• HOME
  • CATEGORIES

    • CATEGORIES

    • Application Development

      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • View All
    • Artificial Intelligence

      • AI Code Assistants (Transitioning to AI Coding Agents)
      • Generative AI Knowledge Management Apps/General Productivity
      • AI Application Development Platforms
      • Conversational AI Platforms
      • Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
      • View All
    • Cloud Computing

      • Backup and Data Protection Platforms
      • Cloud Database Management Systems
      • Strategic Cloud Platform Services
      • Server Virtualization (Transitioning to Server Virtualization Platforms)
      • Hybrid Cloud Storage
      • View All
    • Customer Relationship Management

      • Contact Center as a Service
      • CRM Customer Engagement Center
      • Digital Experience Platforms
      • Web Content Management
      • Field Service Management
      • View All
    • Data and Analytics

      • Analytics and Business Intelligence Platforms
      • Data Science and Machine Learning Platforms (Transitioning to AI Platforms For Data Science and Machine Learning)
      • Data Integration Tools
      • Process Mining Platforms (Transitioning to Process Intelligence Platforms)
      • Metadata Management Solutions
      • View All
    • Education

      • Manager and Leadership Training
      • Corporate Learning Technologies
      • eLearning Authoring Tools
      • Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
      • Digital Learning Content Providers
      • View All
    • Enterprise Networking and Communications

      • Unified Communications as a Service
      • Global WAN Services
      • Edge Distribution Platforms
      • Intranet Packaged Solutions
      • SD-WAN
      • View All
    • Finance

      • Expense Management Software
      • Financial Close and Consolidation Solutions
      • Financial Planning Software
      • Cloud Financial Management Tools
      • Accounts Payable Applications
      • View All
    • Healthcare and Life Sciences

      • Medical Device Security Solutions (Transitioning to Medical Device Risk Management Platforms)
      • Health Navigation Solutions
      • Claim Editor Software
      • Revenue Cycle Management Software (Transitioning to Revenue Cycle Management Solutions)
      • Digital Health Platforms (Transitioning to Healthcare Provider Industry Cloud Platforms)
      • View All
    • Human Resources

      • Employee Recognition and Reward Systems
      • Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)
      • Digital Employee Experience Management Tools
      • Talent Acquisition (Recruiting) Suites
      • Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
      • View All
    • IT Infrastructure and IoT

      • Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN)
      • IT Service Management Platforms
      • Endpoint Management Tools
      • Container Management
      • Infrastructure Monitoring Tools
      • View All
    • IT Security

      • Endpoint Protection Platforms
      • Email Security
      • Managed Detection and Response
      • Security Information and Event Management
      • Identity Governance and Administration
      • View All
    • Legal

      • Contract Life Cycle Management
      • Electronic Signature
      • Governance, Risk and Compliance Tools, Assurance Leaders
      • Compliance Monitoring Solutions
      • Corporate Governance Services
      • View All
    • Manufacturing

      • Enterprise Asset Management Software
      • Manufacturing Execution Systems
      • Global Industrial IoT Platforms
      • PLM Software in Discrete Manufacturing Industries
      • Computer-Aided Design (CAD) Software
      • View All
    • Marketing

      • Video Editing Software
      • Email Marketing
      • Multichannel Marketing Hubs
      • Voice of the Customer Platforms
      • Customer Data Platforms
      • View All
    • Productivity and Collaboration

      • Document Management
      • Collaborative Work Management
      • Visual Collaboration Applications
      • Knowledge Management (KM) Software
      • Adaptive Project Management and Reporting
      • View All
    • Public Sector and Government

      • Government ERP Solutions
      • Government Budgeting and Planning Solution
      • Cloud-Based ERP for U.S. Local Government
      • Citizen Service Delivery
      • Government Contracting Software
      • View All
    • Retail

      • Digital Commerce
      • Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms)
      • Retail Workforce Management Applications (Transitioning to Retail Workforce Management Technology)
      • Retail Assortment Management Applications: Long Life Cycle Products
      • Digital Shelf Analytics
      • View All
    • Sales

      • Revenue Enablement Platforms
      • Configure, Price and Quote Applications
      • Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
      • Revenue Intelligence (Transitioning to Revenue Action Orchestration)
      • Sales Performance Management
      • View All
    • Supply Chain Management

      • Supply Chain Planning Solutions
      • Transportation Management Systems
      • Real-Time Transportation Visibility Platforms
      • Warehouse Management Systems
      • Supply Chain Strategy, Planning and Operations Consulting
      • View All
    • Utilities

      • Geospatial Information Systems for Energy and Utilities
      • Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)
      • Energy Management and Optimization Systems
      • Energy Trading and Risk Management
      • Advanced Distribution Management Systems
      • View All
    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

      • Application Development
      • Artificial Intelligence
      • Cloud Computing
      • Customer Relationship Management
      • Data and Analytics
      • Education
      • Enterprise Networking and Communications
      • Finance
      • Healthcare and Life Sciences
      • Human Resources
      • IT Infrastructure and IoT
      • IT Security
      • Legal
      • Manufacturing
      • Marketing
      • Productivity and Collaboration
      • Public Sector and Government
      • Retail
      • Sales
      • Supply Chain Management
      • Utilities
      Browse All Categories

      Application Development

      69 markets
      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • API Management
      • Enterprise Low-Code Application Platforms
      • Robotic Process Automation
      • Business Process Automation Tools
      • Business Orchestration and Automation Technologies
      • DevOps Platforms (Transitioning to DevSecOps Platforms)
      • Enterprise Architecture Tools
      • Custom Software Development Services
      • Code Review Tools
      • Digital Adoption Platforms
      • Domain Registrars
      • Game Engine Software
      • Website Builders
      • Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services)
      • Developer Productivity Insight Platforms
      • API Generation Software
      • AI Agents for Application Developers
      • Feature Management
      • Application Platforms (Transitioning to Cloud-Native Application Protection Platforms)
      • Application Crowdtesting Services
      • Prototyping Software
      • Mobile App Analytics
      • Test Data Management
      • Virtual Reality Development Software
      • Green Software Engineering
      • Application Testing Services, Worldwide (Transitioning to Quality Engineering Services)
      • Application Integration Platforms
      • Event Brokers
      • AI-Augmented Code Modernization Tools
      • Independent Third-Party Software Support of Megavendors
      • Application Development Life Cycle Management (Transitioning to DevOps Platforms)
      • Digital Twin of an Organization Platforms
      • Microsoft 365 Implementation and Support Services
      • BPM-Platform-Based Case Management Frameworks
      • Microsoft Product Support Services
      • Product Roadmapping Tools for Software Engineering
      • AI Agent Development Platforms for Software Engineering
      • Multiexperience Development Platforms
      • Application Composition Platform
      • Application Portfolio Management Tools
      • Internal Developer Portals
      • Load Testing Tools
      • Mobile Development Frameworks
      • Cloud Development Environments
      • B2B Gateway Software
      • SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Blockchain Consulting and Proof-of-Concept Development Services
      • Citizen Application Development Platforms
      • Mobile Application Testing Services
      • Value Stream Management Platforms
      • API and MCP Testing Tools
      • Oracle Cloud Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • SAP Application Services, Worldwide
      • SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
      • Service Mesh
      • Business-Outcome-Driven Enterprise Architecture Consulting (Retired)
      • Oracle Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Rapid Mobile App Development Tools
      • SAP Selective Test Data Management Tools
      • Augmented Reality Development Software
      • Blockchain as a Service
      • Mobile Application Management (Transitioning to Endpoint Management Tools)
      • Mobile Back-End Services
      • R&D Outsourcing Providers
      View More
  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Bitrix24
Logo of Bitrix24

Bitrix24

byBitrix24
in
4.4
Market Presence: RevOps Enablement Suites, Intranet Packaged Solutions

Overview

Product Information on Bitrix24

Updated 13th October 2025

What is Bitrix24?

Bitrix24 is a software designed to facilitate business management through a suite of collaboration, communication, and organizational tools. It offers features such as project and task management, document sharing, calendar scheduling, and a built-in CRM for managing customer interactions. The software supports team communication with chat, video calls, and activity streams, allowing users to coordinate workflows and monitor progress effectively. Bitrix24 addresses the need for integrated solutions that streamline business processes, enhance team productivity, and centralize organizational data in a secure environment. It can be deployed in cloud or on-premise configurations and is intended to support small to midsize enterprises in optimizing operations.

Bitrix24 Pricing

Bitrix24 software uses a tiered pricing model that includes a free version with limited features and paid plans that offer additional functionality and higher resource limits. Paid plans are charged either monthly or annually per account and are structured according to the number of users and included features such as expanded storage, advanced communication tools, and automation capabilities.

Overall experience with Bitrix24

Designer & IT
<50M USD, Software
FAVORABLE

“Exploring Noteworthy Features of the CRM Solution”

4.0
Apr 4, 2025
Great CRM solution. Customizable and full of multiple tools to make life easier.
IT Process Management Specialist
50M - 250M USD, Energy and Utilities
CRITICAL

“Bitrix review”

3.0
Jul 9, 2019
We were using Bitrix to follow our roles in the projects, our or other member's tasks, status of those tasks and project. But, we replaced it with Microsoft Teams, becuase Teams is more practical and it's mobile version is much better.

About Company

Company Description

Updated 7th December 2023

Bitrix24 is a product that has developed from the combined experience of Bitrix, Inc. Its creation was underscored by its collective knowledge in providing Intranet and Extranet solutions, and it transitioned into a beta cloud-based service in April 2012. Bitrix24 offers an all-inclusive suite for team management, enabling collaborative efforts among team members with features including, but not limited to, CRM, file sharing, project management, and calendar organization. To cater to a wider range of needs, Bitrix24 is provided both as a cloud service and for on-premise utilization with open-source code access.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1998
Head office location
Alexandria, United States
Number of employees
2 - 10
Website
http://www.bitrix24.com

Do You Manage Peer Insights at Bitrix24?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Bitrix24

Bitrix24 Likes & Dislikes

Like

The options it gives you to manage and sort clients and deals. The website builder is pretty solid.

Like

- Setting deadlines - Adding to do tag

Like

It combines CRM, communication, project management and HR tools in one place. Suitable for small startups. It has multiple deployment options used in the cloud or installed on private server. It also offers video conferencing, file sharing and collaboration tools

Dislike

Some areas look outdated, load slowly and have inconsistencies such as language, style, etc.

Dislike

- It was complicated to use - Mobile version

Dislike

The interface is complex for beginners. It has a limited free plan. For large teams it is costly.

Top Bitrix24 Alternatives

Logo of Freshservice
1. Freshservice
4
(2 Ratings)
Logo of HubSpot Marketing Hub
2. HubSpot Marketing Hub
4.3
(2 Ratings)
Logo of HubSpot Sales Hub
3. HubSpot Sales Hub
4
(2 Ratings)
View All Alternatives

Peer Discussions

Bitrix24 Reviews and Ratings

Showing data for 28 ratings and reviews for RevOps Enablement Suites market. View all 29 ratings and reviews across markets for a complete picture.

4.4

(28 Ratings)

Rating Distribution

5 Star
29%
4 Star
64%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.3

Service & Support

4.2

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Designer & IT
    <50M USD
    Software
    Review Source

    Exploring Noteworthy Features of the CRM Solution

    4.0
    Apr 4, 2025
    Great CRM solution. Customizable and full of multiple tools to make life easier.
  • Analyst
    <50M USD
    IT Services
    Review Source

    Comprehensive Business Management Platform: Uniting CRM and Communication

    5.0
    Feb 5, 2025
    This is all-in-one business management platform. It helps in tools for CRM, project management, communication, collaboration, communication and automation. It is used by small and medium sixed business. It offers cloud-based, on-premise, and hybrid deployment options. It also offers video conferencing, file sharing, and collaboration tools.
  • Account Executive
    <50M USD
    IT Services
    Review Source

    Integrating Seamlessly: Office Software Meets Easy-To-Use Product

    4.0
    Jan 28, 2025
    The product is simple and easy to use. It also has easy-to-implement connectors for most software on the market, such as office packages, etc.
  • Accountant
    <50M USD
    IT Services
    Review Source

    Multi-Functional Platform Streamlining Business Operations

    5.0
    Jan 13, 2025
    Consider that our company has multiple teams like design, marketing, content. The platform provides tools for communication, collaboration and task management. Using the CRM module all client details, emails and phone calls are logged. Each client project is broken into tasks. This platform helps to track the project. The agency creates a landing page for a client campaign.
  • SALES MANAGER
    50M-1B USD
    IT Services
    Review Source

    Bitrix24: A Comprehensive Tool for Streamlining Sales Operations

    4.0
    Jun 10, 2024
    Bitrix24 we are using for the lead generation mainly as sales performance tool, it is quite user friendly tool which provide flexibility to have glance of your sales performance within yourself and your team as well. it does also provide additional functionality in terms of work flow moving the project from sales to presales, to project, to implementation, to support. it is also provide you the notification automation for the followup, meetings etc. overall, it is one stop solution for the organization to have end to end workflow solution within organization
Showing Result 1-5 of 28

Recommended Gartner Insights

  • Market Guide for RevOps Enablement Suites

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.