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  3. Birdeye
Logo of Birdeye

Birdeye

byBirdeye
in Online Reputation Management Software
4.6

Overview

Product Information on Birdeye

Updated 24th June 2026

What is Birdeye?

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready — Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations.

Birdeye Pricing

Birdeye software uses a subscription-based pricing model with different tiers generally structured according to the number of business locations and the features selected such as review management, messaging, and customer experience tools. Pricing typically depends on the scale of use and specific modules or functionalities chosen by the business. Custom quotes may also be provided based on organizational requirements.

Overall experience with Birdeye

Real Estate Manager
50M - 250M USD, Real Estate
FAVORABLE

“Scheduling and Managing Social Media Posts Is Simple But AI Lacks Creativity”

4.0
Mar 5, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Marketing Associate
500M - 1B USD, Real Estate
CRITICAL

“Improved Google Presence”

3.0
Mar 13, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 18th April 2024

Birdeye provides a reputation and customer experience management solution that aids local businesses and brands. The platform offered by the company assists businesses in managing their online reputation and connecting with potential customers. Moreover, it provides insights into customer experience, helping businesses understand and improve client interaction. Founded in 2012 and headquartered in Palo Alto, Birdeye was established by a team of individuals experienced in technology development. The platform aims for a smoother, hurdle-free interaction between businesses and their customers.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2012
Head office location
Palo Alto, United States
Number of employees
1001 - 5000
Annual Revenue
250M-500M USD
Website
https://birdeye.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Birdeye Reviews and Ratings

4.6

(73 Ratings)

Rating Distribution

5 Star
58%
4 Star
32%
3 Star
8%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?
  • Real Estate Manager
    50M-1B USD
    Real Estate
    Review Source

    Scheduling and Managing Social Media Posts Is Simple But AI Lacks Creativity

    4.0
    Mar 5, 2026
    Scheduling for multiple social media platforms is quick and easy! The prompts ensure we get all the details entered we should and will offer suggestions if we may have issues with a source so we can go back and make corrections. There's an option to respond to our reviews and edit them as needed to take their remarks and turn it into a learning experience and improve from. We don't use their AI feature as it's repetitive and kinda bland for marketing purposes.
  • Real Estate Manager
    50M-1B USD
    Real Estate
    Review Source

    Scheduling and Managing Social Media Posts Is Simple But AI Lacks Creativity

    4.0
    Mar 5, 2026
    Scheduling for multiple social media platforms is quick and easy! The prompts ensure we get all the details entered we should and will offer suggestions if we may have issues with a source so we can go back and make corrections. There's an option to respond to our reviews and edit them as needed to take their remarks and turn it into a learning experience and improve from. We don't use their AI feature as it's repetitive and kinda bland for marketing purposes.
  • Read All 73 Reviews

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Reviewer Insights for: Birdeye
Deciding Factors: Birdeye Vs. Market Average
Performance of Birdeye Across Market Features

Birdeye Likes & Dislikes

Like

Ease of use - walk through instructions. Auto Scheduling Posts to different platforms and being able to adjust times. Review - Boss able to post once it's approved.

Like

Ease of use - walk through instructions. Auto Scheduling Posts to different platforms and being able to adjust times. Review - Boss able to post once it's approved.

Like

Ease of use - walk through instructions. Auto Scheduling Posts to different platforms and being able to adjust times. Review - Boss able to post once it's approved.

Dislike

It's difficult to navigate. I don't like that there isn't a simplified/clean look to the main profile. There's too much going on, and hard to go back to where you started.

Dislike

It's difficult to navigate. I don't like that there isn't a simplified/clean look to the main profile. There's too much going on, and hard to go back to where you started.

Dislike

It's difficult to navigate. I don't like that there isn't a simplified/clean look to the main profile. There's too much going on, and hard to go back to where you started.