Overall experience has been very positive - the product is incredibly versatile and customisable, allowing for a more personalised user experience

The implementation model relies upon an implementation partner. If this is not done well, you will struggle with implementation. Cornerstone does a great job trying to fill the gaps of a poor implementation partner without taking over completely. However it leaves much to be desired for a successful end to end implementation. Our original Client Success Manager (CSM) did an excellent job and is the sole reason these ratings are not below average. Her ability to address the implementation challenges when starting operations have been the main reason for our moderate success in leveraging Cornerstone Learning within our organization. The personal attention to our company's needs and willingness to get her hands dirty in completing critical activities side-by-side with our team is something few software providers have offered in my 10 years experience. Since this original review above we have now had 7 different CSMs from Cornerstone who have varied in their ability to assist. The CSM does their best to fill support gaps when priorities are not handled well by support. Technical support is subpar for a SaaS company of this size and continues to be a struggle for us and other customers we meet at peer events. Leadership is keen to hear our concerns, but this does not trickle down to sustained improvements. We incur a cycle of escalations and resolutions time and time again instead of seeing technical support simply deliver.