Name: Capgemini Application Management Services
Rating: 4.1 (16 reviews)

Overview

Service Information on Capgemini Application Management Services

Updated 13th October 2025

What is Capgemini Application Management Services?

Capgemini Application Management Services is a software suite designed to provide end-to-end management of enterprise applications. The software offers monitoring, maintenance, support, and optimization features for business-critical applications across various platforms. It focuses on enhancing the reliability and performance of applications, streamlining operational processes, and enabling businesses to reduce operational risks associated with application downtime and errors. The software supports legacy and modern technologies, ensuring integration with different architecture models. Capgemini Application Management Services addresses business challenges related to cost control, application scalability, and continuous availability, helping organizations maintain business continuity while adapting to changing business requirements.

Overall experience with Capgemini Application Management Services

There are no reviews in this category.

FAVORABLE

IT Specialist

30B + USD, Manufacturing

CRITICAL

“start of the contract went not smootly and took a whike”

3.0

Nov 12, 2018

We are satisfied about the overall application support services, however it took a while to have this stable situation.

About Company

Company Description

Capgemini centers on assisting businesses through their transformation and management process by effectively utilizing technological resources. With an expansive team comprising of 350,000 members, the company has a wide reach that extends to over 50 countries worldwide. Given a strong heritage spanning 55 years and deep-seated industry expertise, Capgemini handles varied business needs. These range from strategy and design to operations. The evolving world of technology, including aspects such as cloud, data, AI, connectivity, software, digital engineering, and platforms, is continuously fueling its operations.

Company Details

Company type

Public

Head office location

Paris, France

Number of employees

10001+

Website

https://www.capgemini.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Capgemini Application Management Services

Performance of Capgemini Application Management Services Across Market Features

Capgemini Application Management Services Likes & Dislikes

the supplier is cooperative

Knowledgeable resources, flexible team, good Management

it does take a long journey

Waiting for the client to drive proactive activities, like overall tickets reduction, standardization etc

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Peer Discussions

Capgemini Application Management Services Reviews and Ratings

Recommended Gartner Insights

10B+ USD

Manufacturing

Review Source

start of the contract went not smootly and took a whike

CIO Office & Vendor Manager

50M-1B USD

Standardized Service Delivery, but lacking proactivity

Sep 26, 2018

After the first two years of Service Delivery, we are geeting fairly ok Service, but still lacking proactivity and innovation

Director, Digital Operations

Stable Application Managed Services with Reduced Cost of Ownership

5.0

Sep 11, 2017

Capgemini has been a strategic Partner for GE. They currently manage a very broad spectrum of applications support across different verticals. WIth horizontal play and reuse being our key outcomes for 2017 and 2018. I feel like moving towards one vendor who knows the application landscape and is strategic gives a added advantage for positive user experience, increase performance/availability and will drive the cost of ownership considerably down. Vendor management is all about building relationships and the account managers at Capgemini seem to understand the problem statement and are always forthcoming with a viable solution. Resources that are identified and provide are of very high quality and they invest time in training their resources to go the extra mile to keep the customer happy.

CIO

Media

Implementation of SAP-ERP was a great sucess

Sep 15, 2017

Positive Very expierenced especially with the SAP-HANA Technology Together with Cap Gemini Consulting Services a very efficent setup Very high scalability of the consulting force with expirienced consultant Good combination of on-shore and near-shore resources Good methodology to run such big projekt, especially the end-to-end-process view Recognizeble top management attantion and comittmend Good and effective escaltion procedures professional risk management Negative no broad knowlege about the business needs of the media and publication companies

Director Information Systems

Implementation of service requires a very active participation from both parties

4.0

We have been able to significantly lower our incident volume through incident management. Using various methods to get to the root cause of incidents and address th root cause has helped tremendously to lower the number of incidents. We seem to have a good balance between onshore and offshore resources to cover the multiple time zones and to deliver on our SLA's

Overview

Service Information on Capgemini Application Management Services

What is Capgemini Application Management Services?

Capgemini Application Management Services Pricing

Overall experience with Capgemini Application Management Services

“start of the contract went not smootly and took a whike”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Capgemini Application Management Services

Performance of Capgemini Application Management Services Across Market Features

Capgemini Application Management Services Likes & Dislikes

Top Capgemini Application Management Services Alternatives

Peer Discussions

Capgemini Application Management Services Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: Capgemini Application Management Services

Performance of Capgemini Application Management Services Across Market Features

Capgemini Application Management Services Likes & Dislikes

Recommended Gartner Insights

Top Capgemini Application Management Services Alternatives

Capgemini Application Management Services Reviews and Ratings

start of the contract went not smootly and took a whike

Standardized Service Delivery, but lacking proactivity

Stable Application Managed Services with Reduced Cost of Ownership

Implementation of SAP-ERP was a great sucess

Implementation of service requires a very active participation from both parties

4.1

(16 Ratings)

Rating Distribution

Customer Experience

Service Capabilities

1. SAP Application Implementation Services

2. SAP Application Management Services

3. Deloitte Application Implementation Services