• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Bitrix24
Logo of Bitrix24

Bitrix24

byBitrix24
in
4.4
Market Presence: RevOps Enablement Suites, Intranet Packaged Solutions

Overview

Product Information on Bitrix24

Updated 13th October 2025

What is Bitrix24?

Bitrix24 is a software designed to facilitate business management through a suite of collaboration, communication, and organizational tools. It offers features such as project and task management, document sharing, calendar scheduling, and a built-in CRM for managing customer interactions. The software supports team communication with chat, video calls, and activity streams, allowing users to coordinate workflows and monitor progress effectively. Bitrix24 addresses the need for integrated solutions that streamline business processes, enhance team productivity, and centralize organizational data in a secure environment. It can be deployed in cloud or on-premise configurations and is intended to support small to midsize enterprises in optimizing operations.

Bitrix24 Pricing

Bitrix24 software uses a tiered pricing model that includes a free version with limited features and paid plans that offer additional functionality and higher resource limits. Paid plans are charged either monthly or annually per account and are structured according to the number of users and included features such as expanded storage, advanced communication tools, and automation capabilities.

Overall experience with Bitrix24

Designer & IT
<50M USD, Software
FAVORABLE

“Exploring Noteworthy Features of the CRM Solution”

4.0
Apr 4, 2025
Great CRM solution. Customizable and full of multiple tools to make life easier.
IT Process Management Specialist
50M - 250M USD, Energy and Utilities
CRITICAL

“Bitrix review”

3.0
Jul 9, 2019
We were using Bitrix to follow our roles in the projects, our or other member's tasks, status of those tasks and project. But, we replaced it with Microsoft Teams, becuase Teams is more practical and it's mobile version is much better.

About Company

Company Description

Updated 7th December 2023

Bitrix24 is a product that has developed from the combined experience of Bitrix, Inc. Its creation was underscored by its collective knowledge in providing Intranet and Extranet solutions, and it transitioned into a beta cloud-based service in April 2012. Bitrix24 offers an all-inclusive suite for team management, enabling collaborative efforts among team members with features including, but not limited to, CRM, file sharing, project management, and calendar organization. To cater to a wider range of needs, Bitrix24 is provided both as a cloud service and for on-premise utilization with open-source code access.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1998
Head office location
Alexandria, United States
Number of employees
2 - 10
Website
http://www.bitrix24.com

Do You Manage Peer Insights at Bitrix24?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Bitrix24 Alternatives

Logo of HubSpot Sales Hub
1. HubSpot Sales Hub
4.4
(5 Ratings)
Logo of Freshservice
2. Freshservice
4
(2 Ratings)
Logo of HubSpot Marketing Hub
3. HubSpot Marketing Hub
4.3
(2 Ratings)
View All Alternatives

Peer Discussions

Bitrix24 Reviews and Ratings

Showing data for 28 ratings and reviews for RevOps Enablement Suites market. View all 30 ratings and reviews across markets for a complete picture.

4.4

(28 Ratings)

Rating Distribution

5 Star
29%
4 Star
64%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.3

Service & Support

4.2

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Designer & IT
    <50M USD
    Software
    Review Source

    Exploring Noteworthy Features of the CRM Solution

    4.0
    Apr 4, 2025
    Great CRM solution. Customizable and full of multiple tools to make life easier.
  • Analyst
    <50M USD
    IT Services
    Review Source

    Comprehensive Business Management Platform: Uniting CRM and Communication

    5.0
    Feb 5, 2025
    This is all-in-one business management platform. It helps in tools for CRM, project management, communication, collaboration, communication and automation. It is used by small and medium sixed business. It offers cloud-based, on-premise, and hybrid deployment options. It also offers video conferencing, file sharing, and collaboration tools.
  • Account Executive
    <50M USD
    IT Services
    Review Source

    Integrating Seamlessly: Office Software Meets Easy-To-Use Product

    4.0
    Jan 28, 2025
    The product is simple and easy to use. It also has easy-to-implement connectors for most software on the market, such as office packages, etc.
  • Accountant
    <50M USD
    IT Services
    Review Source

    Multi-Functional Platform Streamlining Business Operations

    5.0
    Jan 13, 2025
    Consider that our company has multiple teams like design, marketing, content. The platform provides tools for communication, collaboration and task management. Using the CRM module all client details, emails and phone calls are logged. Each client project is broken into tasks. This platform helps to track the project. The agency creates a landing page for a client campaign.
  • SALES MANAGER
    50M-1B USD
    IT Services
    Review Source

    Bitrix24: A Comprehensive Tool for Streamlining Sales Operations

    4.0
    Jun 10, 2024
    Bitrix24 we are using for the lead generation mainly as sales performance tool, it is quite user friendly tool which provide flexibility to have glance of your sales performance within yourself and your team as well. it does also provide additional functionality in terms of work flow moving the project from sales to presales, to project, to implementation, to support. it is also provide you the notification automation for the followup, meetings etc. overall, it is one stop solution for the organization to have end to end workflow solution within organization
Showing Result 1-5 of 28

Recommended Gartner Insights

  • Market Guide for RevOps Enablement Suites
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: Bitrix24

Bitrix24 Likes & Dislikes

Like

The options it gives you to manage and sort clients and deals. The website builder is pretty solid.

Like

- Setting deadlines - Adding to do tag

Like

It combines CRM, communication, project management and HR tools in one place. Suitable for small startups. It has multiple deployment options used in the cloud or installed on private server. It also offers video conferencing, file sharing and collaboration tools

Dislike

Some areas look outdated, load slowly and have inconsistencies such as language, style, etc.

Dislike

- It was complicated to use - Mobile version

Dislike

The interface is complex for beginners. It has a limited free plan. For large teams it is costly.