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Market Presence: Backup and Data Protection Platforms, Backup as a Service

Overview

Product Information on Commvault Cloud

Updated 13th October 2025

What is Commvault Cloud?

Commvault Cloud is a software designed to facilitate data protection, backup, recovery, and management across multiple environments including cloud, on-premises, and hybrid infrastructures. The software provides centralized control for managing workloads and automates data security and compliance tasks. It enables organizations to safeguard their data assets, mitigate risks related to data loss or breaches, and address business continuity requirements. Commvault Cloud software supports integration with major cloud platforms and virtualization solutions, offering scalable capabilities for data storage optimization, disaster recovery, and ransomware protection. The software addresses the business need for ensuring data availability, enhancing operational resilience, and streamlining information governance.

Commvault Cloud Pricing

Commvault Cloud software offers a pricing model based on consumption, where charges depend on the amount of data protected and managed through its platform. The software provides tiered options for enterprise and advanced workloads and typically requires an annual or multi-year subscription. Features and support levels are included according to selected tiers, and costs may vary based on deployment and data volume.

Overall experience with Commvault Cloud

IT Security & Risk Management Associate
500M - 1B USD, Manufacturing
FAVORABLE

“reliable and comprehensive data protection with steep learning curve”

5.0
Mar 17, 2026
I find it to be an incredibly robust and versatile data management solution. It's backup, recovery, and data protection capabilities give me confidence that my data is secure and easily recoverable seamless integration with the cloud platforms and deduplication processes help save on storage cost
Manager, IT Security and Risk Management
<50M USD, Finance (non-banking)
CRITICAL

“Awful support mars otherwise OK backup product”

2.0
Mar 25, 2026
The platform works okay once you're up and running - a backup system obviously performs best when you never have to think about it. However, their support is absolutely abysmal. Whenever there's an actual issue you are only ever guided to generic KBs rather than given real personal support. Essentially, whenever anything is "out of the ordinary" the support quality takes a steep nosedive.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

Recommended Gartner Insights

  • Market Guide for Backup as a Service
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Commvault Cloud

byCommvault
in
4.5

About Company

Company Description

Updated 20th December 2023

Commvault is focused on enabling cyber resilience to protect the world against ransomware and other cyber threats by helping companies reduce risk, minimize downtime, and control costs. The new Commvault Cloud, powered by Metallic AI, is a cyber resilience platform built for the hybrid world, offering data security for all workloads, anywhere combined with rapid, enterprise-scale recovery. Commvault helps over 25,000 customers worldwide fight ransomware and achieve total resilience in the face of tomorrow’s threats.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1996
Head office location
Tinton Falls, United States
Number of employees
1001 - 5000
Website
https://www.commvault.com

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Commvault Cloud Likes & Dislikes

Like

What I like most is its comprehensive and reliable data protection capabilities and its ability to seamlessly integrate with various cloud platforms. the user-friendly interface also stands out, making it easier to manage and recover data.

Like

Fire-and-forget. Relatively modern UI. OK pricing if all you need is simple M365 backup.

Like

The comprehensive coverage and reliability. centralized management console and its automation features. The most importantly the solution has consistently delivered fast, dependable recovery which give us confidence in our data protection strategy.

Dislike

the complexity of the initial configuration, setting up the system integrating it with existing infrastructure can be quite challenging and time consuming, requiring a good deal of technical expertise

Dislike

Support is terrible, impossible to reach somebody with real knowledge.

Dislike

The product can be complex to configure initially, and the learning curve is steep for new administrators.

Top Commvault Cloud Alternatives

Commvault Cloud Reviews and Ratings

Performance of Commvault Cloud Across Market Features
Deciding Factors: Commvault Cloud Vs. Market Average
Filter Reviews
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Last 12 Months
Star Rating
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  • IT Security & Risk Management Associate
    50M-1B USD
    Manufacturing
    Review Source

    reliable and comprehensive data protection with steep learning curve

    5.0
    Mar 17, 2026
    I find it to be an incredibly robust and versatile data management solution. It's backup, recovery, and data protection capabilities give me confidence that my data is secure and easily recoverable seamless integration with the cloud platforms and deduplication processes help save on storage cost
  • Manager, IT Security and Risk Management
    <50M USD
    Finance (non-banking)
    Review Source

    Awful support mars otherwise OK backup product

    2.0
    Mar 25, 2026
    The platform works okay once you're up and running - a backup system obviously performs best when you never have to think about it. However, their support is absolutely abysmal. Whenever there's an actual issue you are only ever guided to generic KBs rather than given real personal support. Essentially, whenever anything is "out of the ordinary" the support quality takes a steep nosedive.
  • Technical Specialist
    50M-1B USD
    IT Services
    Review Source

    Reliable,Scalable and Comperhensive Data Protection with Commvault Cloud

    5.0
    Jan 31, 2026
    Overall experience with Commvault Cloud has been positive. The Platform provides a unified solution for backup, recovery and data protection across on-prim and cloud workload
  • IT Manager
    50M-1B USD
    Real Estate
    Review Source

    Operational Needs Met With Ease of Use and Effective Design Features

    5.0
    Feb 6, 2026
    Meet my operational expectations. My staff is able to manage this backup process efficiently.
  • IT Security & Risk Management Associate
    10B+ USD
    Healthcare and Biotech
    Review Source

    reliable backup solution with robust features

    5.0
    Aug 25, 2025
    our experience with this vendor has been highly positive. the vendor support team is responsive and knowledgeable and provides timely assistance.
...
Showing Result 1-5 of 64

Showing data for 58 ratings and reviews for Backup as a Service market. View all 685 ratings and reviews across markets for a complete picture.

4.5

(58 Ratings)

Rating Distribution

5 Star
53%
4 Star
36%
3 Star
9%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Reviewer Insights for: Commvault Cloud
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1. CrashPlan
4.2
(184 Ratings)
Logo of Druva Data Security Cloud
2. Druva Data Security Cloud
4.9
(110 Ratings)
Logo of Acronis Cyber Protect Cloud
3. Acronis Cyber Protect Cloud
4.7
(108 Ratings)
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User Sentiment About Commvault Cloud