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Overall experience with Bitdefender Managed Detection and Response Services
“Bitdefender MDR: Perfect Partner for Small Cybersecurity Teams”
“Navigating BitDefender: Understanding Threat Oversight and False Positives”
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Company Description
Bitdefender focuses on the field of cybersecurity, offering solutions to prevent, detect, and respond to global threats. Serving customers including consumers, businesses, and public sector organizations, Bitdefender acts to eradicate threats, safeguard privacy and information, and strengthen cyber resilience. Major commitments are made to research and development, with Bitdefender Labs identifying hundreds of new threats per minute and assessing billions of threat queries on a daily basis. Bitdefender has introduced transformative innovations in various areas, including anti-malware, IoT security, behavioral analytics, and artificial intelligence. Established in 2001, Bitdefender operates in 170 countries through multiple offices worldwide.
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Bitdefender Managed Detection and Response Services Likes & Dislikes
How easily it slots right into and integrates with our existing suite of Bitdefender XDR Sensors and Enterprise licenses. Being a 1 man cybersecurity team of 1600 employees, 2300 endpoints/servers, and multiple XDR sensors, the alert fatigue from needing to triage and determine if something is a threat or not was a lot to handle and could result in delays before I was able to review them. I also don't work 24/7/365 days a year. With MDR I can focus on other tasks and projects to improve security instead of spending loads of time investigating alerts while knowing threats are investigated stopped while I'm sleeping or away on vacation.
Increased oversight of threats and needs for patches, updates as well as any end user concerns
As an add-on to a service that is already running on our endpoints makes it easy to deploy and start monitoring the environment quickly. 24/7 coverage of our environment with details of the findings when something comes up. The implementation support and willingness to provide after implementation best practice evaluations of the environment is exceptional. Other vendors I've worked with require a paid professional services engagement for this type of service.
The alert monitoring and investigations are all handled by MDR, it's nearly hands off for me. Unclear to me at times if I should still be submitting false positives to the labs to correct detections or if MDR is doing that already.
Will take some time to understand the systems and false-positives. Hoping this will smooth over time.
When we notify the MDR team of vulnerability scans in the environment with details of the source of the scanning, they still alert and take action to prevent the scans. I would like the service to take in more telemetry from other systems and be a replacement for a SIEM. The MDR portal is separate from the Gravity Zone portal and should be integrated into one rather than needed to bounce between the two. Additionally, the MDR and EDR services do not work together. For example MDR will make a recommendation for a configuration within the EDR policies or configuration and when I request instruction on how to implement these changes, they refer to open a ticket with the EDR team.
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Bitdefender Managed Detection and Response Services Reviews and Ratings
- SENIOR CYBERSECURITY ANALYSTGov't/PS/EdGovernmentReview Source
Bitdefender MDR: Perfect Partner for Small Cybersecurity Teams
Already being in the Bitdefender Platform has made the upgrade and deployment of MDR extremely easy. Simple as adding a license and updating endpoint policies to forward their logs onto the MDR SIEM for them to begin monitoring and protecting machines from incidents. Response times have always been within their 30 minute SLA at all hours of the day as the 3 SOCs follow the sun. - IT Associate<50M USDHealthcare and BiotechReview Source
Strong implementation support and coverage of critical aspects of the environment.
The process was easy to deploy since we were already using their EDR service. For the endpoints, literally just a few clicks and a license application and it was started. The onboarding team really made the process of configuring the service easy and customized for how we needed the it to work for our environment. - IT ASSOCIATE50M-1B USDManufacturingReview Source
Comprehensive Console Offers Detailed Features But Navigation Can Be Overwhelming
The console is extremely detailed, covering many areas. It is extremely beneficial from a time standpoint to have everything in one place, especially for smaller IT teams. There can be so much information, however, that it can be overwhelming to find where in the console information is located. We also have another competing product with many false positive notifications that can be time consuming to investigate. - Network System Administrator50M-1B USDTravel and HospitalityReview Source
Comprehensive Dashboard and Proactive Support Highlighted in Experience with Bitdefender
The experience has been excellent. Device enrollment and policy creation are simple and reliable. The Bitdefender team has been very supportive and checks in from time to time to make sure we are using the most secure settings within our company. - IT MANAGER<50M USDHealthcare and BiotechReview Source
Reducing False Positives with Bitdefender's Robust Filtering System
Bitdefender's MDR Platform is comprehnsive and collect a lot of information from Agents. The internal engine performs a very effective filter to identify truly positive incidents and avoid false positives. Fine-tuning the tool il possible, obviously these are quite complex procedures, but over time you can refine the inspection in terms of punctual effectiveness. The firewall module of the Agents (wich sends information useful for preventing horizontal attaks), unfortunately has little function to fine-tuning the rules.