ADP Workforce Now

In switching from another payroll platform that just couldn't get wage withholding correct, we went with ADP Workforce Now due to its strong offering in Performance management and tying that to their Learning module for compliance, along with ADP being the largest and most reputable when it comes to payroll and benefits servicing. What we experienced was a very arcane method where there many different ways to perform the same function, a real lack in time and attendance services, limited learning management system offering, and a complex and incomplete implementation process. The benefits component, employee app, and performance management have been okay, but the payroll process really needs to be easier. Human resources support is really more about compliance than helping implement options that the staff prefer or to avoid small issues. And guess what - there are still issues with wage withholding, just not nearly as many as before, so maybe that is a win? Nonetheless, ADP relies on its marketplace of integrated vendors to help fill in some of these gaps, but the payroll process is really not intuitive, not streamlined, and difficult to make adjustments on the fly. We have been with them for over 12 months now and it is still painful every payroll - so much for being the largest and most reputable.