Document360

4.2

Overview

Product Information on Document360

Updated 12th December 2023

What is Document360?

Document360 is an AI-powered knowledge base software to create internal and public knowledge bases. You can also create product documentation, User manuals, FAQ pages, and API documentation. Key Features: Rich Editor: Document360 offers users to choose the type of editor from Markdown, WYSIWYG and Block Editor. AI-powered Search: It offers natural language processing capabilities to deliver swift and accurate search results, saving time and boosting productivity. Collaboration: Document360 facilitates real-time collaboration, allowing multiple contributors to work simultaneously on projects. AI Categorization: Document360 employs AI to automatically organize your content, creating a structured and easily navigable knowledge base. Customization: Document360 allows full customization to align your documentation with your brand identity for a cohesive user experience.

Overall experience with Document360

BUSINESS DEVELOPMENT EXECUTIVE
50M - 250M USD, Manufacturing
FAVORABLE

Repository Segmentation Features Support Diverse Team Access and Article Management

5.0
Nov 5, 2025
The user experience is seamless with many features out of the box. We leverage this for our KB repository and it is working well for our business requirements.
System Support Officer
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

Unraveling Document360: A Deep Dive into its Strengths and Weaknesses

3.0
Jan 24, 2025
Document360 is a good piece of document storage software, though in terms of KM it lacks effective sharing capabilities. Despite the great capability in search and versioning, it appears that managing project collaboration is merely an added bonus.

About Company

Company Details

Company type
Public
Year Founded
2017
Head office location
United Kingdom

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Document360
Deciding Factors: Document360 Vs. Market Average
Performance of Document360 Across Market Features

Document360 Likes & Dislikes

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Peer Discussions

Document360 Reviews and Ratings

4.2

(40 Ratings)

Rating Distribution

5 Star
35%
4 Star
48%
3 Star
18%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.2

Service & Support

4.4

Product Capabilities

4.3

Last 12 Months
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  • BUSINESS DEVELOPMENT EXECUTIVE
    50M-1B USD
    Manufacturing
    Review Source

    Repository Segmentation Features Support Diverse Team Access and Article Management

    5.0
    Nov 5, 2025
    The user experience is seamless with many features out of the box. We leverage this for our KB repository and it is working well for our business requirements.
  • Human Resource Officer
    50M-1B USD
    Transportation
    Review Source

    Easy access to a list of suggested articles streamlining information retrieval

    5.0
    Jul 2, 2025
    It enables us to find accurate guides enjoying a seamless self-service experience which greatly supports us in navigating product usage.
  • Manager Of Student Support Services
    Gov't/PS/Ed
    Education
    Review Source

    Provides accurate content to support targeted guidance and following of right processes

    5.0
    Jul 20, 2025
    It allows us to capture information in articles that outline everything from internal processes to student account troubleshooting.
  • CHAT REPRESENTATIVE
    50M-1B USD
    Services (non-Government)
    Review Source

    Ferramenta útil, agiliza muito nosso dia

    4.0
    Sep 30, 2025
    Ferramenta robusta e facil de usar, intuitivo e simples. Gostei
  • Technical Writer
    <50M USD
    Software
    Review Source

    Document360 Offers User-Friendly Experience With Simple No-Code Content Management

    5.0
    Jun 23, 2025
    Document360 is very easy to use and is quite user-friendly. Eddy search feature with AI is quite great too.
...
Showing Result 1-5 of 40

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