Name: Bill.com
Rating: 4.3 (56 reviews)

Overview

Product Information on Bill.com

Updated 13th October 2025

What is Bill.com?

Bill.com is a software designed to automate and streamline financial operations, focusing on accounts payable and accounts receivable processes. The software enables users to manage invoices, payments, and cash flow, providing features such as digital document storage, workflow approvals, and integration with accounting and ERP systems. Bill.com helps organizations reduce manual data entry by supporting invoice capture and automated data extraction, while offering electronic payment options that replace paper checks. By automating and digitizing financial workflows, the software aims to enhance visibility and control over transactions, reduce processing times, and support audit readiness for businesses managing payable and receivable activities.

Overall experience with Bill.com

General Counsel

<50M USD, Healthcare and Biotech

FAVORABLE

“Accessible Interface With Simple Navigation Requires Minimal Training for Task Completion”

4.0

Dec 29, 2025

Bill.com is intuitive and easy to use. It is easy to find what actions are required.

Accounts Assistant

<50M USD, Insurance (except health)

CRITICAL

“Bill.com Automates Payables but Faces Criticism for Support and Payment Delays”

3.0

Jan 19, 2026

Bill.com offers strong AP/AR automation, invoice management and accounting integration that saves time for small to mid-sized businesses. However, the customer support, payment delays and fees and not great. This software works best for businesses that prioritise automation and can manage with limited hands-on support.

About Company

Company Description

BILL is a financial operations platform primarily designed for small and midsize enterprises (SMEs). The main aim is to automate finance operations to support businesses in becoming more successful. The integrated platform is designed to enhance efficiency in handling payables, receivables, and spend and expense management. The proprietary network of BILL serves a large user base assisting them in quicker transitions. The company's headquarters are located in San Jose, California and it has affiliations with prestigious financial institutions, accounting firms, and accounting software providers in the U.S.

Company Details

Company type

Public

Year Founded

2006

Head office location

San Jose, United States

Number of employees

1001 - 5000

Website

http://www.bill.com

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User Sentiment About Bill.com

Reviewer Insights for: Bill.com

Performance of Bill.com Across Market Features

Bill.com Likes & Dislikes

1. User interface is well thought out and very user friendly. 2. No formal training is required to effectively navigate the tool or complete tasks. 3. Communication and sending of reminders to other users is easy.

This software is good for automating accounts payable and receivable, reducing manual data entry and streamlining invoice approvals. It integrates with major accounting software, improves payment tracking and saves time for finance teams by centralizing bills, vendors and payments in one platform

This is a good product overall. Uses AI to recognize the invoice information and translate that into an entry in Bill.

1. Overview page presents unwanted information, and is not a true overview of the things that matter to me. 2. Too many pop-ups. 3. Lack of ability to customize the navigation panel on left side.

What I don't really like about the product is that the customer service is very unresponsive, there are unexpected fees and occasional payment delays. The interface can feel confusing or outdated, and international payment options are limited. These issues can create frustration, especially for businesses that rely on timely payments and quick problem resolutions.

The only downside of this module is its lack of support for inventory and purchase requisition recognition.

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Bill.com Reviews and Ratings

Recommended Gartner Insights

<50M USD

Insurance (except health)

Review Source

Bill.com Automates Payables but Faces Criticism for Support and Payment Delays

ACCOUNANT

Manufacturing

Bill.com Eases Manual Tasks but Presents Recurring Sync and Fee Concerns

Jan 16, 2026

Bill.com was a really good piece of software during my time using the software it was an add on for Xero and my only problem was the sync issues I am not sure if that's a bill.com software problem or not but bill.com support team was always there to help!

Healthcare and Biotech

Accessible Interface With Simple Navigation Requires Minimal Training for Task Completion

Operations Manager

Telecommunication

AI Invoice Recognition Streamlines Accounts Payable Coding and Payment Processes

5.0

Apr 6, 2026

Bill is designed to support accounts payable coding and payment.

DIRECTOR OF FINANCE

Services (non-Government)

Visibility Into Client Invoice Processing Improves Transparency of Payment Transactions

Nov 13, 2025

Mostly, I use has this product to receive payments from customers and it's gone well - it gives me good insight into when/how our clients will pay our invoices.