Overview
Product Information on Document360
Updated 10th March 2026
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Overall experience with Document360
Manager, Customer Service And Support
250M - 500M USD, Healthcare and BiotechFAVORABLE
“Reliable Knowledge Management for Customer Support Teams ”
Document360 offers a reliable and user-friendly knowledge base platform with strong authoring, version control and search capabilities. It is well suited for teams building structured documentation and self-service content, helping reduce support load while maintaining consistency and ease of use.
OPERATIONS MANAGER
250M - 500M USD, SoftwareCRITICAL
“Good team and good price, but not a smooth integration”
Cost was great, but the overall integration caused multiple issues and long term use is questionable. Difficulties in allowing access to documentation for our AI is going to hinder the usage of this product.
About Company
Company Details
Company type
Public
Year Founded
2017
Head office location
United Kingdom
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- Manager, Customer Service And Support50M-1B USDHealthcare and BiotechReview Source
Reliable Knowledge Management for Customer Support Teams
Document360 offers a reliable and user-friendly knowledge base platform with strong authoring, version control and search capabilities. It is well suited for teams building structured documentation and self-service content, helping reduce support load while maintaining consistency and ease of use. - OPERATIONS MANAGER50M-1B USDSoftwareReview Source
Good team and good price, but not a smooth integration
Cost was great, but the overall integration caused multiple issues and long term use is questionable. Difficulties in allowing access to documentation for our AI is going to hinder the usage of this product. - Senior Analyst10B+ USDHealthcare and BiotechReview Source
Content Organization Features Positive, Mobile Functionality Requires Further Refinement
AI performance is easy to use and helpful. Mobile access could use some more fine tuning.
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