Overview
Product Information on Commerce Cloud
What is Commerce Cloud?
Commerce Cloud Pricing
Overall experience with Commerce Cloud
“Salesforce Enables Data-Driven Decisions But Requires Advanced Setup and Expertise”
“Customizable features appreciated, unclear pricing leads to strained vendor relationships”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Commerce Cloud
Reviewer Insights for: Commerce Cloud
Commerce Cloud Likes & Dislikes
My favorite part is how seamlessly it connects to commerce, CRM and marketing data to give you data-driven insights and help you make personalized customer decisions for smarter campaigns that work at scale.
Flexible, user friendly, integrates well with lots of different platforms to help create an overall ecommerce platform that does exactly what we want it to do.
Manages detailed policy and customer data without slowing it down, it helps reduce manual work and keeping information consistent across teams and the platform stays stable and supports growth without performance issues.
The biggest challenge is the complexity of implementation and costs. It's quite heavy and requires specialised developers or a lot of AI-supported coding with your in-house team, making it slower than the more plug-and-play platforms.
Charge rates for the product are negotiated on a per customer basis, not clearly set out up front, this leads to feelings of not receiving value for money, which damages the relationship wit the vendor.
Customization often requires heavy technical support, complex processes can feel cumbersome to configure and integrations sometimes out of the box depth.
Top Commerce Cloud Alternatives
Peer Discussions
Commerce Cloud Reviews and Ratings
- Operations Manager<50M USDMediaReview Source
Salesforce Enables Data-Driven Decisions But Requires Advanced Setup and Expertise
Salesforce is a great tool for scalability and especially for enterprise clients but demands strong technical skills and planning to be setup well. If you get it right though, the performance and growth you can achieve is amazing. - DIRECTOR OF IT50M-1B USDRetailReview Source
Customizable features appreciated, unclear pricing leads to strained vendor relationships
A good solid platform that is mouldable to our needs. Contract renewals and negotiations of chargeable rates are a concern. - Account Executive1B-10B USDInsurance (except health)Review Source
Stable Platform Enables Data Accuracy But Customization Remains Technically Challenging
It has been dependable and the platform is stable, scabale and supports the level of data accuracy and workflow consistency. - MARKETING MANAGER50M-1B USDManufacturingReview Source
Dashboard Simplifies Integrations but Security Support and Expense Remain Concerns
Integrations with various systems is positive & certain security related integrations is taking time - OPERATIONS MANAGER50M-1B USDTransportationReview Source
Data Insights and Scalability Noted, Learning Curve Presents Initial Challenge
Overall have had good success with the product which is allowing us to drive the business forward.