Name: CloudSense Platform
Rating: 4.2 (64 reviews)

Overview

Product Information on CloudSense Platform

Updated 13th October 2025

What is CloudSense Platform?

CloudSense Platform is a software designed to support organizations in managing and automating their sales and order processes across multiple channels. The software enables the configuration, pricing, and quoting of complex products and services, allowing for the creation and management of orders, contracts, and subscriptions. It integrates with existing enterprise systems such as customer relationship management and billing platforms, aiming to streamline workflow and enhance data consistency. The software addresses challenges related to handling product catalogs, managing customer data, and ensuring accurate order fulfillment, providing tools for end-to-end sales automation, product lifecycle management, and customer engagement.

Overall experience with CloudSense Platform

Business Development Associate

<50M USD, Services (non-Government)

FAVORABLE

“High-performance sales engine with a steep learning curve”

5.0

Mar 4, 2026

The platform offers a high level of customizations that is rare in standard CRM add-ons. It allows us to manage intricate pricing rules and bundles with ease. While there is a learning curve due to depth of the features, the accuracy it brings to our contract management and billing cycles make it a powerfull tool for enterprise.

It Security & Risk Management Associate

<50M USD, IT Services

CRITICAL

“A high-octane engine for complex B2B commerce”

3.0

Mar 13, 2026

Cloudsense is a powerhouse for enterprises dealing with high complexity products. Its highly scalable

About Company

Company Description

CloudSense, established in 2009, is concentrated on enabling service enterprises to flourish in a digital-first economy through sales transformation aimed at enhancing productivity and profitability. The firm operates globally, assisted by a proficient team of over 350 consultants, business professionals, and engineers. CloudSense offers a series of applications used predominantly by communication and media providers to optimize the customer lifecycle. These solutions significantly enhance the user experience while improving overall business performance. The company's core offerings include CPQ and Order Management solutions. With a workforce distributed across 12 offices worldwide, including locations in Europe, the U.S., and Asia Pacific, CloudSense continues its focus on driving growth and agility within communications, media, and utilities companies.

Company Details

Company type

Private

Year Founded

2009

Head office location

London, United Kingdom

Number of employees

201 - 500

Website

http://www.cloudsense.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: CloudSense Platform

CloudSense Platform Likes & Dislikes

The seamless integration with Salesforce is a major advantage. Having a unified platform for CRM and order management means we don't have to jump between different tools. It provides a 'single source of truth' for all our customer data and financial transactions

Flexibility and customization is peak highlight of this product from my perspective, also hybrid architecture also offloads heavy data so easily.

The best part is Cloud Sense runs inside Salesforce. It supports multi-year renewals and subscriptions along with responsive vendor support. It delivers strong relationship management which is conducive for business growth.

The implementation process can be quite long and resource-heavy. Because it handles complex sales data, the initial setup requires a lot of time for testing and mapping processes. Additionally, when dealing with extremely large or complex product baskets, the user interface can sometimes feal 'heavy' or slower than simpler, lightweight alternative.

This is definitely not a plug and play product, so learning curve is there and its not easy, sometimes even admins find the interface non-intuitive.

As it is not plug and play, implementation takes time and time constrained projects can be lost. Pricing should be more competitive and the learning curve could be reduced too.

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Peer Discussions

CloudSense Platform Reviews and Ratings

Recommended Gartner Insights

<50M USD

Services (non-Government)

Review Source

High-performance sales engine with a steep learning curve

BUSINESS DEVELOPMENT ASSOCIATE

50M-1B USD

IT Services

Salesforce-Native CPQ Tool Excels in Handling Long-Term and Complex Contracts

Feb 25, 2026

It is a best-in-class CPQ and order management program with a Salesforce-native architecture, which makes it unique and gives it a competitive edge for high-volume, long-term contracts. It can handle complex- configurations and support multi-year renewals, subscriptions, etc.

A high-octane engine for complex B2B commerce

Customer Service & Support Associate

1B-10B USD

Integration With Salesforce Enables Centralized Customer Data Access for B2B Commerce

4.0

Mar 31, 2026

It's a great app, this is a powerhouse for complex, high-volume B2B commerce.

Business Development Manager

Software

Reliable Service With Responsive Support And Intuitive Interface Stands Out In Workflow

Feb 27, 2026

Our team found the product/service reliable and easy to integrate into our existing workflow. Support was responsive and resolved issues promptly.