Birdeye provides a reputation and customer experience management solution that aids local businesses and brands. The platform offered by the company assists businesses in managing their online reputation and connecting with potential customers. Moreover, it provides insights into customer experience, helping businesses understand and improve client interaction. Founded in 2012 and headquartered in Palo Alto, Birdeye was established by a team of individuals experienced in technology development. The platform aims for a smoother, hurdle-free interaction between businesses and their customers.
Do You Manage Peer Insights at Birdeye?
Access Vendor Portal to update and manage your profile.
Ease of use - walk through instructions. Auto Scheduling Posts to different platforms and being able to adjust times. Review - Boss able to post once it's approved.
It's fantastic and boosts Google reviews. When we used a previous review software, our SEO for all of our LOs was little to nothing. Anytime someone would search their name, it was difficult for any of their profiles to show up and get them leads. Now with the help of Birdeye, you can Google one of our LOs names and they will pop up on Google right away with a number of reviews - it makes their overall appearance shine online!
Being able to quickly and easily retrieve historical review data and have it presented in a visually appealing and easy to digest dashboard.
AI #1: Social media marketing should have a strong AI to help create eye catching posts! It's just not there yet. It's not fully integratable with many of the other programs we use for photos and verbiage. I'd love to just easily link to an application or scheduling tool. I'd love to see an option to reach out to reviews to verify they posted about the right company as we have nearby competitors with a similar name that are completely different.
It's difficult to navigate. I don't like that there isn't a simplified/clean look to the main profile. There's too much going on, and hard to go back to where you started.
I am not on our social media team so I do not fully understand the context, but they have described instances where they retrieve an error notice for one social media platform but it is posted for the others.