Overview
Product Information on Atera
What is Atera?
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Overall experience with Atera
“Efficient IT Operations with Atera, Yet Room for Functional Expansion Remains”
“Insufficient Customization and Asset Updates Present Operational Challenges”
About Company
Company Description
Atera is an artificial intelligence-powered IT management platform aimed at enhancing productivity for IT teams. The company's main focus is assisting in smoother IT operations by providing an integrated suite of solutions, ranging from Remote Monitoring & Management, IT Automations, Patch Management to Scripting, and Ticketing. User-friendly Reporting and a range of other features undeniably cut down time-to-resolution. The all-encompassing nature of Atera's AI solution aims to support the delivery of better, more efficient outcomes in a reduced timespan for IT operations.
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User Sentiment About Atera
Reviewer Insights for: Atera
Atera Likes & Dislikes
What I like most about Atera is the simplicity and efficiency it brings to device management. The interface is intuitive, remote access is fast and reliable, and the platform consolidates monitoring, patching, and ticketing into one place. It streamlines day-to-day IT operations and reduces the time required to troubleshoot issues across departments.
The help desk is very fast in helping to resolve an issue or answer a question
The main dashboard is free of distractions and well-organized with the necessary tools we use to monitor device health and task performance in real time, including data streaming across virtual data servers and on-premises devices. In my experience, the platform has been consistently stable with no lag or downtime, which is essential for our projects.
What I dislike most about Atera is that it lacks its ability to be at its full potential. Including a lot of the functionaslitys that we as IT professionals need on a daily abssi could take this application to the next level. This includes ADID management, password management, mobile device management, etc. Which could make this an all-in-one solution for organizations that don't want to integrate multiple applications.
1. Unable to assign devices or assets as the ticket owner so that I can keep track of reoccurring issues with the device. (since the device can be reused with another user) 2. I can't retire a device, if a device is no longer being used, I have to leave it alone and let it look like it is still active or delete it from the system. 3. We have 2 tenants, and the product only supports 1 tenant. This means our users cannot log into the program to look up KB articles or create their tickets that way, they have to send in an email to create a ticket. This means they cannot track their ticket status without sending in another email asking about their ticket. 4. Would like to have the ability to create banners for VIP users so it shows a high priority to the ticket better than the average ticket. 5. Would like the ability to add in more Activity Status, the 4 they have are nice but there are more that I would like to add in
Astera is important to our work and my team relies on it, but we've experienced issues with data retrieval speed and sync, which required a bit of advanced technical support to troubleshoot. Also, the performance optimization recommendations are not always accurate and are sometimes confusing. The pricing plans need to be more flexible to suit small projects with limited budgets.
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Atera Reviews and Ratings
- IT AssociateGov't/PS/EdGovernmentReview Source
Efficient IT Operations with Atera, Yet Room for Functional Expansion Remains
My overall experience with Atera has been pretty positive. The platform is easy to navigate, provides strong remote monitoring tools, and helps streamline day-to-day IT operations. While there are still areas that could imporve, such as more flexible reporting and additional integrations, the core functionality has been reliable and beneficla for the managing our diverse enviroment. - BI ANALYTICS & SYSTEM DEVELOPER<50M USDIT ServicesReview Source
Reliable remote device and software management solution.
Astera provides my team with reliable remote access to our deployed data analytics systems, as the service allows us to monitor relatively complex workflows that usually combine on-prem servers and computers with cloud-based software. The platform sends notifications, helping me spot urgent database query issues or server failures to quickly fix them, whether by shutting down devices or adjusting server settings. - IT Manager50M-1B USDTransportationReview Source
Insufficient Customization and Asset Updates Present Operational Challenges
Rushing to push out AI when the ticketing/asset part of the product feels unfinished and has a lack of features that other major ticketing/ asset programs have. - Network Engineer<50M USDInsurance (except health)Review Source
Atera Platform Delivers Mobile ITSM Access With Useful Baseline Features
My experience with Atera has been great. Their ITSM platform has a clean and user friendly interface with a mobile app that adds a valuable pane of glass to monitoring your systems and assets. - ENGINEER50M-1B USDManufacturingReview Source
Segregating Devices and Ticket Support Boosts Management Control, AI Features Costly
We have been talking to Atera for a while now and have had long access to trial versions of the product and video calls and screensharing with two members of their team. Product is very intuitive and the setup sessions were well received.