Name: Atera
Rating: 4.3 (76 reviews)

Overview

Product Information on Atera

Updated 11th September 2025

What is Atera?

Atera is an Autonomous IT management platform powered by patented agentic AI agents that transform how IT teams work. Its core capability, IT Autopilot, is a context-aware AI agent that acts as a personal technician for every employee resolving issues in real time and integrating with tools and APIs. Built for Managed Service Providers (MSPs) and internal IT departments, Atera combines Remote Monitoring and Management (RMM), ticketing and helpdesk, patch and asset management, and advanced analytics into a single intuitive solution. Trusted by more than 13,000 customers across 120+ countries, the platform supports over 6 million endpoints and resolves more than 1 million tickets each month, enabling IT teams to scale effortlessly, improve service quality, and deliver better business outcomes.

Overall experience with Atera

IT Associate

Gov't/PS/ED <5,000 Employees, Government

FAVORABLE

“Efficient IT Operations with Atera, Yet Room for Functional Expansion Remains”

5.0

Nov 25, 2025

My overall experience with Atera has been pretty positive. The platform is easy to navigate, provides strong remote monitoring tools, and helps streamline day-to-day IT operations. While there are still areas that could imporve, such as more flexible reporting and additional integrations, the core functionality has been reliable and beneficla for the managing our diverse enviroment.

IT Manager

500M - 1B USD, Transportation

CRITICAL

“Insufficient Customization and Asset Updates Present Operational Challenges”

3.0

Dec 11, 2025

Rushing to push out AI when the ticketing/asset part of the product feels unfinished and has a lack of features that other major ticketing/ asset programs have.

About Company

Company Description

Atera is an artificial intelligence-powered IT management platform aimed at enhancing productivity for IT teams. The company's main focus is assisting in smoother IT operations by providing an integrated suite of solutions, ranging from Remote Monitoring & Management, IT Automations, Patch Management to Scripting, and Ticketing. User-friendly Reporting and a range of other features undeniably cut down time-to-resolution. The all-encompassing nature of Atera's AI solution aims to support the delivery of better, more efficient outcomes in a reduced timespan for IT operations.

Company Details

Company type

Private

Year Founded

2014

Head office location

Tel Aviv, Israel

Number of employees

201 - 500

Annual Revenue

50M-250M USD

Website

https://www.atera.com

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Key Insights

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User Sentiment About Atera

Reviewer Insights for: Atera

Atera Likes & Dislikes

What I like most about Atera is the simplicity and efficiency it brings to device management. The interface is intuitive, remote access is fast and reliable, and the platform consolidates monitoring, patching, and ticketing into one place. It streamlines day-to-day IT operations and reduces the time required to troubleshoot issues across departments.

The help desk is very fast in helping to resolve an issue or answer a question

The main dashboard is free of distractions and well-organized with the necessary tools we use to monitor device health and task performance in real time, including data streaming across virtual data servers and on-premises devices. In my experience, the platform has been consistently stable with no lag or downtime, which is essential for our projects.

What I dislike most about Atera is that it lacks its ability to be at its full potential. Including a lot of the functionaslitys that we as IT professionals need on a daily abssi could take this application to the next level. This includes ADID management, password management, mobile device management, etc. Which could make this an all-in-one solution for organizations that don't want to integrate multiple applications.

1. Unable to assign devices or assets as the ticket owner so that I can keep track of reoccurring issues with the device. (since the device can be reused with another user) 2. I can't retire a device, if a device is no longer being used, I have to leave it alone and let it look like it is still active or delete it from the system. 3. We have 2 tenants, and the product only supports 1 tenant. This means our users cannot log into the program to look up KB articles or create their tickets that way, they have to send in an email to create a ticket. This means they cannot track their ticket status without sending in another email asking about their ticket. 4. Would like to have the ability to create banners for VIP users so it shows a high priority to the ticket better than the average ticket. 5. Would like the ability to add in more Activity Status, the 4 they have are nice but there are more that I would like to add in

Astera is important to our work and my team relies on it, but we've experienced issues with data retrieval speed and sync, which required a bit of advanced technical support to troubleshoot. Also, the performance optimization recommendations are not always accurate and are sometimes confusing. The pricing plans need to be more flexible to suit small projects with limited budgets.

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Atera Reviews and Ratings

4.3

(76 Ratings)

Rating Distribution

5 Star: 41%
4 Star: 51%
3 Star: 8%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.2

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IT Associate
Gov't/PS/Ed
Government
Review Source
Efficient IT Operations with Atera, Yet Room for Functional Expansion Remains
5.0
Nov 25, 2025
My overall experience with Atera has been pretty positive. The platform is easy to navigate, provides strong remote monitoring tools, and helps streamline day-to-day IT operations. While there are still areas that could imporve, such as more flexible reporting and additional integrations, the core functionality has been reliable and beneficla for the managing our diverse enviroment.
BI ANALYTICS & SYSTEM DEVELOPER
<50M USD
IT Services
Review Source
Reliable remote device and software management solution.
4.0
Nov 17, 2025
Astera provides my team with reliable remote access to our deployed data analytics systems, as the service allows us to monitor relatively complex workflows that usually combine on-prem servers and computers with cloud-based software. The platform sends notifications, helping me spot urgent database query issues or server failures to quickly fix them, whether by shutting down devices or adjusting server settings.
IT Manager
50M-1B USD
Transportation
Review Source
Insufficient Customization and Asset Updates Present Operational Challenges
3.0
Dec 11, 2025
Rushing to push out AI when the ticketing/asset part of the product feels unfinished and has a lack of features that other major ticketing/ asset programs have.
Network Engineer
<50M USD
Insurance (except health)
Review Source
Atera Platform Delivers Mobile ITSM Access With Useful Baseline Features
4.0
Dec 31, 2025
My experience with Atera has been great. Their ITSM platform has a clean and user friendly interface with a mobile app that adds a valuable pane of glass to monitoring your systems and assets.
ENGINEER
50M-1B USD
Manufacturing
Review Source
Segregating Devices and Ticket Support Boosts Management Control, AI Features Costly
4.0
Nov 27, 2025
We have been talking to Atera for a while now and have had long access to trial versions of the product and video calls and screensharing with two members of their team. Product is very intuitive and the setup sessions were well received.

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