Name: ChatBot
Rating: 4.4 (6 reviews)

Overview

Product Information on ChatBot

Updated 15th April 2026

What is ChatBot?

ChatBot is an AI-powered chatbot platform that helps businesses automate customer service, sales, and marketing through data-driven conversations. Part of the Text product family, it delivers 24/7 support with AI-generated responses. The platform uses generative AI and natural language processing to understand queries and provide human-like responses. Users train chatbots by scanning their website or knowledge base to build a custom AI model. A no-code Visual Builder enables drag-and-drop chatbot creation, while pre-built templates help kickstart common use cases like lead generation and customer support. ChatBot integrates with multiple channels including websites, LiveChat, Facebook Messenger, Slack, Shopify, and WordPress. It can seamlessly transfer chats to live agents when needed. Features include dynamic responses, product recommendations, analytics, and automated lead qualification. The platform serves industries including e-commerce, healthcare, education, and enterprise.

Overall experience with ChatBot

Lead Systems Analyst

<50M USD, Services (non-Government)

FAVORABLE

“Chatbot Simplifies Automated Client Communication”

4.0

Apr 22, 2025

Chatbot made our first foray into automated chat with potential clients and donors so easy. Though a bit complex at first to navigate, once you learn the ins and outs of building the Chat process, it's simple to add on and adjust as needed.

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CRITICAL

About Company

Company Description

Text is a provider of AI-powered customer service and automation software for business: LiveChat, ChatBot, HelpDesk, Knowledge Base, OpenWidget and Text. Our Text platform combines tools that over the past 20+ years have been used by over 40,000 businesses in 160 countries. Our live chat software, ticketing software, AI agents and chatbot automation, website widgets and knowledge management tools are helping businesses deliver incredible customer experiences at scale.

Company Details

Year Founded

2002

Head office location

Boston, United States

Number of employees

201 - 500

Annual Revenue

50M-250M USD

Website

https://www.text.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: ChatBot

Performance of ChatBot Across Market Features

ChatBot Likes & Dislikes

There are so many options of types of responses to provide and the ease of the drag and drop portions of specific menu items makes building a simple and aesthetically pleasing chatbot simple. I love being able to review each chat in Archives and where hangups might have happened to then make updates to the bot. Being able to see the entire chat makes ensuring our clients and donors have correct information at their fingertips so easy. The integrations with Zapier and Wordpress also enabled us to add Chatbot into our full techstack and enable us to create a cohesive experience across our external tools.

Easy to configure, user friendly tools and easily you can ido integration in Chatbot. Most important it helped to create knowledge bas Chatbot.

It is easy to configure the tool for new processes, the parameterization is user friendly, it helps build a knowledge base

The learning curve is hard at first. Though Chatbot offers some good training resources, getting started, particularly if you don't have experience with process mapping, a bit difficult for the average user. I've attempted to use the new AI offerings to little avail to develop a new chatbot to staff. We have hundreds of articles concerning our systems that I fed into Chatbot and its answers were nowhere ready for primetime. I'm hopeful though that as Chatbot continues to improve, this will be resolved in the next year. The cost was a bit hard to swallow in general, particularly since we're a nonprofit.

Requires a prior learning process Some of the features are more complex to implement There are some support weaknesses

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Peer Discussions

ChatBot Reviews and Ratings

Recommended Gartner Insights

Market Guide for Digital Customer Service and Support

<50M USD

Services (non-Government)

Review Source

Chatbot Simplifies Automated Client Communication

Apr 21, 2025

Customer Success Manager

User friendly and Amazing knowledge base Chatbot

5.0

Sep 25, 2023

Overall my experience is good to using Chatbot its easy to use and very friendly User interface have anyone can use it for their business purpose.

Head of Evaluation

50M-1B USD

Banking

Easy to configure tool that allows you to atend customer service management

Sep 23, 2021

This tool enables our organization to have a closer relationship with our users, and optimize our customer service resources in solving general questions

DBA Of SQL

1B-10B USD

IT Services

Using Chatbot will provide excellent cost performance

Jul 6, 2021

There is a basic setup that just incorporates the necessary elements needed for chatbots to prevent the presence of too many hard to use features that are commonly shown on TI services. The functionalities of Chatbot are simple: build up a chatbot for visitors on your website. The user does not have additional features, so it is easy to get used to the operation and confidently use the chat. Furthermore, AI will not be forced to acquire anything or sign contracts since you do not immediately accept it. The advantage is also that the following action is easy to link

Operational Representative

Chatbot certainly a helping hand for the chat agents.

Apr 7, 2021

Overall experience of mine was good with chatbot.When first I joined my organisation in June 2019 then there was no chatbot but it was introduced later after 6 months .Initially without chatbot there was huge chat flow but with the introduction of it chat flow was reduced dramatically so it was no less than gift to us.It reduced our burdens so my experience with chatbot was very pleasant. Thanks