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Logo of Document360

Document360

byDocument360
in
4.2
Market Presence: Knowledge Management (KM) Software (Transitioning to Generative AI Knowledge Management Apps/General Productivity), Customer Service Knowledge Management Systems

Overview

Product Information on Document360

Updated 10th March 2026

What is Document360?

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing. Key features include: AI Search, AI Writing Agent, AI Chatbot, SEO Automation, Markdown and WYSIWYG editors, Step-by-Step Guides, Category Manager, Interactive Demos, Custom Workflow Builder, Pro Analytics, Brand Customization.

Document360 Pricing

Document360 Product Images

AI Writing Agent
AI Writing Agent
Eddy AI Chatbot
Eddy AI Chatbot
Interactive Demo
Interactive Demo

Overall experience with Document360

BID MANAGER
50M - 250M USD, Software
FAVORABLE

“Document360: A high performance powerhouse for modern self service support”

4.0
Jan 2, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
System Support Officer
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Unraveling Document360: A Deep Dive into its Strengths and Weaknesses”

3.0
Jan 24, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Details

Updated 1st October 2024
Company type
Public
Year Founded
2017
Head office location
United Kingdom

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Document360 Reviews and Ratings

4.2

(44 Ratings)

Rating Distribution

5 Star
32%
4 Star
52%
3 Star
16%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • BID MANAGER
    50M-1B USD
    Software
    Review Source

    Document360: A high performance powerhouse for modern self service support

    4.0
    Jan 2, 2026
    Document360 acts as the specialized knowledge base for my organization. It helps in bridging the gap between technical documentation and customer self service. For me, as a user, it has helped me learn and gain expertise on our product portfolio through an easy to use interface. It has helped me find answers to questions that I may have regarding our capabilities swiftly. Overall, I believe it is a high-performance choice for SaaS companies that prioritize a clean, searchable, and professional support portal for both internal employees and c=its customers.
  • BID MANAGER
    50M-1B USD
    Software
    Review Source

    Document360: A high performance powerhouse for modern self service support

    4.0
    Jan 2, 2026
    Document360 acts as the specialized knowledge base for my organization. It helps in bridging the gap between technical documentation and customer self service. For me, as a user, it has helped me learn and gain expertise on our product portfolio through an easy to use interface. It has helped me find answers to questions that I may have regarding our capabilities swiftly. Overall, I believe it is a high-performance choice for SaaS companies that prioritize a clean, searchable, and professional support portal for both internal employees and c=its customers.
  • Read All 44 Reviews

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Reviewer Insights for: Document360
Deciding Factors: Document360 Vs. Market Average
Performance of Document360 Across Market Features

Document360 Likes & Dislikes

Like

- Intelligent search: It understands the natural language and intent of the user and quickly surfaces the exact content even if there are typos or incorrect inputs - Clean and Intuitive Navigation: Articles feature a clear hierarchy with easily viewable table of contents that make it easier to jump to specific steps without scrolling. - Version Clarity: Visible version tags such as when an article was last updated helps users to find the most updated content.

Like

- Intelligent search: It understands the natural language and intent of the user and quickly surfaces the exact content even if there are typos or incorrect inputs - Clean and Intuitive Navigation: Articles feature a clear hierarchy with easily viewable table of contents that make it easier to jump to specific steps without scrolling. - Version Clarity: Visible version tags such as when an article was last updated helps users to find the most updated content.

Like

- Intelligent search: It understands the natural language and intent of the user and quickly surfaces the exact content even if there are typos or incorrect inputs - Clean and Intuitive Navigation: Articles feature a clear hierarchy with easily viewable table of contents that make it easier to jump to specific steps without scrolling. - Version Clarity: Visible version tags such as when an article was last updated helps users to find the most updated content.

Dislike

Access permissions are not easy to set up and there is not much freedom to set levels of access. This makes working on projects difficult due to the various issues that arise.

Dislike

Access permissions are not easy to set up and there is not much freedom to set levels of access. This makes working on projects difficult due to the various issues that arise.

Dislike

Access permissions are not easy to set up and there is not much freedom to set levels of access. This makes working on projects difficult due to the various issues that arise.