Overview
Product Information on Chattermill
What is Chattermill?
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Overall experience with Chattermill
“Increased Productivity Offset by High Pricing and Steep Learning Curve Issues”
About Company
Company Description
Chattermill is a company that provides a customer feedback analysis platform that allows CX & VoC leaders to automatically analyze customer feedback to discover what their customers really think. The platform provided by Chattermill enables firms to unify their customer feedback data from various sources. These include surveys, reviews, support tickets and social media data. This enables companies to uncover customer pain points and issues and highlight the main drivers of negativity. Chattermill provides a unified platform for customer feedback, customer support, and product feedback, implementing deep learning artificial intelligence (AI) to scrutinize customer data and deliver viable insights. It's a privately held company with its main office located in London, UK.
Company Details
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Key Insights
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Performance of Chattermill Across Market Features
Chattermill Likes & Dislikes
The productivity increase has been amazing.
1. Data visualisation tools 2. Report creation 3. Alerts
La plataforma es facil de usar, puede adaptarse a tus necesidades y es muy simple visualizar la data
It's a steep learning curve. The interface can be complex. The pricing for smaller teams is a bit high. The reporting is a bit too rigid. Customizing the layout and tweaking of automated theme taxonomies can be frustrating.
It's expensive to connect multiple data sources, which means our customer data is spread across multiple tools.
Modificar colores y graficos en las visualizaciones de datos seria beneficioso, al igual que un Phrasal Analysis mucho mas mutuamente excluyente con los otros comentarios
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Chattermill Reviews and Ratings
- FOUNDER<50M USDSoftwareReview Source
Increased Productivity Offset by High Pricing and Steep Learning Curve Issues
Chattermill has transformed my process by allowing me to consolidate insights I have gleaned from survey responses and customer service queries. Its powerful algorithms and natural language processing have allowed me to move beyond keyword analysis to be able to self-identify the areas that drive certain sentiments. - SENIOR UX RESEARCHER50M-1B USDConsumer GoodsReview Source
Chattermill makes it easy to visualise large amounts of qualitative data
Chattermill makes it easy to visualise loads of data in a way that's easy for stakeholders to understand. - TEAM LEAD VOICE OF THE CUSTOMER1B-10B USDConsumer GoodsReview Source
Chattermill: herramienta perfecta para analisis del feedback y la visualizacion de datos
Llevamos 9 años trabajando con Chattermill, que ha sido fundamental para analizar los comentarios de nuestros clientes en mas de 15 paises