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Product Information on Document360
Updated 10th March 2026
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BID MANAGER
50M - 250M USD, SoftwareFAVORABLE
“Document360: A high performance powerhouse for modern self service support”
Document360 acts as the specialized knowledge base for my organization. It helps in bridging the gap between technical documentation and customer self service. For me, as a user, it has helped me learn and gain expertise on our product portfolio through an easy to use interface. It has helped me find answers to questions that I may have regarding our capabilities swiftly. Overall, I believe it is a high-performance choice for SaaS companies that prioritize a clean, searchable, and professional support portal for both internal employees and c=its customers.
System Support Officer
Gov't/PS/ED <5,000 Employees, EducationCRITICAL
“Unraveling Document360: A Deep Dive into its Strengths and Weaknesses”
Document360 is a good piece of document storage software, though in terms of KM it lacks effective sharing capabilities. Despite the great capability in search and versioning, it appears that managing project collaboration is merely an added bonus.
About Company
Company Details
Company type
Public
Year Founded
2017
Head office location
United Kingdom
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- BID MANAGER50M-1B USDSoftwareReview Source
Document360: A high performance powerhouse for modern self service support
Document360 acts as the specialized knowledge base for my organization. It helps in bridging the gap between technical documentation and customer self service. For me, as a user, it has helped me learn and gain expertise on our product portfolio through an easy to use interface. It has helped me find answers to questions that I may have regarding our capabilities swiftly. Overall, I believe it is a high-performance choice for SaaS companies that prioritize a clean, searchable, and professional support portal for both internal employees and c=its customers. - Manager, Project Management1B-10B USDSoftwareReview Source
Easy Setup and Editing Features Offset By Limited Reporting and Integration Challenges
Game changer for knowledge management - Very intuitive and easy to set up and adopt. Search functionality is strong and the editor makes publishing and editing very straightforward. Customer service is good - very approachable and helpful. - It Manager50M-1B USDTelecommunicationReview Source
A Great Knowledge Management Solution For Business
The platform centralizes documentation and comes with amazing AI features making it easy to search and discover helpful content. The AI features handle content creation, version control and integration, ensuring information is accessible and consistent. Document360 is the best I have used. - BUSINESS DEVELOPMENT EXECUTIVE50M-1B USDManufacturingReview Source
Repository Segmentation Features Support Diverse Team Access and Article Management
The user experience is seamless with many features out of the box. We leverage this for our KB repository and it is working well for our business requirements. - ACCOUNT MANAGER50M-1B USDSoftwareReview Source
Flexible Content Organization Features With Reliable Uptime and Minor Formatting Problems
Leading the way to successful knowledge management. Wide range of functionality and ease of use. The analytics features are also useful and help us cross sell.
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