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Updated 19th August 2024
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Overall experience with Chattermill
Operations Manager
<50M USD, Travel and HospitalityFAVORABLE
“Unified feedback analysis streamlines work but onboarding can be challenging”
Chattermill is a great tool for understanding our customers' feedback from different channels all in one place. I really like how it automatically categorizes comments by theme and sentiment (huge time saver). It takes some time to set up the dashboards with the information you need, but after that work is done, it's extremely helpful.
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Company Description
Chattermill is a company that provides a customer feedback analysis platform that allows CX & VoC leaders to automatically analyze customer feedback to discover what their customers really think. The platform provided by Chattermill enables firms to unify their customer feedback data from various sources. These include surveys, reviews, support tickets and social media data. This enables companies to uncover customer pain points and issues and highlight the main drivers of negativity. Chattermill provides a unified platform for customer feedback, customer support, and product feedback, implementing deep learning artificial intelligence (AI) to scrutinize customer data and deliver viable insights. It's a privately held company with its main office located in London, UK.
Company Details
Company type
Private
Year Founded
2015
Head office location
London, United Kingdom
Number of employees
51 - 200
Website
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- Operations Manager<50M USDTravel and HospitalityReview Source
Unified feedback analysis streamlines work but onboarding can be challenging
Chattermill is a great tool for understanding our customers' feedback from different channels all in one place. I really like how it automatically categorizes comments by theme and sentiment (huge time saver). It takes some time to set up the dashboards with the information you need, but after that work is done, it's extremely helpful. - FOUNDER<50M USDSoftwareReview Source
Increased Productivity Offset by High Pricing and Steep Learning Curve Issues
Chattermill has transformed my process by allowing me to consolidate insights I have gleaned from survey responses and customer service queries. Its powerful algorithms and natural language processing have allowed me to move beyond keyword analysis to be able to self-identify the areas that drive certain sentiments. - Manager of IT Services<50M USDSoftwareReview Source
Accurate sentiment scoring with setup quality shaping overall insights
Great tool to perform sentiment analysis and customer insights. - Engineer1B-10B USDIT ServicesReview Source
Insightful sentiment analysis helps prioritize product improvements effectively
My overall experience with the platform is great. As someone who is interested in learning more about how our users feel about our platform, it gives me valuable insight into this to prioritise on our product. - Business Development Associate50M-1B USDBankingReview Source
Intuitive platform to drive product decision
I really like using Chattermill to get a real overview of our client's sentiment about our company
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