Conga CPQ

My overall experience with Conga CPQ has been positive. It is a powerful and scalable platform that simplifies complex pricing, configuration and approval processes. It is easy to integrate, Conga Products integration with Salesforce and other cloud-based platforms seamlessly and improves sales efficiency. It allows us to be customized to suit our business needs and is flexible in creating our personalized templates etc..Conga customer support team is are always readliy available for troubleshooting and guidance. The flexibility and control it offers make it a strong CPQ solution for enterprise needs.

Our experience so far with Conga CPQ has been very positive and helpful. It has helped us commercialize orthodontic services faster using strong managed capabilities, especially Conga APIs and pricing rules. It has helped us to achieve business requirements very smoothly. Quote generation functionality is also quite useful. Recently Conga introduced their own platform which is an API driven Headless approach which is going to help us greatly since it will allow us to customize our own UI which will provide a seamless and faster ecperieince for our sales reps and customers. It helps us overcome the limitations. Overall solution is easy to use, highly configurable, and efficient for quote generation. Seamless integration with Salesforce supports a smooth end-to-end sales process.

Conga CPQ has consistently delivered a strong and reliable quoting and configuration platform for our organization. Over the years, the product has matured significantly and fits seamlessly into our overall Lead to Cash process. Its flexibility in handling complex configurations, pricing logic and approvals has been extremely valuable. Their customer support team continues to stand out for its responsiveness and partnership-oriented approach.

Our overall experience has been a bit of a roller coaster ride on Conga CPQ. It has definitely added structure to calculating quotes in our case since we are a large business, which has complex product pricing. It has avoided some checks that earlier had to be done manually. At the same time, it is not plug-and-play. Value required significant up-front setup and continued administrative work. Several processes can be difficult to navigate, among other issues that may not always make the platform user friendly unless your team is well equipped with understanding its various features and saw it being used in a variety of work environments. At times this has resulted in a less responsive interface. That being said, once processes are fully defined and were stabilized, Conga CPQ was reliable, and met our needs "at scale". It's a great CPQ solution, but can require ongoing management and effort to keep it that way. Often referred as 'garbage in - garbage out' I've found a poorly managed salesforce implementation will equate the company's equivalent for complexity without adding any value!

Our overall experience with Conga CPQ has been steady and outcome-oriented. The platform has played and important role in bringing discipline to our quoting process, particularly in scenarios involving structured pricing, approvals, and recurring deal patterns. This has helped reduce ambiguity and manual intervention in areas where consistency is critical. From a systems standpoint, Conga CPQ aligns well with our Salesforce environment and fits into a broader ecosystem of sales and revenue operations tools. Once workflows and rules are clearly defined, the system supports repeatable execution with minimal disruption. This has improved confidence across the sales and operations teams when managing complex quotes. That said, the solution requires deliberate planning and ownership to operate effectively. The most value is realized when configuration is kept intentional and governance is well established. With these practices in place, Conga CPQ has served as a reliable and scalable CPQ solution for our organization.