Overview
Product Information on Box
What is Box?
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Overall experience with Box
“Phenomenal Enterprise support paired with best in class content management ”
“Box Offers Strong Security Features and a solid API”
About Company
Company Description
Box is an Intelligent Content Management platform that enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical data, and transform business workflows with agentic AI. Founded in 2005, Box simplifies work for over 100,000 organizations, from fast-growing startups to global brand names. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
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User Sentiment About Box
Reviewer Insights for: Box
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BOX consulting and success management is a top tier organization within BOX. Their excellence in identifying use cases, developing solutions, and delivering results that are aligned with strategic initiatives is both impressive and affordable. The platform itself is highly customizable and offers a wide range of value for both small and enterprise sized companies.
Security is a strong point - it's easy to set up and check permissions at a granular level. Expiring links were particularly useful. Works equally well across desktop and mobile platforms. It is well supported, both at a professional and community level.
Sharing documents and photos of work for peers outside of my organisation has been good with Box using the web portal. I need to work with others outside of my organisation and Box enables the easy facilitation of file sharing, whilst also feeling secure. Permissions management is also easy for those who can view and those who can edit.
There are areas in which certain features feel as though they were developed to launch but not further invested in as new features are brought to market. An example of this is File Request, a top used feature for our users that has minor customizations that lack value due to limitations. The same could be said for Relay, its workflow engine offers modest value as compared with true workflow engines and introduces just enough to make minor efficiencies but nothing that has significant value to the end user. That said, relay is seeing new investment for the Enterprise Advanced tier that are much more aligned with my expectations including conditional workflows, IFTT logical arrays, and extensibility into metadata that goes beyond singular uses such as renaming files or folders.
Cost is the main issue - for a business of our size and with our particular use case, it becomes rather expensive. Some of our customers experienced difficulties uploading files to shared folders, which led us to switch this functionality to a different tool. Search is not as powerful as other similar file storage tools.
Sometimes files can be overwritten if not managed carefully, but the process enables file recovery if an accidental deletion of a file or document takes place. I have found it to be challenging at times to control document versions if many people are sharing and collaborating on the same document.
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Box Reviews and Ratings
- VP, Product10B+ USDBankingReview Source
Phenomenal Enterprise support paired with best in class content management
Overall, BOX has been an excellent partner both for internal consulting as well as working with our extended partner relationships. BOX is primed to be one of the best Enterprise centric Cloud Storage Platforms in the industry and consistently focussed on business outcomes that are measurable. I have had a stellar experience working with BOX over the last 6 years. - PRINCIPAL CONSULTANT50M-1B USDServices (non-Government)Review Source
Seamless Project Management Experience with Accessible Tools Across Multiple Platforms
Box is an easy way to share documents and collaborate on work across teams. I have used it for internal and external organisational sharing of files and I like that I can see the last edit status on the documents folder. I have been using Box for approximately 4 years and I find it easier to use than alternatives, which often have difficulties with syncing files. - ASSOCIATE10B+ USDBankingReview Source
Box Offers Straightforward Experience and Broad Integration With Popular Applications
Not a bad cloud storage services, as a user from higher-ed experience, it feels less flashy UX / UI compare to competitors but felt very business applicable; Unfortunately cannot speak on pricing; Sharing function is easy to use as well! - Software Developer1B-10B USDManufacturingReview Source
Rapid implementation of solution under tight timelines.
We had an urgent situation when the incumbent in this area was trying to increase our subscription cost by 100%. We select Box to replace them and has to implement it globally within 5 months, this includes migration of 30m documents. Very pleases with their colloboration and can do execution. - MANAGING DIRECTOR<50M USDIT ServicesReview Source
Box Offers Strong Security Features and a solid API
We have used Box for several years, both for internal file storage and sharing/receiving files securely to/from customers. We generally found it easy to use and consider it to be very much security-first. We were able to easily integrate with internal tools using the Box API.