Overview
Product Information on Document360
What is Document360?
Document360 Pricing
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Overall experience with Document360
“Easy Setup and Editing Features Offset By Limited Reporting and Integration Challenges”
“Unraveling Document360: A Deep Dive into its Strengths and Weaknesses”
About Company
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Document360
Deciding Factors: Document360 Vs. Market Average
Performance of Document360 Across Market Features
Document360 Likes & Dislikes
It does what it's intended to do - very simple interface yet effective. Team did not require extensive training to start creating and publishing articles, and version control makes it easier to keep content accurate and up to date.
Read Full ReviewIt was great to have a more organized structure centralized in Document360 than the messy one we used to have for all company documents, policies and FAQs. This ease of access enhanced the flow of information and the onboarding process with newly recruited employees.
Read Full ReviewAbility to segment articles for cross-functional teams as well as allow specific sections that are only needed by a team is great for our repository. Adding articles and updating existing articles is easy to do.
Read Full Review
Team wants to see more deeper metrics when it comes to reporting and analytics. There is also a little more work required when it comes to extra configuration of third party tools, which can slow down adoption and stretch out implementation timelines.
Read Full ReviewAccess permissions are not easy to set up and there is not much freedom to set levels of access. This makes working on projects difficult due to the various issues that arise.
Read Full ReviewWhile the user interface is great, it does take a small amount of time to figure things out. Pricing could be better
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Peer Discussions
Document360 Reviews and Ratings
- Manager, Project Management1B-10B USDSoftwareReview Source
Easy Setup and Editing Features Offset By Limited Reporting and Integration Challenges
Game changer for knowledge management - Very intuitive and easy to set up and adopt. Search functionality is strong and the editor makes publishing and editing very straightforward. Customer service is good - very approachable and helpful. - BUSINESS DEVELOPMENT EXECUTIVE50M-1B USDManufacturingReview Source
Repository Segmentation Features Support Diverse Team Access and Article Management
The user experience is seamless with many features out of the box. We leverage this for our KB repository and it is working well for our business requirements. - EM<50M USDIT ServicesReview Source
Feature-Rich Platform Eases Writing Tasks, Yet Workflow Setup Needs Improvement
Document360 is a powerful, feature-rich cloud knowledge base platform that works well for internal teams, customer support documentation, and product help centers. Its AI capabilities, analytics, and enterprise features make it a strong choice. - Human Resource Officer50M-1B USDTransportationReview Source
Easy access to a list of suggested articles streamlining information retrieval
It enables us to find accurate guides enjoying a seamless self-service experience which greatly supports us in navigating product usage. - Manager Of Student Support ServicesGov't/PS/EdEducationReview Source
Provides accurate content to support targeted guidance and following of right processes
It allows us to capture information in articles that outline everything from internal processes to student account troubleshooting.