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  3. Computacenter Outsourced Digital Workplace Services
Logo of Computacenter Outsourced Digital Workplace Services

Computacenter Outsourced Digital Workplace Services

byComputacenter
in Outsourced Digital Workplace Services
4.3

Overview

Service Information on Computacenter Outsourced Digital Workplace Services

Updated 7th October 2024

What is Computacenter Outsourced Digital Workplace Services?

Computacenter’s Workplace Portfolio offers services to enhance Workplace efficiency, supporting customers throughout their journey with a focus on people and experiences. It is organised into three key areas: Source, Transform, and Manage. The services include a Service Desk with remote end-user support, End-User Device and Field Support (dispatch, on-site, depot services), and PC Provisioning (physical and virtual). XLAs are provided through the XMO Framework, alongside AI-based Automation. Digital transformation services within the XMO Framework cover Intelligent Automation, IT Kiosks, Smart Lockers, Remote Support, and Self-Service. Support is available for Cloud Collaboration tools such as G Suite, Microsoft 365, and Teams. Digital Workspace Services integrate communication tools, mobile apps, and device-agnostic remote access, while desktop and app virtualisation services, Unified Messaging support, and workplace security ensure data protection and regulatory compliance.

Computacenter Outsourced Digital Workplace Services Pricing

Computacenter Outsourced Digital Workplace Services Product Images

Computacenter XMO in action
Computacenter XMO in action
Managed Svcs. Ops. in action
Managed Svcs. Ops. in action
End-to-End Workplace Portfolio
End-to-End Workplace Portfolio

Overall experience with Computacenter Outsourced Digital Workplace Services

IT MANAGER PAN EUROPEAN
1B - 3B USD, Manufacturing
FAVORABLE

“Your key strategic IT Partner for today and tomorrow ”

5.0
Aug 4, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
HEAD OF IT
<50M USD, Energy and Utilities
CRITICAL

“Staff Dependence Shapes Service and Quality”

2.0
Oct 31, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 19th December 2023

Computacenter is a prominent independent technology and services provider, trusted by large corporate and public sector organizations. They help their customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. With a presence in over 70 countries, Computacenter operates on a global scale and holds a position on the London FTSE 250 with over 20,000 employees worldwide. Computacenter has direct sales presence in eight countries; Belgium, Canada, France, Germany, Netherlands, Switzerland, United Kingdom, and United States. Nearshore and offshore operations in another eight countries; Hungary, India, Malaysia, Mexico, Poland, Romania, South Africa, and Spain. With additional support operations in another seven countries/territories; Australia, Brazil, China, Hong Kong (SAR), Ireland, Japan, and Singapore.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1981
Head office location
Hatfield, United Kingdom
Number of employees
10001+
Annual Revenue
3B-10B USD
Website
http://www.computacenter.com

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Key Insights

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Peer Discussions

Computacenter Outsourced Digital Workplace Services Reviews and Ratings

4.3

(44 Ratings)

Rating Distribution

5 Star
30%
4 Star
61%
3 Star
7%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?
  • IT MANAGER PAN EUROPEAN
    1B-10B USD
    Manufacturing
    Review Source

    Your key strategic IT Partner for today and tomorrow

    5.0
    Aug 4, 2025
    Computacenter has evolved from being a traditional vendor & service provider into a trusted long-term strategic partner for our business. They were selected through a competitive tender process and have consistently delivered on their commitments and promises. What sets them apart is their ability to adapt to our evolving needs, demonstrating flexibility and a deep understanding of our business objectives. Their collaborative approach and reliability have been instrumental in the success of our partnership.
  • IT MANAGER PAN EUROPEAN
    1B-10B USD
    Manufacturing
    Review Source

    Your key strategic IT Partner for today and tomorrow

    5.0
    Aug 4, 2025
    Computacenter has evolved from being a traditional vendor & service provider into a trusted long-term strategic partner for our business. They were selected through a competitive tender process and have consistently delivered on their commitments and promises. What sets them apart is their ability to adapt to our evolving needs, demonstrating flexibility and a deep understanding of our business objectives. Their collaborative approach and reliability have been instrumental in the success of our partnership.
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Recommended Gartner Insights

  • Critical Capabilities for Outsourced Digital Workplace Services
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Computacenter Outsourced Digital Workplace Services Likes & Dislikes

Like

1) They are trustworthy. They do what they say they will do and they will also give you a heads up on risks that they see and take action to avoid them. 2) Ability to work on future-focused projects. Especially on the Proactive Service desk using the nexthink application. 3) They openly accept a challenge : For us we worked with them and they delivered IT support for the Paris Olympics & Paralympics in 10 different locations in central Paris

Like

1) They are trustworthy. They do what they say they will do and they will also give you a heads up on risks that they see and take action to avoid them. 2) Ability to work on future-focused projects. Especially on the Proactive Service desk using the nexthink application. 3) They openly accept a challenge : For us we worked with them and they delivered IT support for the Paris Olympics & Paralympics in 10 different locations in central Paris

Like

1) They are trustworthy. They do what they say they will do and they will also give you a heads up on risks that they see and take action to avoid them. 2) Ability to work on future-focused projects. Especially on the Proactive Service desk using the nexthink application. 3) They openly accept a challenge : For us we worked with them and they delivered IT support for the Paris Olympics & Paralympics in 10 different locations in central Paris

Dislike

- slow improvements - complicated processes - no standard quality but staff dependent - complicated internal organization

Dislike

- slow improvements - complicated processes - no standard quality but staff dependent - complicated internal organization

Dislike

- slow improvements - complicated processes - no standard quality but staff dependent - complicated internal organization

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Computacenter Outsourced Digital Workplace Services
Reviewer Insights for: Computacenter Outsourced Digital Workplace Services
Performance of Computacenter Outsourced Digital Workplace Services Across Market Features