Overview
Product Information on Bill.com
What is Bill.com?
Bill.com Pricing
Overall experience with Bill.com
“Centralized Platform Simplifies Account Management and Cash Flow for Administrators”
“Setup Challenges Overshadow Ease of Payment and Notification Benefits for Vendors”
About Company
Company Description
BILL is a financial operations platform primarily designed for small and midsize enterprises (SMEs). The main aim is to automate finance operations to support businesses in becoming more successful. The integrated platform is designed to enhance efficiency in handling payables, receivables, and spend and expense management. The proprietary network of BILL serves a large user base assisting them in quicker transitions. The company's headquarters are located in San Jose, California and it has affiliations with prestigious financial institutions, accounting firms, and accounting software providers in the U.S.
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Reviewer Insights for: Bill.com
Bill.com Likes & Dislikes
The most liked about the platform is its automation and efficiency of its workflow. It also helps to remove manual labour and email chains with the help of structured approval workflows which ensures the invoices are reviewed and processed promptly. It also has seamless integration features with accounting systems, which definitely minimizes double data entry and reduces the risk of errors that might present in the system.
As a vendor, once you're set up with the client, getting paid is relatively simple. The notifications are nice.
I liked that manual data entry and workload for our accounting team. It also seamlessly integrated with other platforms. The transactions synced automatically reducing reconciliation work. There was also flexible payment methods for vendor preferences. We were also told there's good visibility into the cashflow dashboard
One of the main challenges with Bill.com is that some of the features and reporting customization can feel limited, but the platform is continuously updating their system to overcome these limitations. Moreover, the permission settings also feel complex to configure which requires skilled manpower to handle it.
I've had horrible experiences with customer service and have been paywalled out of using the product (as a vendor simply trying to get paid from a client) because Bill.com wouldn't let me correctly use the product without re-starting my subscription.
Can be pricey if you have many users or high transaction volume. Also, I wish there was active phone support, it was mainly limited to chat or email support for tickets. As with any application, takes time to learn advanced workflows, but the basics are easy.
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Bill.com Reviews and Ratings
- It Manager<50M USDMiscellaneousReview Source
Centralized Platform Simplifies Account Management and Cash Flow for Administrators
The overall experience with Bill.com as an administrator is truly amazing. The platform provides a centralized and efficient way of managing account payable and receivable processes as well as maintaining cash flow in financial institutions. The interface of this platform is unique and easy to manage which helps the onward staff relatively easy compared to other systems. Moreover, the system's configuration, user management, and reporting features are straightforward which makes the administrator's task super easy. - Marketing Associate1B-10B USDSoftwareReview Source
Great for companies with finance teams that need internal controls
One of the best in saving significant amount of time spent in financial tasks. In an organization I previously worked at, it helped us automate invoice capture, approvals, payments and reminders. - Audit Manager1B-10B USDFinance (non-banking)Review Source
AI Data Capture Enhances Accuracy While Support Accessibility Remains Lacking
Streamlined AP automation with strong ERP integration but support could be more responsive. - Manager, Human Resources<50M USDServices (non-Government)Review Source
Bill Offers Free Setup, Easy Fund Management, and Useful Automation Features
Bill is free to set up and use, it is an amazing platform that has simplified our engagement and travel funds. - Head Of Operations<50M USDSoftwareReview Source
Setup Challenges Overshadow Ease of Payment and Notification Benefits for Vendors
Bill.com is easily the most frustrating payment tool I've ever used.