The people at Cornerstone are fantastic. Very proactive and helpful which made the process as good as it could be. The system is very robust and there are so many offerings available that CSOD could have done a better job of clarifying what was and was not a part of our package. They also could provide more in-depth information on how certain parts of the system work. There were a good number of pitfalls in the process that could have been foreseen by experienced individuals that were not provided to us, causing us to do more trial and error than I think was necessary. But overall the experience has been great and that is truly because of the in-depth hard work of their implementation team and the support provided through their Global Support Center.

I would love for this to be higher. I think Cornerstone is in a transition period at the moment. Mergers have caused the company to be fragmented. While trying to combine into one universal product it has been very bumpy. This is especially true for organizations entering the galaxy at different times and in very different places within their organization.