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  3. Ameyo by Exotel
Logo of Ameyo by Exotel

Ameyo by Exotel

byExotel
in
4.8
Market Presence: CRM Customer Engagement Center, Contact Center Infrastructure

Overview

Product Information on Ameyo by Exotel

Updated 4th July 2024

What is Ameyo by Exotel?

Ameyo by Exotel is an AI-first cloud contact center solution that manages customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connections. Ameyo offers real-time dashboards and analytics, providing actionable insights to enhance customer interactions. With integrations and regular updates, Ameyo supports businesses communicating from anywhere, delivering personalized customer experiences. Features include an agent dashboard, caller validation, outbound response, call forwarding, click-to-call, warm transfer, predictive dialing, IVR, REST APIs, call scripts, call tracking, multichannel integration, CRM integration, automatic speech recognition, and natural language processing for IVR. Workforce optimization features include inbound call routing, recording, quality management, call analytics, and customer interaction analytics.

Ameyo by Exotel Pricing

Ameyo by Exotel Product Images

Contact Center Dashboard
Contact Center Dashboard
Outbound Call Dashboard
Outbound Call Dashboard

Overall experience with Ameyo by Exotel

CUSTOMER SERVICE & SUPPORT ASSOCIATE
500M - 1B USD, Banking
FAVORABLE

“Report Design and Node Flow Customization Valued Despite Parameter Challenges”

5.0
Jul 3, 2025
the technology they offer aligns with our company goals and objectives
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 3rd July 2024

Exotel provides AI-powered customer communication solutions. The platform includes voice and messaging APIs, supporting SMS, WhatsApp, RCS, WebRTC, in-app calling, voice streaming, IVR call routing, call forwarding, and CRM integration. Exotel also offers call analytics, recording, and an intuitive agent dashboard. The Contextual Customer Data Platform transforms raw data into personalized customer narratives, providing actionable insights. Exotel holds a UL-VNO license for VoIP telephony services, ensuring compliance as a cloud calling operator. This comprehensive solution helps businesses manage and enhance their customer communications effectively.

Company Details

Updated 3rd July 2024
Company type
Private
Year Founded
2011
Head office location
Bangalore, India
Number of employees
1001 - 5000
Website
https://www.exotel.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Ameyo by Exotel Reviews and Ratings

Showing data for 29 ratings and reviews for CRM Customer Engagement Center market. View all 67 ratings and reviews across markets for a complete picture.

4.8

(29 Ratings)

Rating Distribution

5 Star
72%
4 Star
28%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.8

Service & Support

4.7

Product Capabilities

4.7

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  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    50M-1B USD
    Banking
    Review Source

    Report Design and Node Flow Customization Valued Despite Parameter Challenges

    5.0
    Jul 3, 2025
    the technology they offer aligns with our company goals and objectives
  • Creative Director
    50M-1B USD
    IT Services
    Review Source

    Efficient Omnichannel Solution | 10X Process Productivity

    4.0
    Oct 6, 2023
    Main reason for me to rate 4/5 is Ameyo Fusion CX improves our operational efficiency, saved man hours and process costs with ease in team integration on various communication tasks.
  • IT MANAGER
    50M-1B USD
    Finance (non-banking)
    Review Source

    Innovative product.

    4.0
    Oct 9, 2023
    Well, Its a very good product in the voice industry and easy to integrate with CRM.
  • MARKETING MANAGER
    Gov't/PS/Ed
    Education
    Review Source

    Efficient, advanced, easy to integrate, automated best helpdesk omnichannel solution.

    5.0
    Jul 31, 2023
    Amey's product Fusion CX is an excellent help desk omnichannel interaction support software in the market. I and my team have experienced outstanding experience in building the best CX for our customers.
  • INSIDE SALES SPECIALIST
    Gov't/PS/Ed
    Education
    Review Source

    Ameyo- Unmatched calling software for sales people

    5.0
    Apr 19, 2022
    Ameyo is a top notch calling software tool due to its cool features with custom options. And also a user can feel the high quality calling experience here
Showing Result 1-5 of 29

Recommended Gartner Insights

  • Critical Capabilities for CRM Customer Engagement Center
  • Magic Quadrant for CRM Customer Engagement Center
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Reviewer Insights for: Ameyo by Exotel
Performance of Ameyo by Exotel Across Market Features

Ameyo by Exotel Likes & Dislikes

Like

reporting and report design. also node flow customization

Like

Ameyo Fusion helped my team and company process in three ways: A) Make the processes automated and easy in raising and managing the ticketing system. B) Saved time and cost in mundane tasks and enhanced operational efficiency in the process. Improved the process productivity by almost 10X. C) AI Empowered Dashboard gave us deep insights on critical task list and timely reminders on red flags.

Like

CRM Integration

Dislike

some report design parameters are complicated

Dislike

Honestly, with 10X improvement in my process efficiency, I am not able to find any weakness abou the product. I found it ease and quick to adapt from day one.

Dislike

Change of support team on half early basis.