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Logo of LiveChat

LiveChat

byText
in
4.3
Market Presence: Digital Customer Service and Support, Conversational Marketing Solutions

Overview

Product Information on LiveChat

Updated 15th April 2026

What is LiveChat?

LiveChat is a customer service platform that enables businesses to communicate with website visitors in real time through chat. Founded in 2002, the software helps companies provide instant support, generate leads, and boost sales conversions. Key features include customizable chat widgets, automated greetings, canned responses, file sharing, and visitor tracking. The platform integrates with 200+ tools including CRMs, e-commerce platforms, and help desks like Salesforce, Shopify, and HubSpot. LiveChat offers a ticketing system for managing inquiries outside chat hours, detailed analytics and reporting, and AI-powered chatbot capabilities through integration with ChatBot. The software supports multiple agents, team management, and routing rules to direct customers to the right department. Available across web, desktop, and mobile apps, LiveChat serves over 36,000 companies worldwide across industries including e-commerce, SaaS, finance, and travel.

LiveChat Pricing

LiveChat uses a per-agent, per-month subscription model with four tiers: Starter ($20/mo), Team ($41/mo), Business ($59/mo), and Enterprise (custom pricing). Annual billing offers discounts. All plans include AI Copilot, canned responses, and multi-platform apps. Higher tiers unlock advanced reporting, agent groups, and dedicated support. A 14-day free trial is available. ChatBot integration costs $52/month extra.

LiveChat Product Images

Chats in LiveChat
Chats in LiveChat
Customer List in LiveChat
Customer List in LiveChat
Reports in LiveChat
Reports in LiveChat

Overall experience with LiveChat

Sales Manager
<50M USD, Manufacturing
FAVORABLE

“LiveChat - a great option for customers to get answers quickly”

4.0
Jun 15, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Internal Sales Consultant at Orbus Softw
<50M USD, IT Services
CRITICAL

“Serves a basic purpose but much room for improvement ”

3.0
Nov 23, 2018
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 27th January 2026

Text is a provider of AI-powered customer service and automation software for business: LiveChat, ChatBot, HelpDesk, Knowledge Base, OpenWidget and Text. Our Text platform combines tools that over the past 20+ years have been used by over 40,000 businesses in 160 countries. Our live chat software, ticketing software, AI agents and chatbot automation, website widgets and knowledge management tools are helping businesses deliver incredible customer experiences at scale.

Company Details

Updated 27th January 2026
Year Founded
2002
Head office location
Boston, United States
Number of employees
201 - 500
Parent Company
Text S.A.
Annual Revenue
50M-250M USD
Website
https://www.text.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

LiveChat Reviews and Ratings

4.3

(44 Ratings)

Rating Distribution

5 Star
68%
4 Star
27%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Sales Manager
    <50M USD
    Manufacturing
    Review Source

    LiveChat - a great option for customers to get answers quickly

    4.0
    Jun 15, 2026
    LiveChat is a great option for customers to reach out with questions while browsing on our website. The canned responses are also helpful, expediting the response time to people's questions.
  • Sales Manager
    <50M USD
    Manufacturing
    Review Source

    LiveChat - a great option for customers to get answers quickly

    4.0
    Jun 15, 2026
    LiveChat is a great option for customers to reach out with questions while browsing on our website. The canned responses are also helpful, expediting the response time to people's questions.
  • Read All 44 Reviews

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Recommended Gartner Insights

  • Market Guide for Digital Customer Service and Support
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Performance of LiveChat Across Market Features

LiveChat Likes & Dislikes

Like

The IP addresses so that we know where the customers are purchasing from.

Like

The IP addresses so that we know where the customers are purchasing from.

Like

The IP addresses so that we know where the customers are purchasing from.

Dislike

The layout, it's reliability, the way in which chats are loaded

Dislike

The layout, it's reliability, the way in which chats are loaded

Dislike

The layout, it's reliability, the way in which chats are loaded

Reviewer Insights for: LiveChat