Overview
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What is SAP SuccessFactors HCM?
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Overall experience with SAP SuccessFactors HCM
“Delivers exceptional value; thoughtful decision making and staffing drive adoption success”
“Flexibility in Programming Meets Concerns Over Technical Support Priorities”
About Company
Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
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User Sentiment About SAP SuccessFactors HCM
Reviewer Insights for: SAP SuccessFactors HCM
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Performance of SAP SuccessFactors HCM Across Market Features
SAP SuccessFactors HCM Likes & Dislikes
What I appreciate most about SuccessFactors is the exceptional support provided by our Customer Success Partner. She is outstanding in her role, consistently working closely with our team to educate us on best practices, guide us to valuable resources, and connect us with subject matter experts whenever we face challenges or knowledge gaps. Her proactive and collaborative approach has been instrumental in maximizing the value we get from the product.
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One area of concern is the freedom to make decisions that have long-term negative impacts. Additional guardrails to limit potential issues could be beneficial. In our case, Employee Central was not the first (or second) module implemented which resulted in some suboptimal configuration decisions that were made for the early modules that continue to pose challenges. Additionally, we made some decisions because our legacy SAP system remains in place for the broader company, which creates ongoing difficulties and limits full alignment within the ecosystem.
Read Full ReviewTechnical support seems to focus more on KPI's time to close tickets versus helping the customer resolve their issue.
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Peer Discussions
SAP SuccessFactors HCM Reviews and Ratings
- Digital Service Manager1B-10B USDManufacturingReview Source
Delivers exceptional value; thoughtful decision making and staffing drive adoption success
Our overall experience with SuccessFactors has been very positive. When we have implemented the system following best practices, the platform performs exceptionally well and is intuitive for users. However, in instances where we have extensively customized the solution to accommodate our unique processes, we have encountered some challenges. These customizations have, at times, impacted the user experience and reduced efficiency within our HR team. Additionally, our implementation has primarily focused on our US sites, and we have yet to fully extend the system across our global locations, which is an area for future optimization. - Engineering Manager50M-1B USDEnergy and UtilitiesReview Source
全球化适配及闭环管理优势，但部分功能难以自定义实现
successfactors功能完整、生态兼容，可全球化适配，可对员工的整个HR全流程进行管理，形成闭环，作为云平台，具备灵活的部署模式和持续的版本迭代，也可与SAP HCM进行无缝集成，但是成本有点高，而且有些功能无法自定义开发，只能依托于CPI等中间平台，对IT人员有一点挑战，希望以后可以更完善。 - Manager, Human Resources1B-10B USDEnergy and UtilitiesReview Source
- IT MANAGER50M-1B USDConsumer GoodsReview Source
Comprehensive Enterprise HCM Platform with Room to Grow
Very strong in standard HR processes, intuitive user interface, seamless integration to SAP ERP - IT Associate1B-10B USDTelecommunicationReview Source
Fornecedor se destaca pela comunicação eficiente e entregas de qualidade consistente
De forma geral, temos uma experiência muito positiva com este fornecedor. A Comunicação é sempre eficiente e resoeitosa e os produtos e serviços atendem plenamente ao esperado. Somos prontamente atendidos sempre que precisamos de apoio, sejam para informações, demonstrações ou esclarecimento de dúvidas.