Overview
Product Information on Ameyo by Exotel
What is Ameyo by Exotel?
Ameyo by Exotel Pricing
Ameyo by Exotel Product Images
Overall experience with Ameyo by Exotel
“Easy to use, Scalable and definitely the go-to Calling Software!”
“Usage of Ameyo tool”
About Company
Company Description
Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics, recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights. Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Ameyo by Exotel
Performance of Ameyo by Exotel Across Market Features
Ameyo by Exotel Likes & Dislikes
The Major strengths of Ameyo: 1. Scalability: With our organisation growing on scale, and with the increase in call volume we haven't faced any major issue yet. It is definitely great for growing start ups with their evolving tech stacks 2. Integration Capabilities: Integration in general with third party apps has been smooth. We have had the support whenever required from Ameyo's end without much delay 3.Great Interface: Clean and easy to use for the end user. Functionally it has been great
I did like the automated dialler option as it reduced the work in manual dialling
Call flow can be designed by our own using nodeflow designer tool
Three things where I feel there's room for improvement: 1. Pricing: For new startups cost can be burdensome. As it is definitely priced higher than the market price 2. Occasional Glitches & Downtime: There are downtimes and glitches which impacts our business on a good day. The frequency of the glitches sometimes are worrisome 3. Training Material: They have user friendly interface but there's lack of in depth training material which certainly help use features and the end users can be well versed with them
Raising ticket is a big hassle and reaching the customer care team by phone
It works well only on Chrome browser
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Peer Discussions
Ameyo by Exotel Reviews and Ratings
- VP, OPERATIONS50M-1B USDServices (non-Government)Review Source
Usage of Ameyo tool
The service is okay okay but they need to improve on their customer service, raising a ticket takes a long time - ASSOCIATE PROGRAM MANAGERGov't/PS/EdEducationReview Source
Easy to use, Scalable and definitely the go-to Calling Software!
Our overall experience is largely positive. We have been using it for our ed-tech platform for sales & support both. - IT SRE<50M USDSoftwareReview Source
Ameyo is best in call flow designer
Ameyo is featured with many pre defined report and wallboard feature is useful for manager view - Senior Acdamic CounselorGov't/PS/EdEducationReview Source
Go for it
good to use and helpful timr management security purpose over all good - Operation50M-1B USDFinance (non-banking)Review Source
Ameyo Omnichannel - Flexible and cost-effective
Ameyo Omnichannel is definitely a reliable customer support software geared to cater to the needs of both inbound and outbound customer outreach. For inbound customer support, Ameyo prioritizes the tickets thereby not losing an important client and an outbound agent gets his connects to live human voices thereby increasing prospect outreach. This proves fruitful as Ameyo offers a support helpdesk to monitor the social media interactions that make it easy for the agent to proactively provide service to the customers. Ameyo helps in achieving objectives like being cost-effective, less time consuming, speedy communication, have an interactive social media as well as to increase the company’s client base. Ameyo Omni is easy to deploy, monitoring can be done with ease and receiving feedback becomes an easy task. It helps the company to set long-term relationship goals with customers thus strengthening the client-customer bond.