Review Summary
Users appreciate Braze Customer Engagement Platform for its user-friendly interface, flexible canvas flow for buildi ...
Overview
Product Information on Braze Customer Engagement Platform
Updated 13th October 2025
What is Braze Customer Engagement Platform?
Braze Customer Engagement Platform Pricing
Overall experience with Braze Customer Engagement Platform
Operations Manager
<50M USD, Services (non-Government)FAVORABLE
“A powerful platform backed-up by a great client support”
The Braze product is sophisticated while still being intuitive enough to use and we get create support from the Braze team to get the most out of the platform
Marketing Manager
Gov't/PS/ED <5,000 Employees, EducationCRITICAL
“Braze caters to main different channels, but could use improvement with functionality.”
Has been a useful tool in communicating to users via mobile channels; however, it is not as user friendly as I would hope.
About Company
Company Description
Braze is a customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Company Details
Company type
Public
Year Founded
2011
Head office location
New York, United States
Number of employees
1001 - 5000
Website
Do You Manage Peer Insights at Braze?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top Braze Customer Engagement Platform Alternatives
Peer Discussions
Braze Customer Engagement Platform Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- Operations Manager<50M USDServices (non-Government)Review Source
A powerful platform backed-up by a great client support
The Braze product is sophisticated while still being intuitive enough to use and we get create support from the Braze team to get the most out of the platform - Marketing Manager50M-1B USDRetailReview Source
Braze helps us Deliver Personalized Luxury Experiences Across Every Mobile Touchpoint.
Generally, the platform's segmentation and automation capabilities allow our marketing teams to target customers based on purchase history, browsing behaviour, loyalty status and engagement patterns. - Senior MarTech Product Manager1B-10B USDBankingReview Source
An industry leading multi-channel CRM platform - highly recommend!
A great multi-channel CRM platform with a customer first philosophy - MANAGER<50M USDHealthcare and BiotechReview Source
Leveraging Real-Time Personalized Feedback For Better Customer Engagement
Helped us collect personalized feedback data from our customers in real time. - Operations Manager10B+ USDConsumer GoodsReview Source
Understanding Product Likes and Dislikes from User Perspectives
The team is quick to answer questions and very helpful with setup
...
Showing Result 1-5 of 83
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
