually within twenty four hours.
We appreciate how little manual tuning or configuration is required. The platform leverages behavioural AI rather than static rules. This reduces false positives and administrative effort while catching sophisticated attacks such as business email compromise and credential phishing. In addition to their strong day-to-day performance, Abnormal AI's product roadmap gives us confidence that they will continue to lead in this market. Their ongoing investment in AI-driven detection, user coaching, and security insights demonstrates a clear understanding of how email threats are evolving. This positions the product as best in class over the long term. Abnormal AI provides clear, actionable visibility into email threats and user risk. This reporting allows us to identify repeat failures/issues, target education where it's needed most and demonstrate tangible improvements in phishing awareness over time.
I know I am being asked to provide three weaknesses, but at this time I am unable to provide any as I have yet to encounter an issue that hasn't been resolved through support. There have been a few items of note where support has been asked for such as if we the customer are able to selectively mark a vendor as a higher risk, for which we were informed that a feature request was being made on our behalf. Vendor has been truly amazing to work with. Update a year later and I still have zero complaints nor can I find an issue with either the product or the vendor. I am very pleased with Abnormal thus far.
It's not always clear that any real improvements have been made following false-positives. There are also a significant number of false-positives, but this is common with these kinds of tools. The account takeover solution doesn't seem to offer the best protection but compliments other controls well.
While the phishing awareness and coaching features are effective, additional flexibility around follow-up actions for repeat failures or non-completions of training would be helpful. This would be particularly valuable in environments with formal compliance or HR processes.
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Peer Discussions
Abnormal Behavior Platform Reviews and Ratings
- IT Security & Risk Management Associate1B-10B USDManufacturingReview Source
Tailored AI Phishing Training Aligns With Staff Roles, Improving Company Education
Vendor has been amazing to work with throughout the process of selection right through the implementation phases and beyond. - Director of IT ServicesGov't/PS/EdEducationReview Source
Behavioral AI Enhances Email Threat Detection and Reduces IT Administrative Burden
Overall, our experience with Abnormal AI has been very positive. The platform has delivered immediate value with minimal operational overhead and has integrated cleanly into our existing email environment. From both a security and user-awareness perspective, it has strengthened our posture against email threats while remaining manageable for a small IT/security team. Abnormal AI has proven effective at reducing email risk while requiring little day-to-day administration. The solution has performed reliably, provided clear visibility into threats, and has supported our broader cybersecurity hygiene and awareness initiatives without creating additional complexity. In an education environment where user behavior is a significant risk factor, Abnormal AI has been a strong addition to our security stack. It compliments technical controls with behavior-focused protection and awareness, which has improved both detection and user understanding of modern phishing threats. - IT Associate10B+ USDFinance (non-banking)Review Source
Abnormal AI delivers exception Email protection to modern threats with minimal operational overhead
Abnormal has been a game-changed for our email security posture. As as mid-size corporation, we handle sensitive financial communications and needed a solution that could catch what our native tools miss. Abnormal's behavioral AI approach consistently detects sophisticated BEC, Social engineering and Vendor impersonation attacks. Since deployment we have seen dramatic reduction in phishing emails hitting users' inbox. Fully automated SOC has meaningfully reduced SOC's triage workload. The platform's ability to baseline normal communication pattern and flag anomalies, without constant policy tuning, is exactly what a lean security team needs. - Director of IT50M-1B USDFinance (non-banking)Review Source
Security Boosted and Onboarding Efficient, some areas of the training to be improved but these do not detract from the overall product in any meaningful way
Good product, good support, so far the interaction has been positive, Abnormal has given us more confidence in the email getting to our mailbox and has weeded out some of the more clever attack attempts. - Manager, IT Security and Risk Management50M-1B USDSoftwareReview Source
Industry leader in handling Phishing emails, however, additional capabilities need work.
Abnormal has been a huge benefit in handling phishing emails that are missed by our native tools and has alleviated the pressure felt by the Security Team in handling clicks and reporting of suspicious emails.