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  3. Capgemini CRM and Customer Experience Implementation Services
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Capgemini CRM and Customer Experience Implementation Services

byCapgemini
in CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
4.6

Overview

Service Information on Capgemini CRM and Customer Experience Implementation Services

Updated 13th October 2025

What is Capgemini CRM and Customer Experience Implementation Services?

Capgemini CRM and Customer Experience Implementation Services is a service designed to support organizations in integrating customer relationship management capabilities and optimizing customer engagement processes. The service assists businesses in aligning CRM strategies with operational needs, deploying relevant technology platforms, and streamlining workflows to facilitate data-driven decision making. It addresses business challenges related to customer data management, sales process automation, and service personalization by implementing tools and methodologies that enhance the effectiveness of customer interactions and retention efforts. The service encompasses activities such as system selection, platform configuration, migration, integration with existing business systems, and user training to ensure a cohesive approach to managing customer relationships and improving the overall experience throughout the customer lifecycle.

Capgemini CRM and Customer Experience Implementation Services Pricing

Capgemini CRM and Customer Experience Implementation Services uses a service-based pricing model that is typically structured around project scope, service hours, resource allocation, and specific client requirements, often delivered through customized quotes rather than standard packages or fixed fees.

Overall experience with Capgemini CRM and Customer Experience Implementation Services

Director, Business Engagement
500M - 1B USD, Media
FAVORABLE

“Dynamic Team Delivers”

4.0
Sep 3, 2021
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Global MD For IT
1B - 3B USD, Services (non-Government)
CRITICAL

“Solid Delivery Partner”

3.0
Jul 6, 2021
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 31st January 2024

Capgemini centers on assisting businesses through their transformation and management process by effectively utilizing technological resources. With an expansive team comprising of 350,000 members, the company has a wide reach that extends to over 50 countries worldwide. Given a strong heritage spanning 55 years and deep-seated industry expertise, Capgemini handles varied business needs. These range from strategy and design to operations. The evolving world of technology, including aspects such as cloud, data, AI, connectivity, software, digital engineering, and platforms, is continuously fueling its operations.

Company Details

Updated 26th February 2025
Company type
Public
Head office location
Paris, France
Number of employees
10001+
Website
https://www.capgemini.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Capgemini CRM and Customer Experience Implementation Services Reviews and Ratings

4.6

(59 Ratings)

Rating Distribution

5 Star
58%
4 Star
41%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Director, Business Engagement
    50M-1B USD
    Media
    Review Source

    Dynamic Team Delivers

    4.0
    Sep 3, 2021
    The Capgemini Salesforce team has really delivered over the past several years. We have been leveraging both technical and functional skilled resources in roles such as Technical Lead, Developers, Dev Ops Lead, Support Lead, QA Lead, and QA Testers. Even during the pandemic, the team was available, consistent, and open to the changing needs of the business. We require a team that is dynamic: reactive to pivots in vision and strategy and proactive to avoid technical debt and project risks. Capgemini delivered with confidence and collaboration.
  • Director, Business Engagement
    50M-1B USD
    Media
    Review Source

    Dynamic Team Delivers

    4.0
    Sep 3, 2021
    The Capgemini Salesforce team has really delivered over the past several years. We have been leveraging both technical and functional skilled resources in roles such as Technical Lead, Developers, Dev Ops Lead, Support Lead, QA Lead, and QA Testers. Even during the pandemic, the team was available, consistent, and open to the changing needs of the business. We require a team that is dynamic: reactive to pivots in vision and strategy and proactive to avoid technical debt and project risks. Capgemini delivered with confidence and collaboration.
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Recommended Gartner Insights

  • Critical Capabilities for CRM and Customer Experience Implementation Services (Transitioning to Digital Experience Services)
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Reviewer Insights for: Capgemini CRM and Customer Experience Implementation Services
Performance of Capgemini CRM and Customer Experience Implementation Services Across Market Features

Capgemini CRM and Customer Experience Implementation Services Likes & Dislikes

Like

New Ideas - The Capgemini team brings new ideas, solutions, and concepts to the table throughout the project lifecycle. When challenged with roadblocks, the team works together to present options and identifies ways to continuously improve. They ask questions that are thoughtful and are not afraid to admit if there was a better way to handle a situation or solve a problem. Due to the team's expertise, we adopted the model to complete a mock deployment for our major production deployments. This helped surface any go-live issues earlier in the deployment phase, provided an environment to complete code deployment comparison and smoke test validations, and supported the ability to document any deployment steps missed to better prepare for the true deployment date. Focus - The Capgemini team remains focused on project delivery amidst business changes, COVID, and shifting priorities. While the rise in COVID cases did impact a number of our offshore development team members, Capgemini was able to provide continuous service as much as they could. From identifying backup resources to cross-training and onboarding, the team was able to successfully deliver in time and on budget while working remotely and continuously solving project challenges. Adaptable - As project details, requirements, and priorities shift, the Capgemini team remains flexible to changes even as they occur frequently during development. We all adopted the mantra We are so agile because it was truly an achievement the team maintained through design, development, and deployment. Changes would come in during our early morning standup call and and a solution was presented in our test environment by the time our daily afternoon call completed. Our environment was indeed fast-paced and Capgemini kept up.

Like

New Ideas - The Capgemini team brings new ideas, solutions, and concepts to the table throughout the project lifecycle. When challenged with roadblocks, the team works together to present options and identifies ways to continuously improve. They ask questions that are thoughtful and are not afraid to admit if there was a better way to handle a situation or solve a problem. Due to the team's expertise, we adopted the model to complete a mock deployment for our major production deployments. This helped surface any go-live issues earlier in the deployment phase, provided an environment to complete code deployment comparison and smoke test validations, and supported the ability to document any deployment steps missed to better prepare for the true deployment date. Focus - The Capgemini team remains focused on project delivery amidst business changes, COVID, and shifting priorities. While the rise in COVID cases did impact a number of our offshore development team members, Capgemini was able to provide continuous service as much as they could. From identifying backup resources to cross-training and onboarding, the team was able to successfully deliver in time and on budget while working remotely and continuously solving project challenges. Adaptable - As project details, requirements, and priorities shift, the Capgemini team remains flexible to changes even as they occur frequently during development. We all adopted the mantra We are so agile because it was truly an achievement the team maintained through design, development, and deployment. Changes would come in during our early morning standup call and and a solution was presented in our test environment by the time our daily afternoon call completed. Our environment was indeed fast-paced and Capgemini kept up.

Like

New Ideas - The Capgemini team brings new ideas, solutions, and concepts to the table throughout the project lifecycle. When challenged with roadblocks, the team works together to present options and identifies ways to continuously improve. They ask questions that are thoughtful and are not afraid to admit if there was a better way to handle a situation or solve a problem. Due to the team's expertise, we adopted the model to complete a mock deployment for our major production deployments. This helped surface any go-live issues earlier in the deployment phase, provided an environment to complete code deployment comparison and smoke test validations, and supported the ability to document any deployment steps missed to better prepare for the true deployment date. Focus - The Capgemini team remains focused on project delivery amidst business changes, COVID, and shifting priorities. While the rise in COVID cases did impact a number of our offshore development team members, Capgemini was able to provide continuous service as much as they could. From identifying backup resources to cross-training and onboarding, the team was able to successfully deliver in time and on budget while working remotely and continuously solving project challenges. Adaptable - As project details, requirements, and priorities shift, the Capgemini team remains flexible to changes even as they occur frequently during development. We all adopted the mantra We are so agile because it was truly an achievement the team maintained through design, development, and deployment. Changes would come in during our early morning standup call and and a solution was presented in our test environment by the time our daily afternoon call completed. Our environment was indeed fast-paced and Capgemini kept up.

Dislike

1) We have worked in a hybrid model, which has created some inconsistencies in accountabilities 2) Foresight in reference architecture has been missed in some areas 3) Some small challenges in working with some other 3rd parties, where alignment between them would have created a better customer experience

Dislike

1) We have worked in a hybrid model, which has created some inconsistencies in accountabilities 2) Foresight in reference architecture has been missed in some areas 3) Some small challenges in working with some other 3rd parties, where alignment between them would have created a better customer experience

Dislike

1) We have worked in a hybrid model, which has created some inconsistencies in accountabilities 2) Foresight in reference architecture has been missed in some areas 3) Some small challenges in working with some other 3rd parties, where alignment between them would have created a better customer experience