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Overall experience with Rippling
“Automated HR and Payroll Processes Streamline Operations With Centralized Data Accuracy”
“HR Teams Encounter Bugs and Incremental Costs Amidst Rippling’s Useful Compliance Tools”
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Company Description
Rippling is an all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing you to focus on growth.
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Rippling Likes & Dislikes
Unified HR/Payroll Data: The platform serves as a single source of truth, ensuring that any employee change (raise, address, benefits) instantly syncs across HR and Payroll, guaranteeing accuracy and compliance. Onboarding Automation: The best-in-class workflow for new hires drastically cuts administrative time (by over 80%), allowing us to provision app access, set up payroll, and enroll benefits in minutes. Scalability and Compliance: Rippling's automatic handling of multi-state/multi-jurisdiction compliance and tax filing gives our small HR team the confidence to scale our business without worrying about complex regulatory mistakes.
- Ability to customize access to various account access types (user, admin, super admin, etc.) - Ease of Ability to switch between different account types for admins and higher level users - Useful built-in HR resources to refer to stay compliant with state and federal labor guidelines
Payroll: it shows exactly what has changed for each individual from cycle to cycle, so I can easily flag any issues Reviews: Very easy to set up and to customize, and able to set different due dates for different aspects of the review process (and set different forward facing and internal due dates) Spend/Finance: Can't say enough about how nice it is to manage our credit cards, expenses, and reimbursements all from our HR platform. It's one of their newer offerings so there are improvements that could be made, but it's still a huge step up for us from how we were managing these, from both the admin side and employee user experience.
Reporting Complexity: Creating highly custom or multi-layered financial and compliance reports is unintuitive and often requires external support, rather than being a simple self-service function. Support Accessibility: While the specialists are knowledgeable, accessing a dedicated account manager or getting a rapid response for non-critical, complex issues often requires navigating a multi-step support process. Pricing Structure: The modular, add-on pricing model is opaque and can lead to unexpected expenses. We wish the cost structure for various features was more transparent and bundled upfront for easier budgeting.
- Lack of ability for standard-level users to reactivate previously deactivated accounts (If someone leaves your company and returns at another time, instead of reactivating their previous account, Rippling creates another one and does not openly distinguish how to access the new one to the standard-level user) - Rippling customer service agents do not seem to be passionate about helping users. I've spoken to agents in their help chat as a super admin and the agents were blunt, lacked empathy, unaccommodating, and gave little information. I had to ask various questions to get the help I needed because they gave generic cookie-cutter answers that did not address my question. - Despite notification customizations, Rippling's automated system sends various emails and notifications and tasks unrelated to individual positions.
The main issue we've encountered is in the Benefits module, and that we're not able to fully configure our medical insurance company contributions in the way that we want to. We've opted for a bandaid fix for now, which means that some employees' information is incorrect, and are really hoping that they make product changes before our next Open Enrollment cycle at the end of the year. Due to the contributions issue, I have to manually update payroll deductions. This hasn't been quite as smooth as it should be, and there have been some challenges getting the Benefits deductions area to correctly sync with Payroll. We've opted not to connect our company email with Rippling, and because we're not using that feature, it's not allowing us to enter work email addresses at all in individual's profiles. It's not a huge issue, but is inconvenient. Our implementation manager said that there should be a way to fix this, but our account manager wasn't able to provide much guidance so I haven't looked into it further.
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Rippling Reviews and Ratings
- Software Developer<50M USDIT ServicesReview Source
Automated HR and Payroll Processes Streamline Operations With Centralized Data Accuracy
Our overall experience with Rippling has been excellent, which is reflected in our high ratings across the board. The main reasons for this high score are the platform's ability to automate and centralize our critical HR and Payroll processes, allowing us to manage a growing, multi-state workforce with minimal administrative overhead. What has worked well is the near-instantaneous onboarding and the 100% data accuracy in our bi-weekly payroll runs. The primary area that hasn't worked as smoothly is the complexity of building custom reports and the lack of clear, upfront pricing for all the modular add-ons. - Human Resources Associate<50M USDRetailReview Source
4 out of 5 stars for Rippling: Pros outweigh the cons
Overall this is a great product. We're a smaller company and Rippling has a lot of features that would be amazing for large organizations - we're just not big enough to need them or find value in them, but it's still great for a company of our size (~50 employees/contractors). We moved from our previous provider becuase they were completely changing their service structure and increasing our cost considerably. As the main admin using our HRIS systems, Rippling is by far a superior product and was less expensive than staying with the previous provider. - DIRECTOR OF HUMAN RESOURCES<50M USDIT ServicesReview Source
Rippling Streamlines HR and Payroll with Room to Grow
Rippling has made our day-to-day backend processes much easier to manage. The platform connects well with many of the tools we use, which helps improve efficiency and keeps our capabilities in one place, making it almost a one-stop shop. There are still a few features which could be enhanced, but overall, it has been a reliable system that supports our team's operations effectively and efficiently. - Associate<50M USDHealthcare and BiotechReview Source
Rippling: The King of Unified HR, IT, and Finance Automation, But Be Prepared for Premium, Modular Pricing and a Steep Implementation
Rippling is a game-changer for unified HR, IT, and Finance management, offering powerful automation that drastically reduces administrative work. While its modular pricing is complex, the intuitive platform provides excellent long-term ROI for growing, distributed companies seeking efficiency and strong compliance. - MANAGER, CUSTOMER SERVICE AND SUPPORT50M-1B USDConsumer GoodsReview Source
Webpage Downtime and Support Accessibility Present Challenges for Efficient Time Tracking
I'm a supervisor of a company, and managing both time and team activities throughout the day can be challenging. Rippling has been an excellent tool for benefits management, allowing us to streamline HR processes, track employee benefits and save time. By integrating time management with benefits administration, it help us stay organized, improve productivity and achieve our goals more efficiently.