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Overall experience with Atera
“Simple, Efficient, and Strong: An All-in-One Solution”
“Insufficient Customization and Asset Updates Present Operational Challenges”
About Company
Company Description
Atera is an artificial intelligence-powered IT management platform aimed at enhancing productivity for IT teams. The company's main focus is assisting in smoother IT operations by providing an integrated suite of solutions, ranging from Remote Monitoring & Management, IT Automations, Patch Management to Scripting, and Ticketing. User-friendly Reporting and a range of other features undeniably cut down time-to-resolution. The all-encompassing nature of Atera's AI solution aims to support the delivery of better, more efficient outcomes in a reduced timespan for IT operations.
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User Sentiment About Atera
Reviewer Insights for: Atera
Atera Likes & Dislikes
What I like most about Atera is how easy it is to use and setup, which makes managing IT tasks much more straightforward. The built-in remote access is another standout, as it's reliable and eliminates the need for 3rd-party tools. I also really value the automation features, especially scripted tasks, since they save time and help us stay proactive rather than reactive
The help desk is very fast in helping to resolve an issue or answer a question
What I like most about Atera is the simplicity and efficiency it brings to device management. The interface is intuitive, remote access is fast and reliable, and the platform consolidates monitoring, patching, and ticketing into one place. It streamlines day-to-day IT operations and reduces the time required to troubleshoot issues across departments.
Its reporting features are not as detailed or customizable as I'd like, which makes it harder to get deeper insights. Another challenge is that some integrations are missing or require workarounds, which can be inconvenient when trying to connect with other tools we use. Finally, while it's great for small to mid-sized setups, the platform doesn't always scale well for larger enterprise environments where more advanced features are needed.
1. Unable to assign devices or assets as the ticket owner so that I can keep track of reoccurring issues with the device. (since the device can be reused with another user) 2. I can't retire a device, if a device is no longer being used, I have to leave it alone and let it look like it is still active or delete it from the system. 3. We have 2 tenants, and the product only supports 1 tenant. This means our users cannot log into the program to look up KB articles or create their tickets that way, they have to send in an email to create a ticket. This means they cannot track their ticket status without sending in another email asking about their ticket. 4. Would like to have the ability to create banners for VIP users so it shows a high priority to the ticket better than the average ticket. 5. Would like the ability to add in more Activity Status, the 4 they have are nice but there are more that I would like to add in
What I dislike most about Atera is that it lacks its ability to be at its full potential. Including a lot of the functionaslitys that we as IT professionals need on a daily abssi could take this application to the next level. This includes ADID management, password management, mobile device management, etc. Which could make this an all-in-one solution for organizations that don't want to integrate multiple applications.
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Atera Reviews and Ratings
- SYSTEMS ENGINEER50M-1B USDSoftwareReview Source
Simple, Efficient, and Strong: An All-in-One Solution
It's really an all-in-one solution that makes it easy to handle remote monitoring and support tickets in one place, which really helps cut down on tool sprawl. It simplifies IT management. I've found it easy to set up and use, and features like reliable remote access and automated patch management save a lot of time while keeping us proactive. - IT AssociateGov't/PS/EdGovernmentReview Source
Efficient IT Operations with Atera, Yet Room for Functional Expansion Remains
My overall experience with Atera has been pretty positive. The platform is easy to navigate, provides strong remote monitoring tools, and helps streamline day-to-day IT operations. While there are still areas that could imporve, such as more flexible reporting and additional integrations, the core functionality has been reliable and beneficla for the managing our diverse enviroment. - BI ANALYTICS & SYSTEM DEVELOPER<50M USDIT ServicesReview Source
Reliable remote device and software management solution.
Astera provides my team with reliable remote access to our deployed data analytics systems, as the service allows us to monitor relatively complex workflows that usually combine on-prem servers and computers with cloud-based software. The platform sends notifications, helping me spot urgent database query issues or server failures to quickly fix them, whether by shutting down devices or adjusting server settings. - IT Manager50M-1B USDTransportationReview Source
Insufficient Customization and Asset Updates Present Operational Challenges
Rushing to push out AI when the ticketing/asset part of the product feels unfinished and has a lack of features that other major ticketing/ asset programs have. - Network Engineer<50M USDInsurance (except health)Review Source
Atera Platform Delivers Mobile ITSM Access With Useful Baseline Features
My experience with Atera has been great. Their ITSM platform has a clean and user friendly interface with a mobile app that adds a valuable pane of glass to monitoring your systems and assets.