Dayforce is a global human capital management (HCM) software company. Our AI-powered cloud HCM platform, provides human resources, payroll, benefits, workforce management, and talent management capabilities in one system, data model and experience. Our platform helps you manage the entire employee lifecycle, from recruiting and onboarding, to paying people and developing their careers. Dayforce provides solutions for organizations of all sizes, from small businesses to global organizations.
Do You Manage Peer Insights at Dayforce?
Access Vendor Portal to update and manage your profile.
On-line for Earning Statements, W-2's, Forms, and Mobile Application.
The seamless connection to the rest of the Dayforce tool is great - you don't need to have file feeds, API connections, or logins to other sites to get to the recruiting data, instead you just navigate to another option in your menu and you're right there.
Customizable, does not require a team of software developers/programmers, integrates with most vendors/3rd parties. Have consistently been ahead of the game when it comes to AI and doing it the right way - governance, transparency, etc.
Customer Support - This used to be great when we had PODs. Build a working relationship with my POD team members. Now, if you open up a case, it can take weeks before you receive a response. The worst part is they answer with copy and paste from the knowledge base. The time difference is also an issue. This is not acceptable. Time Away from Work - employees can't run their own reports and balances are confusing to employees as TAFW is real time for balances as they are submitted where their earnings statement balances are only recorded/reduced after each payroll processing.
For those who are used to a full applicant tracking system, there are some capability gaps - especially as it comes to two-way communication with the candidate. Outbound communications are recorded, but the candidate response is not, other than the SMS text tool.
WFM module is behind the competition in terms of functionality and intuitiveness. Managed services are not value add. dayforce also really struggles with tax services which I haven't seen anywhere close to this extent with other payroll providers. The backlog of tickets is astounding and it costs clients real dollars in late and incorrect filings.