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  3. Ameyo by Exotel
Logo of Ameyo by Exotel

Ameyo by Exotel

byExotel
in
3.5
Market Presence: CRM Customer Engagement Center, Contact Center Infrastructure

Overview

Product Information on Ameyo by Exotel

Updated 4th July 2024

What is Ameyo by Exotel?

Ameyo by Exotel is an AI-first cloud contact center solution that manages customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connections. Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo supports businesses communicating from anywhere, delivering personalized customer experiences. Features include an agent dashboard, caller validation, outbound response, call forwarding, click-to-call, warm transfer, predictive dialing, IVR, REST APIs, call scripts, call tracking, multichannel integration, CRM integration, automatic speech recognition, and natural language processing for IVR. Workforce optimization features include inbound call routing, recording, quality management, call analytics, and customer interaction analytics.

Ameyo by Exotel Pricing

Ameyo by Exotel Product Images

Contact Center Dashboard
Contact Center Dashboard
Outbound Call Dashboard
Outbound Call Dashboard

Overall experience with Ameyo by Exotel

ASSOCIATE PROGRAM MANAGER
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Easy to use, Scalable and definitely the go-to Calling Software!”

4.0
Oct 26, 2023
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
VP, OPERATIONS
50M - 250M USD, Services (non-Government)
CRITICAL

“Usage of Ameyo tool”

3.0
Oct 28, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 3rd July 2024

Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics, recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights. Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.

Company Details

Updated 3rd July 2024
Company type
Private
Year Founded
2011
Head office location
Bangalore, India
Number of employees
1001 - 5000
Website
https://www.exotel.com

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Peer Discussions

Ameyo by Exotel Reviews and Ratings

3.5

(21 Ratings)

Rating Distribution

5 Star
52%
4 Star
38%
3 Star
10%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • VP, OPERATIONS
    50M-1B USD
    Services (non-Government)
    Review Source

    Usage of Ameyo tool

    3.0
    Oct 28, 2025
    The service is okay okay but they need to improve on their customer service, raising a ticket takes a long time
  • VP, OPERATIONS
    50M-1B USD
    Services (non-Government)
    Review Source

    Usage of Ameyo tool

    3.0
    Oct 28, 2025
    The service is okay okay but they need to improve on their customer service, raising a ticket takes a long time
  • Read All 21 Reviews

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  • Market Guide for Contact Center Infrastructure
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Reviewer Insights for: Ameyo by Exotel
Performance of Ameyo by Exotel Across Market Features

Ameyo by Exotel Likes & Dislikes

Like

The Major strengths of Ameyo: 1. Scalability: With our organisation growing on scale, and with the increase in call volume we haven't faced any major issue yet. It is definitely great for growing start ups with their evolving tech stacks 2. Integration Capabilities: Integration in general with third party apps has been smooth. We have had the support whenever required from Ameyo's end without much delay 3.Great Interface: Clean and easy to use for the end user. Functionally it has been great

Like

The Major strengths of Ameyo: 1. Scalability: With our organisation growing on scale, and with the increase in call volume we haven't faced any major issue yet. It is definitely great for growing start ups with their evolving tech stacks 2. Integration Capabilities: Integration in general with third party apps has been smooth. We have had the support whenever required from Ameyo's end without much delay 3.Great Interface: Clean and easy to use for the end user. Functionally it has been great

Like

The Major strengths of Ameyo: 1. Scalability: With our organisation growing on scale, and with the increase in call volume we haven't faced any major issue yet. It is definitely great for growing start ups with their evolving tech stacks 2. Integration Capabilities: Integration in general with third party apps has been smooth. We have had the support whenever required from Ameyo's end without much delay 3.Great Interface: Clean and easy to use for the end user. Functionally it has been great

Dislike

Raising ticket is a big hassle and reaching the customer care team by phone

Dislike

Raising ticket is a big hassle and reaching the customer care team by phone

Dislike

Raising ticket is a big hassle and reaching the customer care team by phone