The system is generally easy to use, however sometimes it is frustrating when things are not working as they should be and you have to stop and either look for a reference guide or enter a support ticket. I often wish I could pick up the phone and speak to someone to help right away.

I am not a fan of the platform. It is clunky, unintuitive, complex, has weird limitations and bugs. "AI offering" is redundant, generating slop. Reporting was laborious and somehow inaccurate, easier for us to use the API spec documentation, which is decent, to build our own reporting applications.