Overview
Service Information on Capgemini CRM and Customer Experience Implementation Services
Updated 13th October 2025
What is Capgemini CRM and Customer Experience Implementation Services?
Capgemini CRM and Customer Experience Implementation Services Pricing
Overall experience with Capgemini CRM and Customer Experience Implementation Services
Director, Business Engagement
500M - 1B USD, MediaFAVORABLE
“Dynamic Team Delivers”
The Capgemini Salesforce team has really delivered over the past several years. We have been leveraging both technical and functional skilled resources in roles such as Technical Lead, Developers, Dev Ops Lead, Support Lead, QA Lead, and QA Testers. Even during the pandemic, the team was available, consistent, and open to the changing needs of the business. We require a team that is dynamic: reactive to pivots in vision and strategy and proactive to avoid technical debt and project risks. Capgemini delivered with confidence and collaboration.
Global MD For IT
1B - 3B USD, Services (non-Government)CRITICAL
“Solid Delivery Partner”
Established and solid performance across development and support. The most comfortable model of delivery for the partner is pure systems integration, whereas we worked in a hybrid model. This created some good experience of flexible implementation practices, and importantly, over time, a collaborative approach to delivery expectations. More proactivity would be helpful in reference architecture, as would tangible experience of other customer experience being input into our transformation project.
About Company
Company Description
Capgemini centers on assisting businesses through their transformation and management process by effectively utilizing technological resources. With an expansive team comprising of 350,000 members, the company has a wide reach that extends to over 50 countries worldwide. Given a strong heritage spanning 55 years and deep-seated industry expertise, Capgemini handles varied business needs. These range from strategy and design to operations. The evolving world of technology, including aspects such as cloud, data, AI, connectivity, software, digital engineering, and platforms, is continuously fueling its operations.
Company Details
Company type
Public
Head office location
Paris, France
Number of employees
10001+
Website
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- Director, Business Engagement50M-1B USDMediaReview Source
Dynamic Team Delivers
The Capgemini Salesforce team has really delivered over the past several years. We have been leveraging both technical and functional skilled resources in roles such as Technical Lead, Developers, Dev Ops Lead, Support Lead, QA Lead, and QA Testers. Even during the pandemic, the team was available, consistent, and open to the changing needs of the business. We require a team that is dynamic: reactive to pivots in vision and strategy and proactive to avoid technical debt and project risks. Capgemini delivered with confidence and collaboration. - Manager, Inside Sales1B-10B USDTransportationReview Source
CRM Implementation partnering with best-in-class consultative team
Capgemini did a tremendous job working with Estes to stand up Salesforce CRM for Sales, Service and Marketing. Their requirements gathering, knowledge of best practices and thorough communication assisted us in delivering a very strong MVP product to our team. - Program Manager - Customer & Digital Systems50M-1B USDEnergy and UtilitiesReview Source
Peronalised and knowledgeable
Capgemini has greatly assisted our organisation with implementation and ongoing support of our platform. Being relatively inexperienced with technology transformation, we needed a trusted partner to assist us on our journey. Capgemini have delivered across a number of capabilities and have helped us get to where we are now. - Platform ManagerGov't/PS/EdGovernmentReview Source
Good value for money scalable team.
My rating is based on my experience with Cap Gemini and the recently acquired RXP Services. I have worked with the both companies before and after the acquisition. Capgemini was lacking the agility and flexibilty which I hope this gap will be closed with the RXP acquisition. - Board Member50M-1B USDRetailReview Source
Ideal partner
In my opinion, Capgemini is a great choice to help and support in the process of inovation. They have a competent squad that can indicate the better path to achieve your company goals.
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