Overview
Product Information on CXone Mpower
What is CXone Mpower?
CXone Mpower Pricing
Overall experience with CXone Mpower
“Ease of Use Praised While Support Process Raises Concerns for Telephony Service”
About Company
Company Description
NICE Ltd. is a global technology company specializing in customer experience management software. NiCE provides one AI platform to transform customer experience at scale. Smarter AI, Better experiences. One platform. NiCE powers every interaction helping enterprises deliver consistent, scalable, and meaningful CX at every point of engagement.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: CXone Mpower
CXone Mpower Likes & Dislikes
I like that it is reliable, customizable, and fairly easy to use.
The customer service is top notch. Allows different teams from different departments to co-ordinate quicker and more effectively.
Managers and agents can access features on the go via mobile devices
I do think that having Technical Account Managers that are not able to make changes that are necessary is a little redundant. I do like our TAMs and they are helpful, but if I am needing something and they simply tell me to call Professional Services on Demand, then it feels like I don't need a TAM sometimes.
Initially it was slow and lagged but once up and running it became smoother. More colour would help as display and layout is quite basic. It would help to have a customer service based in the UK or local.
Can be expensive, especially for smaller organizations or those with limited budgets
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CXone Mpower Reviews and Ratings
- CONTACT CENTER LEAD<50M USDServices (non-Government)Review Source
Ease of Use Praised While Support Process Raises Concerns for Telephony Service
NICE CXone Mpower has been a great for us as our telephony system for 211. - NON CLINICAL MANAGER<50M USDHealthcare and BiotechReview Source
Improved Coordination Across Departments Offsets Early Performance and Design Issues
It has helped dramatically with consolidating many of the previous systems all into one place. This has allowed us to scrap the use of physical telephones for hundreds of advisors. Some teething issues, running slow, but feedback has helped with improvements - ADMINISTRATIVE COORDINATOR<50M USDServices (non-Government)Review Source
Real-Time Insights Enable Better Decisions Yet Price Remains a Barrier
Provides actionable insights for better decision making and improved service levels