Overview
Product Information on Anywhere365
What is Anywhere365?
Anywhere365 Pricing
Overall experience with Anywhere365
“Good product overall, being supported by a flexible group of people!”
“Very capable UCC with deep Microsoft integration”
About Company
Company Description
Workstreampeople B.V., located in ROTTERDAM, Netherlands, is committed to providing management consulting services. The company's focal point is resolving business-related challenges through strategic advice and innovative solutions.
Company Details
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Performance of Anywhere365 Across Market Features
Anywhere365 Likes & Dislikes
You have to plan your own internal workflow and define / decide how you would like to work. Then use this solution to implement and benefit from it.
It works directly in Teams without a strict need for extra software - especially for agents.
Flexibility in building and adjusting workflows; ease of use (for both stakeholders and the Team managing it); detailed logs showing nearly every A365-related activity
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It can be limited by its deep Microsoft integration. Manging information for agents and settings in Lists is clunky and not the best experience overall. The company doesn't offer trials - just demos. Always having to go via a third party integrator can result in slower support for some things.
Poor Vendor support - delivery time of any solution is too long, regardless of license type (despite having the highest Enterprise Plus, frequency of any responses from the Vendor's side is uncannily low); The first line of their IT Support is often not familiar with application's features. Poor documentation available on Vendor's site.
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Anywhere365 Reviews and Ratings
- SENIOR CLOUD SYSTEMS ENGINEERGov't/PS/EdEducationReview Source
Very capable UCC with deep Microsoft integration
Anywhere365 is a powerful product for unified contact centres that is deeply integrated into the Microsoft ecosystem. However, it can be held back by its deep Microsoft integration. - EVO10B+ USDBankingReview Source
Intuitive operation and user-friendly UI
The company I work for implemented A365 in 2017 and has been using it ever since. The platform itself satisfies our basic needs and, whenever possible, the Vendor offers a chance to develop non-standard solutions or plugins tailored to our company's infrastructure. Its functionality is utterly intuitive and the GUI is absolutely user-friendly. However, although I might be happy with the application, the cooperation with the Vendor is less than ideal. Despite signing a contract for Professional Services, the quality of the service provided and the frequency of solution delivery is questionable. Were it not for the Vendor's approach to its clients, I would have rated it much higher. - CIO1B-10B USDTransportationReview Source
Good product overall, being supported by a flexible group of people!
Good experience and very flexible approach from the vendor side. Their product is designed and working by a certain workflow. However they are willing to adopt and change certain setup to accommodate the client needs there where possible.