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Overall experience with Atera
“Atera Platform Delivers Mobile ITSM Access With Useful Baseline Features”
“Atera Platform Lacks Critical ITSM Features and Experiences Frequent Glitches”
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Company Description
Atera is an artificial intelligence-powered IT management platform aimed at enhancing productivity for IT teams. The company's main focus is assisting in smoother IT operations by providing an integrated suite of solutions, ranging from Remote Monitoring & Management, IT Automations, Patch Management to Scripting, and Ticketing. User-friendly Reporting and a range of other features undeniably cut down time-to-resolution. The all-encompassing nature of Atera's AI solution aims to support the delivery of better, more efficient outcomes in a reduced timespan for IT operations.
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Reviewer Insights for: Atera
Atera Likes & Dislikes
The Mobile App sets Atera apart from the rest of the crowd. Often, I find that other platforms don't provide and Mobile App or the App isn't a very good quality or worth using. Atera's mobile app brings the ITSM tool to your fingertips allowing you to monitor and check on things securely while on the go.
Cost factor. They do not charge based on how many devices you add but on the basis of Agents. They are
We make extensive use of both the RMM and ticketing components. Having a unified management console - combined with quick onboarding, automation capabilities, and detailed logs for every action performed - provides full transparency and consistently high service quality for our clients. On the ticketing side, it has been a amjor enabler for deploying the customer portal and supporting our transition to a faster, more efficient technical support model.
Atera has a very good set of baseline features, but requires multiple integrations to expand its offering. While these integrations help bolster the offering, they often require being redirected to a third party tool to manage them, decoupling them from the Atera ITSM tools.
Almost everything, because there are many glitches in the platform. Most talked about features of AI Common features such as creating tickets in bulk, ability to turn off auto ticket assignment when agents are on vacation, no full fledged API available, no IDP integration with Okta, etc. are either not present or do not work properly. Simplest prompts from the AI are also incorrect.
Ticketing : The ticketing module lack innovation, with limited customization options for fields, categories, and SLA configurations Monitoring / Supervision : While Atera offers a strong alerting system that improves ou proactivity, it doesn't provide the same level of comprehensive monitoring as some other solutions - this is a capability we still miss.
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Atera Reviews and Ratings
- Network Engineer<50M USDInsurance (except health)Review Source
Atera Platform Delivers Mobile ITSM Access With Useful Baseline Features
My experience with Atera has been great. Their ITSM platform has a clean and user friendly interface with a mobile app that adds a valuable pane of glass to monitoring your systems and assets. - Manager of IT Services<50M USDSoftwareReview Source
Atera meets our flexibility requirements through its unified RMM platform, integrated ticketing, fast onboarding automation, and clear audit logs. The ticketing system strengthens our customer portal and improves overall support quality.
Atera fully met our need for flexibility by integrating an all-in-one solution combining ticketing, RMM, automated patch management, and workflow automatisation ! - IT Associate<50M USDTelecommunicationReview Source
Comprehensive Ticketing Improves Reporting While Manual Processes Impact Efficiency
We have completely revamped our ticketing and change management procedures, offering more engagement from executives and management for reporting, change management and visibility. - LEAD, IT SUPPORT50M-1B USDServices (non-Government)Review Source
Atera Platform Lacks Critical ITSM Features and Experiences Frequent Glitches
My overall experience with Atera has not been very pleasant. This is a new platform in the market with not many features as an ITSM platform should have. All the rings and bells they boast about is automation and AI and cutting down on tickets is not what happens in practice. They are trying to be a one-stop shop for all of the needs, but none of the features are in good shape. - IT Services Associate50M-1B USDTransportationReview Source
Great product that misses the mark slightly in a number of areas.
Atera provides a nice all-in-one system for IT management with nearly every daily tool accessible in the app, but i believe it comes short in a few small areas individually