Dayforce

One of Dayforce's biggest strengths is its flexibility and customizability. As an administrator, I appreciate the ability to configure the system to suit our organization's complex and evolving needs -- without needing extensive vendor intervention. The continuous product innovation from Dayforce has also been impressive; the platform keeps evolving to support emerging trends and user needs. Modules such as workforce management and payroll are especially robust and reliable at scale, and integration across modules ensures data consistency.

I'm still searching for the features I most enjoy, although our affiliate org who made the decision was specifically driven by cost, and the annual cost is low, which is nice, but also reflective of the tech you're receiving.

1. One Stop Shop is my 100% favorite part. I am always trying to leverage how different modules work together and promote that within our company. 2. The Compensation Module specifically is one of my favorite tools and the one that is easiest to use and create worksheets for. 3. The Discover Conference (does that count?) 4. The community that surrounds the product and service.

While the platform is powerful, its complexity can present a steep learning curve -- especially for a solo administrator. Some configurations require deep product knowledge and occasional workarounds. Also, though support has improved, there are times when resolving more technical issues or enhancement requests can take longer than desired. Better documentation or administrator-focused training would be helpful, especially for users who manage the system end-to-end.

The communications feature built native into the system is lacking and really not functional without further integration. Onboarding lacks the customization and ability to appropriately sign and complete documents associated with our new hire onboarding process. Updates are pushed out to forms that Dayforce owns without effective communication in advance. The changes regularly negatively impact my teams standard OP.

1. Frontline support employees are ineffectual most of the time. 2. The glitches that occur when trying to make reports. Data doesn't get pulled in sometimes when you expect it to. Hard to find the root cause sometimes (Support is a waste of time for these type of issues, I generally reach out to the External User Group community to solve reporting problems( 3. That you have to pay extra for some services that should be part of basic service delivery and ongoing customer support in my opinion. 4. That custom reports (that we PAY for) cannot be edited or changed after they are created.