Overview
Product Information on Birdeye
What is Birdeye?
Birdeye Pricing
Overall experience with Birdeye
“Scheduling and Managing Social Media Posts Is Simple But AI Lacks Creativity”
“Improved Google Presence”
About Company
Company Description
Birdeye provides a reputation and customer experience management solution that aids local businesses and brands. The platform offered by the company assists businesses in managing their online reputation and connecting with potential customers. Moreover, it provides insights into customer experience, helping businesses understand and improve client interaction. Founded in 2012 and headquartered in Palo Alto, Birdeye was established by a team of individuals experienced in technology development. The platform aims for a smoother, hurdle-free interaction between businesses and their customers.
Company Details
Do You Manage Peer Insights at Birdeye?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Birdeye
Deciding Factors: Birdeye Vs. Market Average
Performance of Birdeye Across Market Features
Birdeye Likes & Dislikes
Ease of use - walk through instructions. Auto Scheduling Posts to different platforms and being able to adjust times. Review - Boss able to post once it's approved.
It's fantastic and boosts Google reviews. When we used a previous review software, our SEO for all of our LOs was little to nothing. Anytime someone would search their name, it was difficult for any of their profiles to show up and get them leads. Now with the help of Birdeye, you can Google one of our LOs names and they will pop up on Google right away with a number of reviews - it makes their overall appearance shine online!
Being able to quickly and easily retrieve historical review data and have it presented in a visually appealing and easy to digest dashboard.
AI #1: Social media marketing should have a strong AI to help create eye catching posts! It's just not there yet. It's not fully integratable with many of the other programs we use for photos and verbiage. I'd love to just easily link to an application or scheduling tool. I'd love to see an option to reach out to reviews to verify they posted about the right company as we have nearby competitors with a similar name that are completely different.
It's difficult to navigate. I don't like that there isn't a simplified/clean look to the main profile. There's too much going on, and hard to go back to where you started.
I am not on our social media team so I do not fully understand the context, but they have described instances where they retrieve an error notice for one social media platform but it is posted for the others.
Top Birdeye Alternatives
Peer Discussions
Birdeye Reviews and Ratings
- Real Estate Manager50M-1B USDReal EstateReview Source
Scheduling and Managing Social Media Posts Is Simple But AI Lacks Creativity
Scheduling for multiple social media platforms is quick and easy! The prompts ensure we get all the details entered we should and will offer suggestions if we may have issues with a source so we can go back and make corrections. There's an option to respond to our reviews and edit them as needed to take their remarks and turn it into a learning experience and improve from. We don't use their AI feature as it's repetitive and kinda bland for marketing purposes. - Director of Communications<50M USDTravel and HospitalityReview Source
Simple Onboarding and Visual Dashboards Enhance Data Retrieval Efficiency
Onboarding was very easy, support requests have been resolved quickly (they like screenshots), and it is easy to use overall. - Marketing Associate50M-1B USDReal EstateReview Source
Improved Google Presence
I like the fact that it's boosted our SEO on Google reviews SO much. All of our LOs are shining on Google now. However, the main page is difficult to navigate, I wish the platform had a more basic/ease of use layout so I can easily manage my branch and analyze how each person is performing. - Marketing Manager<50M USDFinance (non-banking)Review Source
One stop brand reputation management
Birdeye has fundamentally improved how we handle customer feedback and reputation management. It's a centralized hub to track sentiment, engage with reviews, deploy surveys and monitor NPS scores all without signing up for different vendors. Without it, we would waste a lot of time and effort in doing all that while failing to properly monitor brand credibility online. - Director of Marketing<50M USDConstructionReview Source
Using Birdeye is a No-Brainer
Birdeye has been a great addition to our marketing tools - we use it for everything from social media posts, reviews, referrals, NPS surveys, and now AI analysis. So much great insight in one place - and the customer service has been phenomenal.