Overview
Product Information on Coveo AI‑Relevance Platform
What is Coveo AI‑Relevance Platform?
Coveo AI‑Relevance Platform Pricing
Overall experience with Coveo AI‑Relevance Platform
“Coveo's Performance Boosts Admin Console Efficiency”
“Product Quality Marred by Inadequate Implementation Assistance”
About Company
Company Description
Coveo is focused on personalizing digital experiences across numerous business interactions by utilizing unified search, analytics, and machine learning. Its primary offering facilitates effortless and efficient operations for platforms such as websites, ecommerce, contact centers and intranets. The company is committed to delivering relevant information as well as recommendations and is partnered with some of the global enterprise technology players. It has more than 1,500 activations, catering to various industries across mid-to-large sized global organizations.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Coveo AI‑Relevance Platform
Performance of Coveo AI‑Relevance Platform Across Market Features
Coveo AI‑Relevance Platform Likes & Dislikes
Intuitive admin console UI makes it easy to improve query performance and boost/decay content as required. Automated relevance tuning means manual intervention is limited. New generative AI answering feature.
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Features are deprecated with little communication, often when we go to look for solutions we discover that the best/easiest way to fix an issue has recently been deprecated or Coveo are planning to deprecate it. This should be resolved when we migrate away from using JSUI.
Read Full ReviewBetter support could have been provided during integration and deployment. Partial information was circulated for specific queries asked during content ingestion and development of non-production and production environments. This delayed the product launch by 4 weeks!
Read Full ReviewWhile they are great at commerce and support, I think they could improve on the technical documentation use cases and user journey.
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Peer Discussions
Coveo AI‑Relevance Platform Reviews and Ratings
- Team Lead - Web DeliveryGov't/PS/EdGovernmentReview Source
Coveo's Performance Boosts Admin Console Efficiency
We're very happy with the performance of Coveo. The support relationship has strengthened in the ANZ region over time and we're excited about the new features being offered. - Content Engineer50M-1B USDSoftwareReview Source
Great support
Coveo's documentation and support is outstanding. The documentation is regularly updated and the support team is great to work with. They provide timely responses and are great communicators. - Head of Service Operations50M-1B USDTelecommunicationReview Source
Experience and Outcome: A Deep Dive into Product Accuracy
Great experience and result and this internally with our team and externally with our partner and customers - VP, Learning and Community1B-10B USDSoftwareReview Source
Transforming Search with Coveo's Advanced Machine Learning Models
Coveo provides a robust and highly competitive product. Coveo's professional services team members are knowledgeable and partnering. Unfortunately, we've had quite a bit of turnover with our account team at Coveo. - Senior Product Manager1B-10B USDHealthcare and BiotechReview Source
Coveo Offers Easy Administration and Strong Support
Coveo has been an exceptional partner. We've collaborated extensively to implement and optimize Coveo's functionality into multiple areas of our business and while not perfect, they have gone above my expectations to make sure we have the tools and support we need for success.