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  3. Doxis Intelligent Content Automation
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Doxis Intelligent Content Automation

byDoxis
in
4.2
Market Presence: Document Management, Structured Data Archiving and Application Retirement (Transitioning to Data Archiving Solutions)

Overview

Product Information on Doxis Intelligent Content Automation

Updated 22nd August 2022

What is Doxis Intelligent Content Automation?

Doxis Intelligent Content Automation is an AI-powered content services platform designed to bridge and automate content across best-of-breed apps like SAP, Salesforce & Microsoft to deliver a contextualized content experience and a future-ready digital workplace. What’s inside: Composable and contextual AI to harness and disseminate hidden insights; cloud-native solution suites, e.g. Doxis Intelligent Purchase-to-Pay Automation, Doxis Content Bridge for SAP & Salesforce, Doxis Healthcare; in addition to easily configurable, custom content services applications, e.g. intelligent archiving, document management, workflow automation, contract management, HR, QM, invoice and order confirmation automation; and solutions for verticals like banking, healthcare, insurance, logistics, manufacturing sector, public sector, retail, utilities. Doxis connects with a wide range of leading business applications, such as SAP, Salesforce & Microsoft.

Doxis Intelligent Content Automation Pricing

Doxis Intelligent Content Automation Product Images

Doxis adaptable dashboard
Doxis adaptable dashboard
Doxis workspace entry-point
Doxis workspace entry-point
No code configuration
No code configuration

Overall experience with Doxis Intelligent Content Automation

Manager of IT Services
Gov't/PS/ED <5,000 Employees, Government
FAVORABLE

“Overall a stable and highly customizablae System, which offers a lot of customizing if needed”

4.0
May 20, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
IT Associate
<50M USD, Construction
CRITICAL

“Nice GUI, but features are underdeveloped and customer service needs significant improvement.”

2.0
May 28, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Automated Translation from German

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 26th January 2026

Doxis, The Document Intelligence Company (formerly SER Group), provides AI-powered document management and intelligent content automation solutions. Doxis powers organizations' entire Document Intelligence lifecycle on a single platform, enabling enterprises to gather, analyze, manage, automate, act on, generate, and secure billions of documents across business processes. The company's mission is to maximize customers' return on information through intelligent, AI-first solutions and services. Trusted by more than 3,000 customers and over 5 million users in more than 150 countries, Doxis delivers end-to-end intelligent content automation through a unified architecture that has been relied upon by organizations worldwide for decades.

Company Details

Updated 26th January 2026
Company type
Private
Year Founded
1984
Head office location
Bonn, Germany
Number of employees
501 - 1000
Annual Revenue
50M-250M USD
Website
https://www.doxis.com

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Peer Discussions

Doxis Intelligent Content Automation Reviews and Ratings

4.2

(254 Ratings)

Rating Distribution

5 Star
40%
4 Star
52%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • IT Associate
    <50M USD
    Construction
    Review Source

    Nice GUI, but features are underdeveloped and customer service needs significant improvement.

    2.0
    May 28, 2026
    The sales department overpromised during the selection process. Several features are underdeveloped and only partially functional. While the company chases every trend (currently AI), its core product is neglected.
    Automated Translation from German
  • IT Associate
    <50M USD
    Construction
    Review Source

    Nice GUI, but features are underdeveloped and customer service needs significant improvement.

    2.0
    May 28, 2026
    The sales department overpromised during the selection process. Several features are underdeveloped and only partially functional. While the company chases every trend (currently AI), its core product is neglected.
    Automated Translation from German
  • Read All 253 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Document Management
  • Magic Quadrant for Document Management
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User Sentiment About Doxis Intelligent Content Automation
Reviewer Insights for: Doxis Intelligent Content Automation
Deciding Factors: Doxis Intelligent Content Automation Vs. Market Average
Performance of Doxis Intelligent Content Automation Across Market Features

Doxis Intelligent Content Automation Likes & Dislikes

Like

I like the flexibility of the system - distribution of the components between servers & customization options of electronic records. Flexibility of monitoring-options and helpfulness of the Support Hotline/Ticketing System is a plus as well. Working with the system as user is intuitive and easy, no matter which client is used. Flexibility is key, and we are able to get every departments requirements on a electronic file met. The environment is fully scaleable, so we could use it with a few dozen users, as well as ~5000 users in the future.

Like

I like the flexibility of the system - distribution of the components between servers & customization options of electronic records. Flexibility of monitoring-options and helpfulness of the Support Hotline/Ticketing System is a plus as well. Working with the system as user is intuitive and easy, no matter which client is used. Flexibility is key, and we are able to get every departments requirements on a electronic file met. The environment is fully scaleable, so we could use it with a few dozen users, as well as ~5000 users in the future.

Like

I like the flexibility of the system - distribution of the components between servers & customization options of electronic records. Flexibility of monitoring-options and helpfulness of the Support Hotline/Ticketing System is a plus as well. Working with the system as user is intuitive and easy, no matter which client is used. Flexibility is key, and we are able to get every departments requirements on a electronic file met. The environment is fully scaleable, so we could use it with a few dozen users, as well as ~5000 users in the future.

Dislike

Large files (e.g., 3D models -> 3 to 5 GB) still cannot be saved months later due to multiple bugs in the base system, the (purchased) viewer, and the cloud service configuration. The collaboration platform iRoom still cannot handle representations years after its introduction, causing problems with document transfer between iRooms and the internal Doxis system. Invitation emails to external users are fixed in German! English is only available for US/UK Windows. The service desk's performance (i.e., support for problems in the P-System) is highly dependent on the individual employee. Unfortunately, there are many underperformers who don't understand the problem or don't bother to learn about system configuration, available modules, and customizations. Sometimes they don't even read my detailed problem descriptions and ask questions I've already explained. Dealing with the service desk is always very time-consuming and frustrating. Follow-up inquiries are often necessary; otherwise, nothing happens. Inadequate monitoring of our cloud installation via Doxis -> Errors (e.g., service or VPN tunnel outages) are sometimes only reported and resolved after several days. Sometimes the service desk only notices a logged error after I inquire why something isn't working. Direct access to any cloud tools is denied to customers for security reasons. The hosting provider recommended by Doxis has already caused two complete system outages, one of them lasting several days: Once, the data center's only internet connection failed, and another time, essential routes for our Doxis system were corrupted during route optimizations in the data center. Absolute amateurs! Many messages are written in unbearable Denglisch (German-English hybrid) from the development team.

Automated Translation from German
Dislike

Large files (e.g., 3D models -> 3 to 5 GB) still cannot be saved months later due to multiple bugs in the base system, the (purchased) viewer, and the cloud service configuration. The collaboration platform iRoom still cannot handle representations years after its introduction, causing problems with document transfer between iRooms and the internal Doxis system. Invitation emails to external users are fixed in German! English is only available for US/UK Windows. The service desk's performance (i.e., support for problems in the P-System) is highly dependent on the individual employee. Unfortunately, there are many underperformers who don't understand the problem or don't bother to learn about system configuration, available modules, and customizations. Sometimes they don't even read my detailed problem descriptions and ask questions I've already explained. Dealing with the service desk is always very time-consuming and frustrating. Follow-up inquiries are often necessary; otherwise, nothing happens. Inadequate monitoring of our cloud installation via Doxis -> Errors (e.g., service or VPN tunnel outages) are sometimes only reported and resolved after several days. Sometimes the service desk only notices a logged error after I inquire why something isn't working. Direct access to any cloud tools is denied to customers for security reasons. The hosting provider recommended by Doxis has already caused two complete system outages, one of them lasting several days: Once, the data center's only internet connection failed, and another time, essential routes for our Doxis system were corrupted during route optimizations in the data center. Absolute amateurs! Many messages are written in unbearable Denglisch (German-English hybrid) from the development team.

Automated Translation from German
Dislike

Large files (e.g., 3D models -> 3 to 5 GB) still cannot be saved months later due to multiple bugs in the base system, the (purchased) viewer, and the cloud service configuration. The collaboration platform iRoom still cannot handle representations years after its introduction, causing problems with document transfer between iRooms and the internal Doxis system. Invitation emails to external users are fixed in German! English is only available for US/UK Windows. The service desk's performance (i.e., support for problems in the P-System) is highly dependent on the individual employee. Unfortunately, there are many underperformers who don't understand the problem or don't bother to learn about system configuration, available modules, and customizations. Sometimes they don't even read my detailed problem descriptions and ask questions I've already explained. Dealing with the service desk is always very time-consuming and frustrating. Follow-up inquiries are often necessary; otherwise, nothing happens. Inadequate monitoring of our cloud installation via Doxis -> Errors (e.g., service or VPN tunnel outages) are sometimes only reported and resolved after several days. Sometimes the service desk only notices a logged error after I inquire why something isn't working. Direct access to any cloud tools is denied to customers for security reasons. The hosting provider recommended by Doxis has already caused two complete system outages, one of them lasting several days: Once, the data center's only internet connection failed, and another time, essential routes for our Doxis system were corrupted during route optimizations in the data center. Absolute amateurs! Many messages are written in unbearable Denglisch (German-English hybrid) from the development team.

Automated Translation from German