LiveChat is currently used across all departments in my organization. On my end, I use it to offer customer support to our customers via live chat and email communications. Customers who require to get their invoices and receipts after misplacement, they are able to reach us through LiveChat.

Good basic functionality but prone to service outages. It serves the basic purpose of allowing you to interact with customers on the website, however the layout in clumsy and not the best. It is prone to disconnect from the server and you lose all the chat's you have loaded. The way in which chats are loaded is also ill thought out. New chats don't auto populate at the top, instead, it's in chronological order .