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Overall experience with Computacenter Outsourced Digital Workplace Services
“Your key strategic IT Partner for today and tomorrow ”
“Staff Dependence Shapes Service and Quality”
About Company
Company Description
Computacenter is a prominent independent technology and services provider, trusted by large corporate and public sector organizations. They help their customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. With a presence in over 70 countries, Computacenter operates on a global scale and holds a position on the London FTSE 250 with over 20,000 employees worldwide. Computacenter has direct sales presence in eight countries; Belgium, Canada, France, Germany, Netherlands, Switzerland, United Kingdom, and United States. Nearshore and offshore operations in another eight countries; Hungary, India, Malaysia, Mexico, Poland, Romania, South Africa, and Spain. With additional support operations in another seven countries/territories; Australia, Brazil, China, Hong Kong (SAR), Ireland, Japan, and Singapore.
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Performance of Computacenter Outsourced Digital Workplace Services Across Market Features
Computacenter Outsourced Digital Workplace Services Likes & Dislikes
1) They are trustworthy. They do what they say they will do and they will also give you a heads up on risks that they see and take action to avoid them. 2) Ability to work on future-focused projects. Especially on the Proactive Service desk using the nexthink application. 3) They openly accept a challenge : For us we worked with them and they delivered IT support for the Paris Olympics & Paralympics in 10 different locations in central Paris
- wide range of potential services - willingness to improve
Very good quality of service on the SD management, good processes, good mindset (the best SD ticket is the one we avoid). Capacity to commit on customer strategic metrics, Aligned Vision on the transformation of the services toward Employee Experience Management, from SLA to WLA Good cooperation : adaptation of the priorities on those from their customer
Leveraging other clients and other global regions experiences into improving a IT services & strategy.
- slow improvements - complicated processes - no standard quality but staff dependent - complicated internal organization
Automation, experience management skills, anticipation on transition plan, slowness of internal transformation (implementation of vision takes time).
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Computacenter Outsourced Digital Workplace Services Reviews and Ratings
- IT MANAGER PAN EUROPEAN1B-10B USDManufacturingReview Source
Your key strategic IT Partner for today and tomorrow
Computacenter has evolved from being a traditional vendor & service provider into a trusted long-term strategic partner for our business. They were selected through a competitive tender process and have consistently delivered on their commitments and promises. What sets them apart is their ability to adapt to our evolving needs, demonstrating flexibility and a deep understanding of our business objectives. Their collaborative approach and reliability have been instrumental in the success of our partnership. - DOMAIN MANAGER COLLABORATION - EMPLOYEE10B+ USDManufacturingReview Source
Alignement on strategy, good service quality, offset by slow internal transformation
Very good cooperation, and alignment on strategic direction. Maybe not the most advanced supplier in term of automation. Good partner to progress with toward maturity and excellence on Employee Experience Management - Operations Associate10B+ USDHealthcare and BiotechReview Source
Flexibility and Prompt Execution Stand Out While Addressing Special Client Requests
We appreciate the flexibility in any matter or special requirements coming from our side. The team was able to deliver those goals in time and fulfill our needs. - Head of Local Operation10B+ USDTransportationReview Source
A good partner to support you in transformation, quality of support and cost efficiency
For the contract build, they have very good experts in this domain, we had a very detailed discussion which also helped us in our strategy of support model For the transition, they have a very powerful team to support and plan accordingly Delivery has in a few cases been difficult, but when you need to engage the management level of Computacenter, they can be very responsive Elsewhere, operations are well managed The desk center footprint covers the international requirement of an international company Innovation is part of their offer. But Computacenter should be careful in the products sells by the innovation team and the reality of the ground. Anyhow, they have been very useful for us to transform our support model, it is now more digital, with more self-service and automation. They are end-user focused definitively. - DIRECTOR OF END USER SERVICES AND NETWORKS10B+ USDBankingReview Source
High-Quality Digital Workplace Expertise and solid, cost effective services
Really top notch professional services and experience and skill in digital workplace. provide better resources than we could alone. very solid services including offshore and good solid service management and sales/contractual management. very easy to work with, not too contractual in nature