Name: Chattermill
Rating: 4.5 (89 reviews)

Overview

Product Information on Chattermill

Updated 19th August 2024

What is Chattermill?

Chattermill is customer feedback analysis platform that allows Voice of the Customer (VoC) teams to automatically analyze feedback to discover what their customers really think. VoC teams use Chattermill to analyze customer feedback from various sources such as surveys, reviews, customer support tickets and social media data, to uncover customer insights that help them understand the voice of their customers. Chattermill provides a unified platform for customer feedback, customer support, and product feedback, implementing deep learning artificial intelligence (AI) to analyze customer data and deliver accurate, relevant insights.

Overall experience with Chattermill

FOUNDER

<50M USD, Software

FAVORABLE

“Increased Productivity Offset by High Pricing and Steep Learning Curve Issues”

4.0

Jan 13, 2026

Chattermill has transformed my process by allowing me to consolidate insights I have gleaned from survey responses and customer service queries. Its powerful algorithms and natural language processing have allowed me to move beyond keyword analysis to be able to self-identify the areas that drive certain sentiments.

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CRITICAL

About Company

Company Description

Chattermill is a company that provides a customer feedback analysis platform that allows CX & VoC leaders to automatically analyze customer feedback to discover what their customers really think. The platform provided by Chattermill enables firms to unify their customer feedback data from various sources. These include surveys, reviews, support tickets and social media data. This enables companies to uncover customer pain points and issues and highlight the main drivers of negativity. Chattermill provides a unified platform for customer feedback, customer support, and product feedback, implementing deep learning artificial intelligence (AI) to scrutinize customer data and deliver viable insights. It's a privately held company with its main office located in London, UK.

Company Details

Company type

Private

Year Founded

2015

Head office location

London, United Kingdom

Number of employees

51 - 200

Website

https://chattermill.com/

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Reviewer Insights for: Chattermill

Performance of Chattermill Across Market Features

Chattermill Likes & Dislikes

The productivity increase has been amazing.

1. Data visualisation tools 2. Report creation 3. Alerts

La plataforma es facil de usar, puede adaptarse a tus necesidades y es muy simple visualizar la data

It's a steep learning curve. The interface can be complex. The pricing for smaller teams is a bit high. The reporting is a bit too rigid. Customizing the layout and tweaking of automated theme taxonomies can be frustrating.

It's expensive to connect multiple data sources, which means our customer data is spread across multiple tools.

Modificar colores y graficos en las visualizaciones de datos seria beneficioso, al igual que un Phrasal Analysis mucho mas mutuamente excluyente con los otros comentarios

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Recommended Gartner Insights

<50M USD

Software

Review Source

Increased Productivity Offset by High Pricing and Steep Learning Curve Issues

SENIOR UX RESEARCHER

50M-1B USD

Consumer Goods

Chattermill makes it easy to visualise large amounts of qualitative data

Jun 24, 2025

Chattermill makes it easy to visualise loads of data in a way that's easy for stakeholders to understand.

TEAM LEAD VOICE OF THE CUSTOMER

1B-10B USD

Chattermill: herramienta perfecta para analisis del feedback y la visualizacion de datos

5.0

Jun 16, 2025

Llevamos 9 años trabajando con Chattermill, que ha sido fundamental para analizar los comentarios de nuestros clientes en mas de 15 paises

Chattermill

Overview

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What is Chattermill?

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Overall experience with Chattermill

“Increased Productivity Offset by High Pricing and Steep Learning Curve Issues”