ChatBot Alternatives

Livechat is currently being used as a support tool for our sales and marketing efforts. Although it is primarily a customer service software , its broad range of use-cases has made it possible for my department to take advantage of select features present on the Livechat platform , for other purposes asides its primary functionality of being an helpdesk tool. At this time, we use Livechat to continuously increase our marketing email list and also for engagement with potential sales leads across a variety of channels, beyond just our mobile apps. or product platforms.

Using Tidio has been a game-changer for our customer communication. From the start, the platform is very user-friendly. It's very easy to integrate, and you can find answers online if you have questions. Our chat experience with leads and customers has truly improved. We can now monitor in real-time the visitors interaction with our site, so we can be prepared when the time comes; and we can have a better conversation, based on the visits to our site.