Rippling

Unified HR/Payroll Data: The platform serves as a single source of truth, ensuring that any employee change (raise, address, benefits) instantly syncs across HR and Payroll, guaranteeing accuracy and compliance. Onboarding Automation: The best-in-class workflow for new hires drastically cuts administrative time (by over 80%), allowing us to provision app access, set up payroll, and enroll benefits in minutes. Scalability and Compliance: Rippling's automatic handling of multi-state/multi-jurisdiction compliance and tax filing gives our small HR team the confidence to scale our business without worrying about complex regulatory mistakes.

- Ability to customize access to various account access types (user, admin, super admin, etc.) - Ease of Ability to switch between different account types for admins and higher level users - Useful built-in HR resources to refer to stay compliant with state and federal labor guidelines

Rippling has helped make our HR, payroll, and compliance work much more efficient. Payroll is fast and accurate. Benefits and COBRA administration requires very little manual effort (we also have an EDI feed which allows us to be more hands-off). Our onboarding and offboarding experience is far smoother and more efficient than it was with our previous system. Outside of support from our Rippling team, I was the only one from my company to implement the HRIS and even with it being a 1 person lift, it was pretty seamless and I was very happy with the implementation. The HRIS is easy to navigate, and the built-in workflows and approvals make it simple to manage tasks. Its integrations with tools like Microsoft, our 401k provider, and background screening vendors (and many more) have also been a major advantage. The reporting features are pretty strong and we've been pleasantly surprised with the steady rollout of new capabilities such as compensation planning tools, 1-on-1 modules, headcount planning, etc. which shows that Rippling continues to invest in meeting customer needs. Overall, it has allowed us to centralize many of our processes and serve as a one-stop shop.

Reporting Complexity: Creating highly custom or multi-layered financial and compliance reports is unintuitive and often requires external support, rather than being a simple self-service function. Support Accessibility: While the specialists are knowledgeable, accessing a dedicated account manager or getting a rapid response for non-critical, complex issues often requires navigating a multi-step support process. Pricing Structure: The modular, add-on pricing model is opaque and can lead to unexpected expenses. We wish the cost structure for various features was more transparent and bundled upfront for easier budgeting.

- Lack of ability for standard-level users to reactivate previously deactivated accounts (If someone leaves your company and returns at another time, instead of reactivating their previous account, Rippling creates another one and does not openly distinguish how to access the new one to the standard-level user) - Rippling customer service agents do not seem to be passionate about helping users. I've spoken to agents in their help chat as a super admin and the agents were blunt, lacked empathy, unaccommodating, and gave little information. I had to ask various questions to get the help I needed because they gave generic cookie-cutter answers that did not address my question. - Despite notification customizations, Rippling's automated system sends various emails and notifications and tasks unrelated to individual positions.

Some features still have room to grow, particularly when it comes to pricing for add-on modules and the depth of available integrations. A few areas, like more advanced approval and workflow options, credential tracking, and the number of advanced report credits, the system is limited and often requires workarounds. Reporting would benefit from additional built-in templates, including those needed for filings like the Vets 4212, as well as more performance-based reporting/analytics and tools, such as configurable rating scales. It would also be helpful if the system allowed us to pause PTO accruals automatically during long unpaid leave (or other conditions) and if certain modules offered more flexibility to match company-specific procedures. The platform is strong overall and I would renew with them, but improvements in these areas would make it even more effective.