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What is SAP SuccessFactors HCM?
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Overall experience with SAP SuccessFactors HCM
“Delivers exceptional value; thoughtful decision making and staffing drive adoption success”
“Flexibility in Programming Meets Concerns Over Technical Support Priorities”
About Company
Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
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User Sentiment About SAP SuccessFactors HCM
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SAP SuccessFactors HCM Likes & Dislikes
What I appreciate most about SuccessFactors is the exceptional support provided by our Customer Success Partner. She is outstanding in her role, consistently working closely with our team to educate us on best practices, guide us to valuable resources, and connect us with subject matter experts whenever we face challenges or knowledge gaps. Her proactive and collaborative approach has been instrumental in maximizing the value we get from the product.
The flexibility to be able to program to our business needs.
Integration capabilities - this product makes a lot of sense if your ERP is SAP and you previously used SAP HCM. Ease of use - Minimal training requirements / Modern User Interface / Intuitive standard capabilities. Partner selection - As an enterprise solution you will find hundreds of potential implementation partners across all regions. Product roadmap looks promising.
One area of concern is the freedom to make decisions that have long-term negative impacts. Additional guardrails to limit potential issues could be beneficial. In our case, Employee Central was not the first (or second) module implemented which resulted in some suboptimal configuration decisions that were made for the early modules that continue to pose challenges. Additionally, we made some decisions because our legacy SAP system remains in place for the broader company, which creates ongoing difficulties and limits full alignment within the ecosystem.
Technical support seems to focus more on KPI's time to close tickets versus helping the customer resolve their issue.
Employee Central Module: - Cross-portlet information transfer does not exist out of the box (e.g. If I need certain data for personal and compensation information, it needs to be maintained twice). This can result in data inconsistencies. - While Custom MDFs allow you to add your own processes such as grievance and disciplinary, there is a limit to what you can do, especially in regard to workflows. - If you do not plan to implement all SAP SF modules at once, you will face a number of limitations, especially in areas of Comp & Ben and Time Management. Onboarding Module: - Onboarding 2.0 is not recommended at all. While the limitations on the onboarding side are manageable, the offboarding part has gaps in basic requirements (e.g. there are no workflow capabilities at all). If you have a comprehensive End of Employment process where clearance is required from different departments, you will face significant challenges. - As a learning: Do not implement Onboarding without Recruiting. Be aware of your Recruiting solution. Best Recruiting Solutions have Onboarding capabilities which can be (if required) directly integrated into Employee Central.
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SAP SuccessFactors HCM Reviews and Ratings
- Digital Service Manager1B-10B USDManufacturingReview Source
Delivers exceptional value; thoughtful decision making and staffing drive adoption success
Our overall experience with SuccessFactors has been very positive. When we have implemented the system following best practices, the platform performs exceptionally well and is intuitive for users. However, in instances where we have extensively customized the solution to accommodate our unique processes, we have encountered some challenges. These customizations have, at times, impacted the user experience and reduced efficiency within our HR team. Additionally, our implementation has primarily focused on our US sites, and we have yet to fully extend the system across our global locations, which is an area for future optimization. - IT MANAGER50M-1B USDConsumer GoodsReview Source
Comprehensive Enterprise HCM Platform with Room to Grow
Very strong in standard HR processes, intuitive user interface, seamless integration to SAP ERP - DIRECTOR - INFORMATION TECHNOLOGY SHARED1B-10B USDHealthcare and BiotechReview Source
Valued Customer Support Contrasted by Concerns Over Cloud Transition and Costs
Our organization is very pleased with the SuccessFactors products in use within our HR business environment today and with the quality of customer service received from the vendor. Our assigned SuccessFactors Customer Success rep has real-life experience as a previous User of the SAP SF products and thus can relate to our needs and provide excellent functional advice and guidance. Responsiveness to our inquiries is extremely prompt and SF provides very technically skilled specialists to speak to us on any product topic/module/feature. This service is very important to us as we are currently implementing Employee Central and will be expanding our SAP SF footprint in the future. We also very much appreciate SAP SF success checks along the way to insure we are implementing and running their software most efficiently. - HR BI Consultant50M-1B USDConsumer GoodsReview Source
A comprehensive HCM solution that transform HR efficiency
SAP Sucssessfactors HCM is a powerful and comprehensive cloud-based HR solution that has significantly improved the way we manage our workforce by centralizing core HR, talent management, learning and analytics into one integrated platform. What we value most is its ability to streamline HR processes, provide strong global compliance and localization, and driver valuable insights through analytics that support better decision-making. The platform's modular design and mobile self-service features have enhanced efficiency and employee experience across the organization. While reporting can be complex and implementation requires time and dedicated resources, the long term benefits in terms of process automation, talent visibility and workforce productivity outweigh the challenge. Overall, it is a reliable and scalable HCM suite well suited for organizations with diverse and global HR needs. - Senior Director Of Workforce DevelopmentGov't/PS/EdEducationReview Source
Customization and Performance Strengths Offset by Learning Curve in SAP SuccessFactors HCM
SAP SuccessFactors HCM is one of the best HR software as it provides many HR features and stuff in one software including hiring process, employees data, performance record and training results. SAP also provides many customization configurations that allow HR to adjust business rules according to the company regulations, workflow structures, and other modules to match how the company works. The modules related to performance metrics, promotion and learning are very well regarded in the SAP SuccessFactors HCM.