Overview
Product Information on LiveChat
What is LiveChat?
LiveChat Pricing
Overall experience with LiveChat
“LiveChat Facilitates Rapid Issue Resolution with Chatbots and FAQ Tools”
“Serves a basic purpose but much room for improvement ”
About Company
Company Description
Text is a provider of AI-powered customer service and automation software for business: LiveChat, ChatBot, HelpDesk, Knowledge Base, OpenWidget and Text. Our Text platform combines tools that over the past 20+ years have been used by over 40,000 businesses in 160 countries. Our live chat software, ticketing software, AI agents and chatbot automation, website widgets and knowledge management tools are helping businesses deliver incredible customer experiences at scale.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: LiveChat
Performance of LiveChat Across Market Features
LiveChat Likes & Dislikes
LiveChat contains chatbots which allow our customers to get FAQs, Q&A which help them engaged and resolve issues rapidly. The analytics tools available in LiveChat make it easy to gain insights on the performance of chats.
It gives you the vital ability to interact with customers on the website
I value Livechats integration with the most popular messaging apps. globally like Telegram , Facebook messenger, Whatsapp. Courtesy of integration with these applications, we are able to communicate with our customers directly from Livechat on the aforementioned listed messenger applications.
I have been using LiveChat for an extended duration now and there is nothing that I can outline as a flaw on my end.
The layout, it's reliability, the way in which chats are loaded
Livechat is an important addition to my company , from a sales and marketing perspective. Not just are we using it for customer service, it is likewise a vital piece in our sales approach as far as communication is concerned. No dislike of this tool in anyway.
Top LiveChat Alternatives
Peer Discussions
LiveChat Reviews and Ratings
- Account Relationship Manager50M-1B USDServices (non-Government)Review Source
LiveChat Facilitates Rapid Issue Resolution with Chatbots and FAQ Tools
LiveChat is currently used across all departments in my organization. On my end, I use it to offer customer support to our customers via live chat and email communications. Customers who require to get their invoices and receipts after misplacement, they are able to reach us through LiveChat. - SOCIAL MEDIA EDITOR1B-10B USDBankingReview Source
Livechat enhances our engagement options with customers.
Livechat is currently being used as a support tool for our sales and marketing efforts. Although it is primarily a customer service software , its broad range of use-cases has made it possible for my department to take advantage of select features present on the Livechat platform , for other purposes asides its primary functionality of being an helpdesk tool. At this time, we use Livechat to continuously increase our marketing email list and also for engagement with potential sales leads across a variety of channels, beyond just our mobile apps. or product platforms. - PRODUCT LIFECYCLE MANAGEMENT SPECIALIST1B-10B USDBankingReview Source
The best for real-time, chat based communication.
Livechat is the primary chat-based channel for providing real-time support to customers and users of our financial product and services. Livechat is a perfect fit for my institutions support needs because it allows customers get instantaneous responses to most of their enquiries, while allowing my company provide support to as many customers as possible without huge overhead financial cost. - DIGITAL MARKETING SPECIALIST1B-10B USDTravel and HospitalityReview Source
We are conversing with out customers, everywhere they are.
Livechat is the trusted means adopted by my company for engaging with our customers via chat messaging, on all of our platforms and across our social media channels. Livechat offers an intuitive experience for both we as a company and more importantly , for our end customers. I have found the most satisfaction with the Livechat Bot feature, which we rely upon to automate aspects of our chat engagement with customers. - Vulnerability Customer Specialist1B-10B USDManufacturingReview Source
For us , Livechat is a no-brainer.
Chat based communication is maybe the most cost effective channel for my organisation to address customers query and enquiries at scale. For effective maximization of the aforementioned channel of customer communication, we have extensively relied on Livechat. Our customers find Livechat simple to navigate , on our website and social media pages, and they are sure to get instantaneous responses to their enquiries via this channel, than on any other means of communication with my company.