Overview
Product Information on SAP SuccessFactors HCM
What is SAP SuccessFactors HCM?
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Overall experience with SAP SuccessFactors HCM
“Comprehensive Enterprise HCM Platform with Room to Grow”
“Flexibility in Programming Meets Concerns Over Technical Support Priorities”
About Company
Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
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Performance of SAP SuccessFactors HCM Across Market Features
SAP SuccessFactors HCM Likes & Dislikes
Integration capabilities - this product makes a lot of sense if your ERP is SAP and you previously used SAP HCM. Ease of use - Minimal training requirements / Modern User Interface / Intuitive standard capabilities. Partner selection - As an enterprise solution you will find hundreds of potential implementation partners across all regions. Product roadmap looks promising.
The flexibility to be able to program to our business needs.
I Love the continuous innovation, AI-driven insights and analytics that support better HR decisions
Employee Central Module: - Cross-portlet information transfer does not exist out of the box (e.g. If I need certain data for personal and compensation information, it needs to be maintained twice). This can result in data inconsistencies. - While Custom MDFs allow you to add your own processes such as grievance and disciplinary, there is a limit to what you can do, especially in regard to workflows. - If you do not plan to implement all SAP SF modules at once, you will face a number of limitations, especially in areas of Comp & Ben and Time Management. Onboarding Module: - Onboarding 2.0 is not recommended at all. While the limitations on the onboarding side are manageable, the offboarding part has gaps in basic requirements (e.g. there are no workflow capabilities at all). If you have a comprehensive End of Employment process where clearance is required from different departments, you will face significant challenges. - As a learning: Do not implement Onboarding without Recruiting. Be aware of your Recruiting solution. Best Recruiting Solutions have Onboarding capabilities which can be (if required) directly integrated into Employee Central.
Technical support seems to focus more on KPI's time to close tickets versus helping the customer resolve their issue.
Support response times could be faster.
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SAP SuccessFactors HCM Reviews and Ratings
- IT MANAGER50M-1B USDConsumer GoodsReview Source
Comprehensive Enterprise HCM Platform with Room to Grow
Very strong in standard HR processes, intuitive user interface, seamless integration to SAP ERP - HR BI Consultant50M-1B USDConsumer GoodsReview Source
A comprehensive HCM solution that transform HR efficiency
SAP Sucssessfactors HCM is a powerful and comprehensive cloud-based HR solution that has significantly improved the way we manage our workforce by centralizing core HR, talent management, learning and analytics into one integrated platform. What we value most is its ability to streamline HR processes, provide strong global compliance and localization, and driver valuable insights through analytics that support better decision-making. The platform's modular design and mobile self-service features have enhanced efficiency and employee experience across the organization. While reporting can be complex and implementation requires time and dedicated resources, the long term benefits in terms of process automation, talent visibility and workforce productivity outweigh the challenge. Overall, it is a reliable and scalable HCM suite well suited for organizations with diverse and global HR needs. - Senior Director Of Workforce DevelopmentGov't/PS/EdEducationReview Source
Customization and Performance Strengths Offset by Learning Curve in SAP SuccessFactors HCM
SAP SuccessFactors HCM is one of the best HR software as it provides many HR features and stuff in one software including hiring process, employees data, performance record and training results. SAP also provides many customization configurations that allow HR to adjust business rules according to the company regulations, workflow structures, and other modules to match how the company works. The modules related to performance metrics, promotion and learning are very well regarded in the SAP SuccessFactors HCM. - Manager, Human Resources<50M USDBankingReview Source
Modernized Homepage and Advanced Analytics Improve HR Management Experience
SuccessFactors helps our company to streamline the whole HR business processes and provide the single point of truth for the employees' data. The newly designed homepage makes the reach of frequently used features more convenient. The story report embedded with SAC technology gives the data with evidence with modern outlook and helps the leadership team make important business decisions based on facts. - CHIEF HUMAN RESOURCES OFFICER50M-1B USDIT ServicesReview Source
Comprehensive Employee Management Features Highlight SAP SuccessFactors HCM’s Versatility
While using SAP SuccessFactors HCM, I do not need any other HR software as it is alone enough for many things such as employee performance, employee training plans, employee personal information and data. It is also very easily adjusted according to the company way of work, like you can configure its workflow and modules and also its business rules to match the company way of working.