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Overview

Product Information on Birdeye

Updated 13th October 2025

What is Birdeye?

Birdeye is a software designed to support businesses in managing their online reputation and customer experience. The software enables organizations to monitor, collect, and respond to reviews from various online platforms within a centralized dashboard. It offers features such as automated review requests, sentiment analysis, survey collection, and customer messaging to facilitate engagement and feedback. Birdeye provides tools for monitoring social media, generating reports, and managing business listings, contributing to improved customer communication and operational efficiency. The software aims to help organizations address customer concerns, analyze feedback, and optimize their digital presence across multiple channels.

Birdeye Pricing

Birdeye software uses a subscription-based pricing model with different tiers generally structured according to the number of business locations and the features selected such as review management, messaging, and customer experience tools. Pricing typically depends on the scale of use and specific modules or functionalities chosen by the business. Custom quotes may also be provided based on organizational requirements.

Overall experience with Birdeye

Real Estate Manager
50M - 250M USD, Real Estate
FAVORABLE

“Scheduling and Managing Social Media Posts Is Simple But AI Lacks Creativity”

4.0
Mar 5, 2026
Scheduling for multiple social media platforms is quick and easy! The prompts ensure we get all the details entered we should and will offer suggestions if we may have issues with a source so we can go back and make corrections. There's an option to respond to our reviews and edit them as needed to take their remarks and turn it into a learning experience and improve from. We don't use their AI feature as it's repetitive and kinda bland for marketing purposes.
Marketing Associate
500M - 1B USD, Real Estate
CRITICAL

“Improved Google Presence”

3.0
Mar 13, 2026
I like the fact that it's boosted our SEO on Google reviews SO much. All of our LOs are shining on Google now. However, the main page is difficult to navigate, I wish the platform had a more basic/ease of use layout so I can easily manage my branch and analyze how each person is performing.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

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Logo of Birdeye

Birdeye

byBirdeye
in Online Reputation Management Software
4.6

About Company

Company Description

Updated 18th April 2024

Birdeye provides a reputation and customer experience management solution that aids local businesses and brands. The platform offered by the company assists businesses in managing their online reputation and connecting with potential customers. Moreover, it provides insights into customer experience, helping businesses understand and improve client interaction. Founded in 2012 and headquartered in Palo Alto, Birdeye was established by a team of individuals experienced in technology development. The platform aims for a smoother, hurdle-free interaction between businesses and their customers.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2012
Head office location
Palo Alto, United States
Number of employees
1001 - 5000
Annual Revenue
250M-500M USD
Website
https://birdeye.com/

Do You Manage Peer Insights at Birdeye?

Access Vendor Portal to update and manage your profile.

Birdeye Likes & Dislikes

Like

Ease of use - walk through instructions. Auto Scheduling Posts to different platforms and being able to adjust times. Review - Boss able to post once it's approved.

Like

It's fantastic and boosts Google reviews. When we used a previous review software, our SEO for all of our LOs was little to nothing. Anytime someone would search their name, it was difficult for any of their profiles to show up and get them leads. Now with the help of Birdeye, you can Google one of our LOs names and they will pop up on Google right away with a number of reviews - it makes their overall appearance shine online!

Like

Being able to quickly and easily retrieve historical review data and have it presented in a visually appealing and easy to digest dashboard.

Dislike

AI #1: Social media marketing should have a strong AI to help create eye catching posts! It's just not there yet. It's not fully integratable with many of the other programs we use for photos and verbiage. I'd love to just easily link to an application or scheduling tool. I'd love to see an option to reach out to reviews to verify they posted about the right company as we have nearby competitors with a similar name that are completely different.

Dislike

It's difficult to navigate. I don't like that there isn't a simplified/clean look to the main profile. There's too much going on, and hard to go back to where you started.

Dislike

I am not on our social media team so I do not fully understand the context, but they have described instances where they retrieve an error notice for one social media platform but it is posted for the others.

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Birdeye Reviews and Ratings

Reviewer Insights for: Birdeye
Deciding Factors: Birdeye Vs. Market Average
Performance of Birdeye Across Market Features
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Reviewer's Region
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  • Real Estate Manager
    50M-1B USD
    Real Estate
    Review Source

    Scheduling and Managing Social Media Posts Is Simple But AI Lacks Creativity

    4.0
    Mar 5, 2026
    Scheduling for multiple social media platforms is quick and easy! The prompts ensure we get all the details entered we should and will offer suggestions if we may have issues with a source so we can go back and make corrections. There's an option to respond to our reviews and edit them as needed to take their remarks and turn it into a learning experience and improve from. We don't use their AI feature as it's repetitive and kinda bland for marketing purposes.
  • Director of Communications
    <50M USD
    Travel and Hospitality
    Review Source

    Simple Onboarding and Visual Dashboards Enhance Data Retrieval Efficiency

    5.0
    Mar 6, 2026
    Onboarding was very easy, support requests have been resolved quickly (they like screenshots), and it is easy to use overall.
  • Marketing Associate
    50M-1B USD
    Real Estate
    Review Source

    Improved Google Presence

    3.0
    Mar 13, 2026
    I like the fact that it's boosted our SEO on Google reviews SO much. All of our LOs are shining on Google now. However, the main page is difficult to navigate, I wish the platform had a more basic/ease of use layout so I can easily manage my branch and analyze how each person is performing.
  • Marketing Manager
    <50M USD
    Finance (non-banking)
    Review Source

    One stop brand reputation management

    5.0
    Mar 5, 2026
    Birdeye has fundamentally improved how we handle customer feedback and reputation management. It's a centralized hub to track sentiment, engage with reviews, deploy surveys and monitor NPS scores all without signing up for different vendors. Without it, we would waste a lot of time and effort in doing all that while failing to properly monitor brand credibility online.
  • Director of Marketing
    <50M USD
    Construction
    Review Source

    Using Birdeye is a No-Brainer

    5.0
    Mar 5, 2026
    Birdeye has been a great addition to our marketing tools - we use it for everything from social media posts, reviews, referrals, NPS surveys, and now AI analysis. So much great insight in one place - and the customer service has been phenomenal.
...
Showing Result 1-5 of 73

4.6

(73 Ratings)

Rating Distribution

5 Star
58%
4 Star
32%
3 Star
8%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.4

Service & Support

4.5

Product Capabilities

4.5